Hotelaholic

Katoomba · New South Wales

Palais Royale

230 Katoomba Street, Katoomba, New South Wales, 2780

8.1 Excellent1998 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Historic Boutique Hotel in the Heart of Katoomba-Blue Mountains:: Located in the heart of Katoomba-Blue Mountains, the Palais Royale is a historic boutique hotel offering a unique and charming stay experience.

  • Rooms & comfort

    Elegant Rooms with Heritage Style En Suite Bathrooms:: Each room at Palais Royale features high ceilings, heritage style en suite bathrooms, air conditioning, a Smart TV, bar fridge, and tea/coffee making facilities. Some rooms offer stunning mountain views, adding to the allure of your stay.

  • Rooms & comfort

    Delightful Dining and Lounge Areas:: Indulge in a complimentary light continental breakfast in the elegant Dining Room with polished floorboards and a fireplace. The Royale Guest Lounge, located in the lobby, is open daily for tea, coffee, and refreshments, providing a cozy retreat for guests.

Experience the charm and comfort of Palais Royale Katoomba, just minutes away from iconic attractions like the Three Sisters and Scenic World. Book your stay now to enjoy a memorable mountain getaway.

HAPPI HIGHLIGHTS

  • Great location

  • Friendly staff

  • Clean and tidy

At the hotel

Popular amenities

41 listed
  • Access to health care professionals
  • Air conditioning
  • Bar
  • Board games/puzzles
  • Breakfast takeaway containers
  • Cashless payment available
  • CCTV in common areas
  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Daily housekeeping
View all amenities

Pools & wellness

  • Sauna

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Sanitized tableware & silverware

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Shared stationery like menus, pens are removed
  • Staff adhere to local safety protocols

Getting around & access

  • Free Parking
  • Parking
  • Private parking

Guest services

  • Fax/photocopying
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Designated smoking area
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Non-smoking throughout
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

1,998 reviews
10/ 10
Always a great place to stay. I always stay here. Very quiet and peaceful
Andrew · family with children · 2026-10-23

The guest experience

8.1out of 10
1998 verified reviews

Loved most

  • Great location
  • Friendly staff
  • Clean and tidy

Worth knowing — Limited breakfast options · Need for room renovations

How guests scored the stay

  • Service8.7

    Numerous mentions of friendly and helpful staff, particularly Michelle.

  • Location8.7

    Great location near restaurants and attractions, very convenient.

  • Cleanliness8.3

    The hotel was described as clean and tidy with a lovely building atmosphere.

  • Room Quality8.1

    Rooms are spacious and comfortable, though some mentioned issues with views and furnishings.

  • Value for Money8.0

    Generally good value for the quality of stay experienced.

  • Overall Experience7.9

    Most guests enjoyed their stay and expressed a desire to return.

  • Amenities7.8

    Still needs improvement; some guests noted the breakfast offerings were basic.

  • Food and Beverage7.4

    Complaints about the simplicity of the breakfast provided.

Live guest feedback

Guest reviews

Consistent

87% of 15 recent stays rated 8+

8.11998 reviews

  • Guest review

    10/10

    Andrew · family with children · 2026-10-23

    “Always a great place to stay. I always stay here. Very quiet and peaceful”

  • Guest review

    8/10

    Mark · couple · 2026-10-21

    “Old world charm, clean and comfortable. Staff very helpful. Very convenient to town. I would stay here again.”

  • Guest review

    9/10

    Karen · couple · 2026-10-21

    “Great central location with easy off street parking. Michelle on reception was fantastic. So was staff member at breakfast, giving us some great tips for our stay. Lovely to have such genuine welcoming staff. No issue accommodating food intolerance requirements at breakfast. Absolutely stay there again.”

  • Central to Katoomba. Michelle very helpful at the front desk

    9/10

    Vaughan · couple · 2026-10-20

    “Michelle at the front desk was very friendly and helpful.”

  • Guest review

    10/10

    Helen · family with children · 2026-10-20

    “Beautiful hotel and great location..very friendly staff and very clean”

  • .

    8/10

    Esme · couple · 2026-10-20

    “Location, staff”

  • Good location , nice old building, but a basic motel.

    8/10

    Dympna · couple · 2026-10-19

    “Central location,lots of car parking. Lounge areas were well lit, nice to sit and read. Lovely old building, nice features.”

  • Enjoyed our short stay.Very friendly and helpful staff.

    9/10

    SHANE · couple · 2026-10-19

    “Building has great character. Good location. Enjoyed breakfast.”

  • Great location and very classic building

    8/10

    Beverley · family with children · 2026-10-18

    “Classic and great location”

  • Don’t stay here if you want to be warm and fed.

    3/10

    Patricia · couple · 2026-10-17

    “It appeared to be an old style hotel on approaching it but looked a bit jaded when we got inside.”

  • Guest review

    7/10

    patricia · solo traveller · 2026-10-17

    “The old age gracious decor”

  • The stay was for an anniversary catch-up it was made very pleasant and easy by the wonderful service provided by Carolin

    9/10

    Peter · couple · 2026-10-16

    “Great location in town, easy parking.”

  • Lovely old quaint hotel with very helpful staff and comfortable lounge areas. The continental breakfast was adequate. A

    9/10

    Karen · couple · 2026-10-15

    “The location is great. Close to shops, clubs, coffee shops and EV chargers.”

  • Beutiful old hotel with lovely staff and good food.

    9/10

    Diane · couple · 2026-10-14

    “Our room was very large, had beautiful stained glass windows, heritage details in the bathroom, a nice couch, and was tastefully decorated. The room had tea and coffee and a kettle, and staff were happy to bring up non-dairy milk for us after a friendly phone call. Everything you need was there: hairdryer, an extra blanket, ironing board, luggage stand, and hanging space in the cupboard. The hotel is very close to Katoomba shops, and it's good to be walking down the hill at the end of a long day browsing the many interesting shops, galleries, cafes, bars, and antique stores nearby. It's also very close to the RSL club and bus stops. Parking on site was easy to access as well. The continental breakfast had a variety of non-dairy milks available, GF bread with seperate toaster, and GF Weet-Bix. I also had pancakes one morning, and these were light, fluffy, and not sickly sweet. All the staff were friendly and helpful. There is the option for an express checkout and guest keys open the main door after hours, which gave a sense of security. There is a lovely lounge area and cafe area next to the lobby. I used this for an early morning Zoom call (with headphones), and it was very comfortable. This hotel has so much potential to be better known like the hotels at the top of the hill. The grand ballroom is stunning. (I poked my head in after breakfast one day when the door was open).”

  • Clean spacious traditional old time hotel with lovely facilities and warm welickng staff, ideal location for a short sta

    9/10

    Darren · extended group · 2026-10-14

    “Michele on reception was so friendly and helpful”

View all guest reviews

Hotel info and reviews come from third-party sources.