HAPPI EXPERIENCE
The stay, in detail
Luxury Accommodation with Stunning Views
The 5-star Shangri-La Hotel in Cairns offers a luxurious stay with breathtaking views of the Marlin Marina. Each room features a private balcony overlooking either a tropical garden, Trinity Bay, or the Marina.
Top-Notch Amenities
Enjoy the outdoor swimming pool, free Wi-Fi, and flat-screen satellite TV in every room. Guests can also indulge in comfortable bathrobes and slippers, laptop safe, and a minibar. The hotel provides a well-equipped fitness center and complimentary shoeshine service.
Vibrant Dining Experience at The Backyard
Immerse yourself in the local North Queensland culture at The Backyard. Enjoy innovative drinks and creative dishes while taking in the waterfront views. The bar staff are eager to share their local knowledge, making your stay even more memorable.
Book your stay at the Shangri-La Hotel for an unforgettable luxury experience in Cairns.
HAPPI HIGHLIGHTS
Great location
Exceptional service
Comfortable rooms with nice views
At the hotel
Popular amenities
- 24-hour front desk
- 24-hour security
- Access to health care professionals
- Accessible parking
- Air conditioning
- ATM/cash machine on site
- Bar
- Barber/beauty shop
- Breakfast in the room
- Breakfast takeaway containers
View all amenities
Pools & wellness
- Fitness/spa locker rooms
- Kids' pool
- Outdoor pool
- Pool bar
- Rooftop pool
- Swimming pool
Dining & drinks
- Coffee Shop on site
- Delivered food - securely covered
- Food delivered to guest room
- Fruits
- Kid meals
- Kid-friendly buffet
- Physical distancing in dining areas
- Restaurant
- Sanitized tableware & silverware
- Snack bar
- Special diet menus - on request
- Vending machine - snacks
- Wine/champagne
Fitness & outdoors
- Broadcast Live sport events
- Fitness center
- Fitness facilities
- Garden
- Outdoor furniture
- Sun loungers or beach chairs
- Sun terrace
- Table tennis
- Tennis court
Rooms & comfort
- CCTV in common areas
- CCTV outside property
- Non-smoking rooms
Safety & cleanliness
- Cleaning standards that are effective against Coronavirus
- Contactless check-in/check-out
- Dry cleaning
- Fire extinguishers
- First aid kit available
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Physical distancing rules followed
- Property cleaned by professional cleaning companies
- Safety deposit box
- Screens / Barriers between staff and guests for safety
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
Getting around & access
- Facilities for disabled guests
- Lift / Elevator
- Parking
- Parking garage
- Shuttle service
- Shuttle service (additional charge)
- Valet parking
Guest services
- Concierge service
- Currency exchange
- Express check-in/check-out
- Fax/photocopying
- Invoice provided
- Ironing service
- Laundry
- Laundry washed per local authority guidelines
- Luggage storage
- Meeting/banquet facilities
- Tour desk
Services & essentials
- Business center
- Car hire
- Cashless payment available
- Daily housekeeping
- Designated smoking area
- Diving
- Face masks for guests available
- Fishing
- Free WiFi
- Grocery deliveries
- Happy hour
- Horse riding
- Key access
- Key card access
- Live music/performance
- Minimarket on site
- Mobile app for room service
- Packed lunches
- Picnic area
- Room service
- Shallow end
- Snorkelling
- Sun umbrellas
- Temporary art galleries
- Thermometers for guests provided by property
- Vending machine - drinks
- WiFi available
Review in focus
The property is clearly sub standard for a Shangri-La chain. Very expensive and a very old and ordinary property. The breakfast was very average and not what one would expect from a Shangri-La chain