Hotelaholic

Cairns · Queensland

Alivio Hotel Cairns

136-140 Sheridan Street, Cairns, Queensland, 4870

8.0 Excellent2437 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Tropical Paradise Retreat

    Convenient Location:: Situated just 3 blocks from the city centre and a short drive from the airport, Cairns Sunshine Tower Hotel offers easy access to key attractions.

  • Wellness & relaxation

    Relaxation & Recreation:: Relaxation & Recreation: Unwind in the beautiful backyard with a sun deck, outdoor pool, spa, and barbecue facilities - perfect for a leisurely day under the sun.

  • The stay, in detail

    Explore with Ease:: Plan your adventures with advice from the tour desk and enjoy complimentary WiFi and secure parking during your stay.

Book now to experience the perfect blend of relaxation and adventure at Cairns Sunshine Tower Hotel.

HAPPI HIGHLIGHTS

  • Comfy beds / comfortable rooms

  • Very friendly and helpful staff

  • Excellent central location (near attractions, park, esplanade access)

At the hotel

Popular amenities

80 listed
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Barber/beauty shop
  • Beauty Services
  • Breakfast takeaway containers
  • Canoeing
  • Car hire
  • Cashless payment available
  • CCTV in common areas
View all amenities

Pools & wellness

  • Fence around pool
  • Hot tub/Jacuzzi
  • Manicure
  • Outdoor pool
  • Pedicure
  • Spa/wellness center
  • Spa/wellness center services
  • Swimming pool
  • Swimming pool toys

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Cycling
  • Garden
  • Golf course
  • Hiking
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV outside property
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture

Services & essentials

  • Designated smoking area
  • Diving
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Fishing
  • Free WiFi
  • Grocery deliveries
  • Key card access
  • Picnic area
  • Shallow end
  • Snorkelling
  • Sun umbrellas
  • WiFi available

Review in focus

2,437 reviews
10/ 10
Great staff who were very helpful Restaurant onsite Great pool / spa facilities Comfortable rooms
ALISSA · solo traveller · 2026-10-17

The guest experience

8.0out of 10
2437 verified reviews

Loved most

  • Comfy beds / comfortable rooms
  • Very friendly and helpful staff
  • Excellent central location (near attractions, park, esplanade access)
  • Complimentary secure parking
  • On-site restaurant / nearby cafe and good local Goose cafe
  • Spa and pool available

Worth knowing — Noise from traffic and nearby hospitals · Breakfast 'included' limited to $20 voucher causing extra charges · Kitchenette issues (no sink) — dishes washed in bathroom; broken fixtures · Occasional cleanliness lapses (stained duvet, left soap) · Spa pool temperature issues; no phone in room or lobby; no hotel-run bar/restaurant

How guests scored the stay

  • Overall Experience9.5

    Overall impressions skew positive due to location, comfortable beds and helpful staff; however, several specific operational and cleanliness issues produced mixed experiences for some guests.

  • Service9.0

    Consistently described as very friendly and helpful by multiple guests; a few found staff efforts insincere, but overall service sentiment is strongly positive.

  • Location9.0

    Frequently praised for being central, near main attractions, park and esplanade access; some noise from traffic and nearby hospitals and one comment about being slightly further from the Esplanade than desired.

  • Room Quality8.0

    Rooms noted as comfortable and spacious with comfy beds and good showers; some negatives include a stained duvet for one guest and occasional dampness reported when packing.

  • Cleanliness7.5

    Generally praised as clean and comfortable in many reviews, but several guests reported issues (stained duvet, someone else's soap left in shower, damp clothes on packing) indicating occasional lapses.

  • Amenities7.0

    Good amenities noted (spa/pool, complimentary parking, attached restaurant/cafe), but recurring issues: spa temperature problems, missing sink in kitchenette (dishes washed in bathroom), broken fixtures, and no phone in room/lobby or bar.

  • Value for Money7.0

    Mixed sentiment: some guests call it good value, but several strongly complained that 'breakfast included' was only a $20 voucher (insufficient for the cafe), leading to unexpected extra charges.

  • Food and Beverage7.0

    Goose cafe vouchers were praised when sufficient and the cafe itself received positive comments, but the $20 voucher policy and the clarification that the hotel restaurant may not be run by the hotel caused notable dissatisfaction.

Live guest feedback

Guest reviews

Mixed experiences

54% of 13 recent stays rated 8+

8.02437 reviews

  • Great facilities and helpful staff, very comfortable rooms with a view and restaurant onsite, little bit of a walk into

    10/10

    ALISSA · solo traveller · 2026-10-17

    “Great staff who were very helpful Restaurant onsite Great pool / spa facilities Comfortable rooms”

  • It was good but averaged bathroom grouting could be cleaner

    5/10

    Maria · couple · 2026-10-13

    “They had no water bottles I. The fridge for very tired and hot guests , was told to drink from the tap”

  • Super verblijf gehad.

    8/10

    Schut · couple · 2026-10-12

    “Erg vriendelijk receptioniste, duidelijk uitleg over hotel en omgeving, ruime kamer met zitje en balkon. Bed en kussen zijn goed en schoon, badkamer zag er keurig uit, alles aanwezig. Ruime en gratis parkeergarage in de de kelder met ruime parkeerplekken, Alles top geregeld! Ontbijt voucher voor bij Goose op de hoek, voldoende voor goed stevig ontbijt. Locatie, halverwege airport en centrum, lopend prima te doen. Slechts 10min. Prima verblijf, mochten we in de toekomst weer in Cairns komen weten wij waar we moeten zijn.”

  • Did the job

    4/10

    Simpson · couple · 2026-09-18

    “Was central to where we needed to be for our stay”

  • Guest review

    10/10

    Lorrie · couple · 2026-09-16

    “Good location”

  • Guest review

    7/10

    Harold · solo traveller · 2026-09-16

    “It's was ok”

  • Really happy customer

    9/10

    Kady · solo traveller · 2026-09-15

    “Very friendly staff, comfortable and good value”

  • Guest review

    7/10

    Sarad · couple · 2026-09-15

    “Staffs were good”

  • Very nice and friendly

    8/10

    Sheryn · couple · 2026-09-14

    “Room was tidy”

  • Guest review

    7/10

    anne · solo traveller · 2026-09-13

    “Le balcon et la taille de la chambre”

  • Old and run down- lifts smell like sewerage

    4/10

    Carol · couple · 2026-09-13

  • Comfortable hotel in good location

    9/10

    Elaine · solo traveller · 2026-09-12

    “Good location and large refurbished room with modern bathroom. Excellent pool area. Helpful reception staff. Walking distance to night market and restaurants”

  • Guest review

    9/10

    Trudi · couple · 2026-09-10

    “The reception staff were really lovely, the rooms were clean and comfortable and a short walk into town.”

View all guest reviews

Hotel info and reviews come from third-party sources.