Hotelaholic

Katoomba · New South Wales

Mountain Heritage Hotel

Apex & Lovel Streets, Katoomba, New South Wales, 2780

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Panoramic Views of Blue Mountains

    Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

  • Luxurious Amenities

    Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

  • Dining and Leisure

    Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Book your stay now for an unforgettable getaway.

HAPPI HIGHLIGHTS

  • Great location

  • Friendly staff

  • Beautiful views

At the hotel

Popular amenities

72 listed
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Bar
  • Billiards
  • Board games/puzzles
  • Broadcast Live sport events
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
View all amenities

Pools & wellness

  • Outdoor pool
  • Outdoor pool - seasonal
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden
  • Golf course
  • Hiking
  • Outdoor furniture
  • Sun terrace
  • Table tennis
  • Terrace

Rooms & comfort

  • Heating
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Free Parking
  • Parking
  • Private parking

Guest services

  • Express check-in/check-out
  • Invoice provided
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Daily housekeeping
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Games room
  • Happy hour
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Room service
  • Temporary art galleries
  • WiFi available

Review in focus

4,404 reviews
8/ 10
Fabulous view from the Bar…. Also very warm welcome on arrival at the Reception. Very good breakfast
Anne · couple · 2026-10-24

The guest experience

8.6out of 10
4404 verified reviews

Loved most

  • Great location
  • Friendly staff
  • Beautiful views
  • Charming property

Worth knowing — Poor cleanliness · Inconsistent service · Dated amenities · Quality of food needs improvement

How guests scored the stay

  • Location10.0

    Many reviews highlighted the great location and beautiful views.

  • Service9.5

    Mixed feedback on service; generally, staff were described as friendly and helpful.

  • Overall Experience9.0

    Overall sentiment was positive, with many expressing a willingness to return despite some issues.

  • Room Quality8.9

    Rooms were generally well-received, but there were comments about noise and comfort in some cases.

  • Amenities8.5

    Amenities received mixed reviews; gym was dated and some areas were noted to be tired.

  • Food and Beverage8.0

    Breakfast and dining quality received criticism, particularly regarding selection and timeliness.

  • Value for Money7.9

    Some guests felt the cost was high relative to the service and cleanliness they experienced.

Live guest feedback

Guest reviews

Consistent

87% of 15 recent stays rated 8+

8.64404 reviews
  • Very relaxing stay to visit all the sights of the Blue Mountains

    8/10

    Anne · couple · 2026-10-24

    “Fabulous view from the Bar…. Also very warm welcome on arrival at the Reception. Very good breakfast”

  • Guest review

    5/10

    James · couple · 2026-10-23

    “Location & view from mountain view room.”

  • Guest review

    10/10

    Tracy · solo traveller · 2026-10-22

    “Excellent location. Beautiful hotel with beautiful gardens. Room was huge.”

  • Would probably look for something better value if come to the area again

    6/10

    Stuart · couple · 2026-10-21

    “Liked the old feel , the pianist was a nice touch. The staff very polite and helpful”

  • Guest review

    9/10

    Uwe · couple · 2026-10-20

    “Wir wurden sehr freundlich empfangen es war sehr gemütlich und auch sehr ruhig”

  • Guest review

    10/10

    Bruce · couple · 2026-10-20

    “Quaint old fashion charm with exceptional staff”

  • Old style hotel with lovely views, close to Three Sisters.

    8/10

    Sabrina · solo traveller · 2026-10-20

    “Position to view the Blue Mountains was beautiful. Old style hotel with fire in the reception lounge. Staff acknowledged my husbands birthday. Evening meal was delicious.”

  • A very relaxing night

    10/10

    Sarah · couple · 2026-10-20

    “Lovely specious-rooms”

  • So relaxing after walking all morning. Great to relax in the bar with spectacular views with wine and the piano man. We

    10/10

    Sue · couple · 2026-10-19

    “The dinner and the piano man”

  • Would stay there again, lovely old hotel

    9/10

    Susan · couple · 2026-10-16

    “Location”

  • Good value, friendly, helpful staff. Great location.

    8/10

    Deborah · couple · 2026-10-15

    “Great location, close to railway. Excellent views.”

  • we thoroughly enjoyed he old world charm. the mountain view room was excellent with great views.

    9/10

    Phil Tanner · couple · 2026-10-13

    “nice view of the mountains from our room. Staff were very helpfull. The room was spacious and very clean. common areas had lots of charm, with open fireplaces.”

  • A lovely time. Attentive staff, beautiful views, close to Katoomba and Leura shops

    8/10

    Michaela · couple · 2026-10-13

    “I liked the interior design and decor, the historical photographs and bird paintings. I loved the wide windows offering wonderful views of the mountains especially at dawn and dusk.”

  • Exceptional: Great location with spectacular views; ambience reminiscent of times gone by; very friendly and helpful sta

    10/10

    Dr John · couple · 2026-10-12

  • Love the heritage feel and quiet and good view

    8/10

    Kumok · couple · 2026-10-12

    “Stayed room 10. Have an amazing Mountain View. So relaxing. Not right in town but which is good as after dinner we need to walk”

Hotel info and reviews come from third-party sources.