Hotelaholic

Sydney · New South Wales

The General Gordon

20 Swain St, Sydney, New South Wales, 2044

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Central Location

    Situated in Sydney, The General Gordon offers easy access to major attractions like Central Station Sydney and the Australian National Maritime Museum, making it a convenient choice for travelers.

  • Comfortable Accommodation

    The 4-star hotel provides air-conditioned rooms with free WiFi, private bathrooms, and cozy seating areas. Guests can enjoy the convenience of a wardrobe, flat-screen TV, and some rooms even feature a balcony for a relaxing stay.

  • Nearby Landmarks

    Explore nearby landmarks such as Hyde Park Barracks Museum and Art Gallery of New South Wales during your stay at The General Gordon, ensuring a memorable visit to Sydney.

Experience comfort and convenience at The General Gordon in Sydney. Book your stay now for an unforgettable trip.

HAPPI HIGHLIGHTS

  • Great location

  • Friendly staff

At the hotel

Popular amenities

31 listed
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Contactless check-in/check-out
  • Daily housekeeping
  • Designated smoking area
  • Facilities for disabled guests
View all amenities

Dining & drinks

  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • First aid kit available
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Wheelchair accessible

Guest services

  • Invoice provided
  • Laundry washed per local authority guidelines

Services & essentials

  • Free WiFi
  • Happy hour
  • Key card access
  • Toilet with grab rails
  • WiFi available

Review in focus

544 reviews
10/ 10
The location was perfect, 150 meters from the Spanish Steps and most other tourist attractions were within walking distance. The room was lovely and big and the furniture suited the style of hotel. It was always clean. The bathroom was equally large and well appointed with an excellent shower. The staff were very accommodating. Our breakfast was included in our stay which was in a little restaurant around the corner which was also excellent and we had dinner there twice.
Philip · couple · 2026-10-17

The guest experience

9.0out of 10
544 verified reviews

Loved most

  • Great location
  • Friendly staff

Worth knowing — Parking limitations · Noise from train station

How guests scored the stay

  • Service9.5

    Staff were noted as helpful and kind in multiple reviews.

  • Location9.5

    Convenient location with easy access to transport and local attractions.

  • Value for Money9.5

    Excellent value for a hotel of this type given the location and quality.

  • Room Quality9.0

    Rooms are generally comfortable and modern, though some furnishings were noted as cheap.

  • Food and Beverage9.0

    Food was mentioned positively, bar staff were friendly and accommodating.

  • Overall Experience9.0

    Overall, guests had a positive experience and would return.

  • Amenities8.5

    Amenities mentioned were satisfactory, though some limitations like parking were noted.

  • Cleanliness8.0

    Some reviews mention cleanliness issues, although rooms were generally considered clean.

Live guest feedback

Guest reviews

Mixed experiences

92% of 13 recent stays rated 8+

9.0544 reviews
  • Very comfortable and central, would highly recommend.

    10/10

    Philip · couple · 2026-10-17

    “The location was perfect, 150 meters from the Spanish Steps and most other tourist attractions were within walking distance. The room was lovely and big and the furniture suited the style of hotel. It was always clean. The bathroom was equally large and well appointed with an excellent shower. The staff were very accommodating. Our breakfast was included in our stay which was in a little restaurant around the corner which was also excellent and we had dinner there twice.”

  • Our stay was great, food and staff exceptional

    8/10

    Susanne · couple · 2026-10-16

    “Proximity to Airport Tavern on site”

  • Guest review

    8/10

    Susan · solo traveller · 2026-10-15

    “handy location close to transport”

  • Guest review

    2/10

    Danika · couple · 2026-10-14

    “Nobody replied and couldn’t check in still nobody has replied and I’m charged $288”

  • Always a winner

    8/10

    Glenn · couple · 2026-10-10

    “Proximity to the train station”

  • Thank you to the 2 staff members who went out of their way to assist me.

    10/10

    desley · solo traveller · 2026-09-16

    “Staff went above and beyond to provide me with assistance. Very clean, comfortable and close to transport and great coffee.”

  • Perfect for travellers

    9/10

    Toni · couple · 2026-09-14

    “A great overnight stay in a comfortable quiet well appointed room with ensuite. Across the road from train station and bus hub making getting there very easy, though for the airport it’s direct only by taxi (or uber). I really enjoyed the pub meal and the busy staff were very helpful to me.”

  • Guest review

    9/10

    Ruby · solo traveller · 2026-09-10

    “Location, bathroom and bed”

  • Friendly and professional staff managing a fine facility,

    10/10

    George · couple · 2026-08-26

    “Spacious, comfortable and clean. Everything worked as expected. Easy and convenient access to the train network.”

  • The whole experience was perfect

    10/10

    annette · extended group · 2026-08-22

  • Close to airport great stay

    10/10

    Philip Chih-Lok · solo traveller · 2026-08-18

    “Clean room. Nicely decorated. Close to sydenham train station and airport”

  • I will happily stay here again

    9/10

    Digby · couple · 2026-08-10

    “I will definitely stay here again, and my wife really liked it. The location across the street from the Metro station is perfect. The room was very comfortable and the staff were genuinely nice and could not have been more helpful. The soundproofing was good, jets overhead were audible but not intrusive. I slept very well”

  • Staff were extremely helpful when we had a problem. Highly recommend this hotel.

    9/10

    Annette · couple · 2026-08-07

    “Location was great and the room was very comfortable and modern.”

View all guest reviews

Hotel info and reviews come from third-party sources.