HAPPI EXPERIENCE
The stay, in detail
Luxurious Ski-in and Ski-out Experience
Kempinski Hotel Grand Arena Bansko offers the ultimate ski-in and ski-out experience in Bansko, situated at the heart of the mountain resort with direct access to the Gondola lift station.
Exquisite Dining and Culinary Delights
Indulge in a variety of dining options at the hotel, from themed buffets at The Gallery restaurant to Mediterranean cuisine at Come Prima Restaurant. Enjoy live cooking experiences and exceptional meals at The Sushi Bar, Teppanyaki Grill, and La Veranda Bar & Lounge.
Unparalleled Wellness and Family-Friendly Amenities
Relax and rejuvenate at the fully renovated Kempinski The Spa, featuring a range of facilities including pools, saunas, and a snow room. Families can take advantage of the supervised Kids Club while enjoying complimentary childcare services.
Experience luxury, comfort, and adventure at Kempinski Hotel Grand Arena Bansko. Book now to create unforgettable memories in the heart of Bansko!
HAPPI HIGHLIGHTS
Luxurious stay
High-end service
Great location
At the hotel
Popular amenities
- 24-hour front desk
- 24-hour security
- Access to health care professionals
- Accessible parking
- Air conditioning
- Airport shuttle
- Airport shuttle (additional charge)
- Archery
- ATM/cash machine on site
- Babysitting/child services
View all amenities
Pools & wellness
- Barber/beauty shop
- Beauty Services
- Fitness/spa locker rooms
- Hair Salon Services
- Heated pool
- Hot tub/Jacuzzi
- Indoor pool
- Kids' pool
- Manicure
- Massage services
- Outdoor pool
- Outdoor pool - seasonal
- Pedicure
- Plunge pool
- Pool cover
- Pool with view
- Sauna
- Spa/wellness center
- Spa/wellness center services
- Steam room
- Swimming pool
Dining & drinks
- Bar
- Breakfast in the room
- Cooking class
- Delivered food - securely covered
- Food delivered to guest room
- Fruits
- Kid meals
- Kid-friendly buffet
- Physical distancing in dining areas
- Restaurant
- Sanitized tableware & silverware
- Snack bar
- Special diet menus - on request
- Wine/champagne
Fitness & outdoors
- Bike tours
- Cycling
- Fitness center
- Fitness classes
- Fitness facilities
- Garden
- Hiking
- Kids' outdoor play equipment
- Outdoor furniture
- Personal trainer
- Sun loungers or beach chairs
- Sun terrace
- Tennis court
- Tennis equipment
- Terrace
- Yoga classes
Rooms & comfort
- CCTV in common areas
- Heating
- Hot spring bath
- Non-smoking rooms
- Shared lounge/TV area
- Soundproof rooms
Safety & cleanliness
- Cleaning standards that are effective against Coronavirus
- Contactless check-in/check-out
- Dry cleaning
- Fire extinguishers
- First aid kit available
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Physical distancing rules followed
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
Getting around & access
- Facilities for disabled guests
- Lift / Elevator
- Parking
- Parking garage
- Private parking
- Shuttle service
- Shuttle service (additional charge)
- Valet parking
Guest services
- Concierge service
- Currency exchange
- Express check-in/check-out
- Fax/photocopying
- Invoice provided
- Ironing service
- Kids' club
- Laundry
- Laundry washed per local authority guidelines
- Lockers
- Luggage storage
- Meeting/banquet facilities
- Pet basket
- Pet bowls
- Pets allowed
- Private check-in/check-out
- Tour desk
- Tour/class on local culture
- Walking tours
Services & essentials
- BBQ facilities
- Billiards
- Board games/puzzles
- Business center
- Car hire
- Cashless payment available
- Daily housekeeping
- Electric vehicle charging station
- Face masks for guests available
- Family rooms
- Fishing
- Free WiFi
- Happy hour
- Horse riding
- Indoor play area
- Key card access
- Non-smoking throughout
- Packed lunches
- Room service
- Ski pass vendor
- Ski storage
- Skiing
- Solarium
- Sun umbrellas
- Themed dinner nights
- WiFi available
Review in focus
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