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Cairns · Queensland

The Reef Hotel Casino Cairns - Handwritten Collection

35-41 Wharf Street, Cairns, Queensland, 4870

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Rooms with Stunning Views

    Experience luxury at its finest at Pullman Reef Hotel, where elegant rooms with spa baths and balconies offer breathtaking views of Cairns or Trinity Inlet. Each room is equipped with modern amenities like flat-screen cable TV and a tea/coffee maker, ensuring a comfortable stay. Indulge in the large bathrooms stocked with luxury C.O. Bigelow toiletries for a pampering experience.

  • Entertainment and Relaxation

    Unwind and have fun at the hotel's casino and 4 lively bars with live music, perfect for a night out. For relaxation, head to the rooftop swimming pool, spa pool, and sauna to rejuvenate your senses. The tour desk is also available to help plan exciting activities like diving, snorkeling, and day trips to the Great Barrier Reef.

  • Culinary Delights

    Savor exquisite Thai-inspired fusion cuisine at the award-winning Tamarind Restaurant or enjoy light meals in a casual setting at Flinders Bar & Grill. With a range of dining options, your taste buds are in for a treat at Pullman Reef Hotel.

Book your luxurious stay at Pullman Reef Hotel now to indulge in a world of comfort and entertainment!

HAPPI HIGHLIGHTS

  • Great location

  • Helpful staff

  • Comfortable rooms

At the hotel

Popular amenities

83 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Babysitting/child services
  • Bar
  • Billiards
  • Breakfast in the room
  • Breakfast takeaway containers
View all amenities

Pools & wellness

  • Hot tub/Jacuzzi
  • Massage services
  • Outdoor pool
  • Rooftop pool
  • Sauna
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Fitness center
  • Fitness facilities
  • Garden
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Physical distancing rules followed
  • Safety deposit box
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Business center
  • Cashless payment available
  • Casino
  • Daily housekeeping
  • Designated smoking area
  • Electric vehicle charging station
  • Free WiFi
  • Happy hour
  • Key access
  • Key card access
  • Live music/performance
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Temporary art galleries
  • Toilet with grab rails
  • WiFi available

Review in focus

2,510 reviews
9/ 10
Meets expectations
Rab · couple · 2026-10-23

The guest experience

9.2out of 10
2510 verified reviews

Loved most

  • Great location
  • Helpful staff
  • Comfortable rooms
  • High quality service

Worth knowing — Breakfast options limited · Cleanliness issues reported

How guests scored the stay

  • Service9.9

    Many reviewers praised the helpfulness and quality of service provided by staff.

  • Location9.7

    Great location mentioned multiple times, close to attractions.

  • Overall Experience9.7

    Overall experience was frequently described as excellent.

  • Room Quality9.4

    Rooms were noted as spacious and well-furnished.

  • Amenities9.0

    General satisfaction with amenities, though some noted lack of dining options.

  • Value for Money8.9

    Perceived value was high, but some reviews were neutral.

  • Cleanliness8.5

    Some reviews mentioned specific issues with cleanliness.

  • Food and Beverage8.5

    Mixed reviews on breakfast, which affected the score.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 8 recent stays rated 8+

9.22510 reviews
  • Nice hotel

    9/10

    Rab · couple · 2026-10-23

    “Meets expectations”

  • Excellent would highly recommend

    8/10

    Emma · solo traveller · 2026-10-23

    “Lovely rooms suites and staff. The free breakfast was EXCELLENT!”

  • Pretty happy close to Event venue and CBD

    10/10

    Ian · couple · 2026-10-20

    “Clean Staff were very obliging room very spacious bed really comfortable”

  • Loved it. The staff were all helpful and friendly. Lovely outlook from our room

    10/10

    Darren · solo traveller · 2026-10-19

    “Very elegant style”

  • Guest review

    10/10

    Kaylene · solo traveller · 2026-10-19

    “Beautiful place clean and tidy. Staff were so helpful and lovely. The room was just beautiful. Arrived early, and our room was ready earlier than check-in time. Very accommodating.”

  • 5 star experience, in the perfect location.

    10/10

    Jarrad · solo traveller · 2026-10-18

    “Location was amazing, staff were very attentive and professional. The beds are comfortable, the towels are fluffy and luxurious and the shampoo/conditioner/bodywash brand is Mr Smith, which is a good quality brand my hairdresser uses.”

  • Our stay was short but enjoyable

    8/10

    Susan · extended group · 2026-10-17

    “Great location. Spacious bedroom. We didn’t eat in the restaurant so can’t comment.”

  • It all worked just like you hope it will when you stay somewhere

    9/10

    Anthony · couple · 2026-10-15

    “Everything was fine. I would stay there again.”

View all guest reviews

Hotel info and reviews come from third-party sources.