Hotelaholic

Cairns · Queensland

Crystalbrook Bailey

163 Abbott Street, Cairns, Queensland, 4870

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations with City Views and Free WiFi

    Indulge in the opulence of Crystalbrook Bailey where every room offers stunning city views and complimentary WiFi. Relax in style with a flat-screen TV, private bathroom, and 24-hour room service at your fingertips.

  • Dining, Fitness & Relaxation

    Savor exquisite meals at the on-site restaurant, unwind by the outdoor swimming pool, or stay active at the fitness centre. End your day with a refreshing drink at the hotel bar.

  • Convenient Location & Nearby Attractions

    Located in Cairns, our 5-star hotel is near the Cairns Convention Centre, The Center of Contemporary Arts, and Cairns Regional Gallery. With Cairns Airport just 7 km away, your luxurious retreat is closer than you think.

To experience unmatched luxury and convenience, book your stay at Crystalbrook Bailey today!

HAPPI HIGHLIGHTS

  • Great location

  • Friendly staff

  • Clean and tidy rooms

At the hotel

Popular amenities

66 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • Babysitting/child services
  • Bar
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
View all amenities

Pools & wellness

  • Fence around pool
  • Outdoor pool
  • Pool with view
  • Swimming pool

Dining & drinks

  • Food delivered to guest room
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Outdoor furniture

Rooms & comfort

  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Daily housekeeping
  • Family rooms
  • Free WiFi
  • Key access
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Toilet with grab rails
  • WiFi available

Review in focus

4,894 reviews
8/ 10
Facilities is high class, comfortable bed, good size room, great rain shower
Francine George · family with children · 2026-10-17

The guest experience

8.8out of 10
4894 verified reviews

Loved most

  • Great location
  • Friendly staff
  • Clean and tidy rooms

Worth knowing — Issues with towel cleanliness · Small room size · Lack of breakfast options

How guests scored the stay

  • Location9.7

    Numerous mentions of excellent location, close to attractions.

  • Service9.2

    Many reviews highlight friendly staff and helpful service.

  • Overall Experience9.0

    Guests enjoyed their stay overall, with some areas for improvement noted.

  • Amenities8.7

    Well-kept amenities noted, including pools and a modern kitchen.

  • Value for Money8.7

    Guests felt the pricing was reasonable considering the offerings.

  • Food and Beverage8.7

    Positive mentions of restaurant offerings but breakfast options were lacking.

  • Cleanliness8.2

    Some guests mentioned cleanliness positively, but issues related to towels and room heat were mentioned.

  • Room Quality8.2

    General comfort noted, but a few guests found rooms smaller than expected.

Live guest feedback

Guest reviews

Consistent

91% of 11 recent stays rated 8+

8.84894 reviews
  • Great Hotel just need to show it's 5 star

    8/10

    Francine George · family with children · 2026-10-17

    “Facilities is high class, comfortable bed, good size room, great rain shower”

  • Unique and Great Location

    8/10

    Leah · couple · 2026-10-17

    “Love the decor and location!”

  • Guest review

    9/10

    Annkathrin · couple · 2026-10-16

    “Spacious and clean rooms! Great location in Cairns :)”

  • Was goed

    8/10

    Adrianus Cornelis · couple · 2026-10-13

    “Locatie”

  • Guest review

    10/10

    MARSHALL · solo traveller · 2026-10-12

    “Location, staff”

  • Guest review

    8/10

    Kumok · couple · 2026-10-12

    “Heritage feel”

  • Buen hotel bien situado y comodo

    8/10

    maria jose zabala alfons · solo traveller · 2026-10-11

    “Hotel bonito, bien decorado y limpio con buenas camas y muy bien situado”

  • Guest review

    5/10

    Lucia · couple · 2026-10-10

    “Walking distance to restaurants, cafes and shops”

  • Great location and a comfortable base to explore from.

    8/10

    Colin · couple · 2026-10-09

    “Great staff, very clean and comfortable”

  • We enjoyed our stay

    9/10

    DIANE · extended group · 2026-10-09

    “The location was great ,nice shower & room.”

  • Guest review

    8/10

    Hiroaki · family with children · 2026-10-08

    “町の中心部に近く、便利。”

View all guest reviews

Hotel info and reviews come from third-party sources.