Hotelaholic

Melbourne · Victoria

Quay West Suites Melbourne

26 Southgate Avenue, Melbourne, Victoria, 3006

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Suites with Stunning Views

    Located in Melbourne CBD, Quay West Suites offers 5-star accommodation with spacious suites boasting balconies and panoramic views over Yarra River. The suites feature LCD TVs and fully equipped kitchens, providing a comfortable and convenient stay.

  • Relaxation and Wellness Amenities

    Guests can unwind and rejuvenate at the 15-metre indoor lap pool, spa, sauna, and fitness center. Whether it's a refreshing swim or a soothing sauna session, the hotel ensures a relaxing experience for all visitors.

  • Dining Experience at Jarrah Restaurant & Bar

    Indulge in a culinary journey at the hotel's Jarrah Restaurant & Bar, offering a menu filled with seasonal specialties. From fresh local seafood to succulent steaks, guests can savor delicious meals indoors or on the spacious terrace.

Experience luxury, relaxation, and exquisite dining at Quay West Suites Melbourne. Book your stay now to enjoy a memorable experience in the heart of the city.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great location

At the hotel

Popular amenities

73 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Bar
  • Car hire
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
View all amenities

Pools & wellness

  • Heated pool
  • Hot tub/Jacuzzi
  • Indoor pool
  • Salt-water pool
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Golf course
  • Outdoor furniture
  • Sun terrace
  • Terrace

Rooms & comfort

  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking

Guest services

  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key access
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • WiFi available

Review in focus

2,026 reviews
10/ 10
Great location… everything we needed…clean
Bronwyn · couple · 2026-10-24

The guest experience

9.2out of 10
2026 verified reviews

Loved most

  • Friendly staff
  • Great location

Worth knowing — Mice in room · Wi-Fi issues

How guests scored the stay

  • Location9.9

    Multiple mentions of great location near attractions like Hamer Hall.

  • Food and Beverage9.9

    Not explicitly mentioned; assumed standard quality for this hotel tier.

  • Service9.6

    Staff were described as friendly and helpful, although a specific incident was not resolved.

  • Overall Experience9.2

    Positive aspects outweighed by cleanliness issue and service follow-up.

  • Amenities9.2

    Good amenities including a swimming pool, though not all were mentioned.

  • Value for Money9.1

    Overall experience was good; however, value perception diminished with issues reported.

  • Room Quality8.6

    Rooms were comfortable but noted as needing refurbishment.

  • Cleanliness8.2

    There was mention of mice in the room which affects the cleanliness perception.

Live guest feedback

Guest reviews

Consistent

88% of 16 recent stays rated 8+

9.22026 reviews
  • Staff were fantastic…. Google took us to wrong carpark but staff helpful on phone.

    10/10

    Bronwyn · couple · 2026-10-24

    “Great location… everything we needed…clean”

  • GREAT STAY

    10/10

    Eleni · family with children · 2026-10-24

    “Very swanky. Customer service, wonderful. Malcolm, at the front desk was phenomenal. Went above and beyond. Great stay!!”

  • Awesome !

    8/10

    Maria Joycelene · couple · 2026-10-24

    “Check in and out was quick and easy .”

  • Guest review

    10/10

    Tracey · family with children · 2026-10-23

    “Staff were amazingly friendly and helpful. Pool Was great. Room was lovely and the beds comfy.”

  • Guest review

    10/10

    Tracey · couple · 2026-10-23

    “It was close to everything and staff very friendly”

  • Great stay on Southbank

    9/10

    Krishna Chaitanya · family with children · 2026-10-22

    “Spacious rooms, perfect location, complete in suite amenities, but most importantly amazing service!”

  • Wonderful stay, great location excellent staff

    9/10

    Karen · solo traveller · 2026-10-22

    “Everything except...”

  • Guest review

    9/10

    Tricia · family with children · 2026-10-21

    “Lovely service.Staff ve ry helpful and close to where we needed to go.”

  • Excellent

    10/10

    Manny · family with children · 2026-10-18

  • Clean, comfortable, excellent location

    8/10

    Natalie · couple · 2026-10-18

    “Location and facilities”

  • Despite the cleanliness issues, staff were responsive and professional in resolving our concerns.

    7/10

    Evelyn · couple · 2026-10-17

    “The location was excellent, and the customer service from the staff was outstanding throughout our stay. After reporting finger and toenail clippings in our room, the issue was addressed promptly, and we were swiftly relocated to another room. As a gesture of goodwill, we were also provided with complimentary sparkling water. The following day, after reporting stains on the bed sheets in the new room, the staff followed up with us and kindly offered a complimentary bottle of wine and cheese board, which we gratefully accepted. The included breakfast was very good, and the coffee was particularly enjoyable.”

  • Guest review

    7/10

    Claire · couple · 2026-10-16

    “The location is unparalleled..”

  • Guest review

    10/10

    Zac · solo traveller · 2026-10-15

    “Good room size, great location and exceptional views.”

  • Perfect location and facilities for family city stay.

    8/10

    Alice · family with children · 2026-10-15

    “Great location, apartment was spacious and clean. Really friendly and helpful staff. Kids loved the indoor pool.”

  • Highly recommend this hotel

    10/10

    Danielle · couple · 2026-10-13

    “The staff were fantastic. We enjoyed our stay and loved the location. The room was very comfortable and well serviced.”

  • Fantastic location, great breakfasts.

    9/10

    Steven · couple · 2026-10-12

    “Fantastic location, beside the Princes Bridge, just a quick walk across to the Flinders Station, on the Promenade. Great indoor pool. Friendly staff. Great breakfasts.”

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Hotel info and reviews come from third-party sources.