Hotelaholic

Sydney · New South Wales

Shangri-La Sydney

176 Cumberland Street, Sydney, New South Wales, 2000

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations with Stunning Views

    Experience waking up to unparalleled views of iconic Sydney landmarks like the Opera House and Harbour Bridge. The Shangri-La Hotel offers lavish rooms with marble bathrooms, free Wi-Fi, and plush amenities for a truly indulgent stay.

  • Relaxation and Wellness Amenities

    Unwind and rejuvenate at the CHI, The Spa with a variety of body treatments and massages in private spa suites. Take advantage of the hotel's hot tub, sauna, and sun deck to enhance your relaxation experience.

  • Culinary Delights and Entertainment

    Indulge in exquisite dining at the award-winning Altitude Restaurant overlooking the harbour. End your day with creative cocktails at the Blu Bar on 36, offering breathtaking views of the city skyline.

Book your stay now to immerse yourself in luxury at the Shangri-La Sydney.

HAPPI HIGHLIGHTS

  • Good location

  • Beautiful views

At the hotel

Popular amenities

88 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • ATM/cash machine on site
  • Babysitting/child services
  • Bar
  • Beauty Services
  • Breakfast in the room
  • Car hire
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Heated pool
  • Hot tub/Jacuzzi
  • Indoor pool
  • Massage services
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Outdoor furniture
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Hot spring bath
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Happy hour
  • Key card access
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Strollers
  • Toilet with grab rails
  • WiFi available

Review in focus

13,410 reviews
10/ 10
Everything was excellent! The view, the room, the service, the room service and the beds were so comfy! Thank you
Lauren · family with children · 2026-10-24

The guest experience

8.7out of 10
13410 verified reviews

Loved most

  • Good location
  • Beautiful views

Worth knowing — Poor service · Outdated facilities

How guests scored the stay

  • Location10.0

    While the view of Sydney Harbour is noted, it does not justify the overall experience.

  • Amenities10.0

    Standard quality for this hotel tier.

  • Service9.3

    Check-in was chaotic and poorly managed, with long waits and confusion.

  • Value for Money8.8

    Overall, the experience does not reflect the star rating or luxury pricing.

  • Room Quality8.3

    Rooms and bathrooms are outdated, with worn finishes and fixtures.

  • Overall Experience8.3

    Not recommended, with a desire to choose another hotel if the stay were longer.

  • Cleanliness7.8

    The bathroom is outdated and poorly designed, with water leaks. The carpet feels sticky.

Live guest feedback

Guest reviews

Mixed experiences

88% of 8 recent stays rated 8+

8.713410 reviews
  • Great Sydney staycation!

    10/10

    Lauren · family with children · 2026-10-24

    “Everything was excellent! The view, the room, the service, the room service and the beds were so comfy! Thank you”

  • Superb location and view

    9/10

    Jennifer · couple · 2026-10-24

    “the location is superb. Fabulous views over Sydney harbour and Barangaroo. Love the Rocks and easy walking to areas that I love walking to like the botanic Gardens and Opera House”

  • Absolutely incredible.

    10/10

    Shirley · family with children · 2026-10-23

    “The location is great, the staff were so friendly and facilities were great”

  • Guest review

    8/10

    Bruce · couple · 2026-10-21

    “Location”

  • Guest review

    3/10

    Asia · family with children · 2026-10-20

    “I liked the location”

  • Amazing view, friendly staff, and a comfortable bed. Perfection!

    10/10

    modtang · family with children · 2026-10-20

    “The staff here were all friendly and helpful. The room had an excellent view and was clean and comfortable.”

  • Very good hotel, top stay!

    8/10

    Allan Bradford · solo traveller · 2026-10-20

    “Very nice room, a little older style with very comfy bed.”

  • Luxurious stay in a luxurious location.

    10/10

    Karen · couple · 2026-10-20

    “Everything! We were given a complimentary upgrade and could not believe the amazing view we had of the Harbour. Service, food, drinks, bed, pillows and facilities were outstanding. Thank you so much.”

View all guest reviews

Hotel info and reviews come from third-party sources.