Hotelaholic

Edmonton · Alberta

DoubleTree by Hilton Edmonton Downtown

9576 Jasper Avenue NW, Edmonton, Alberta, T5H4H7

7.9 Very good986 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    Indulge in the hot tub and fitness center at DoubleTree By Hilton, Edmonton Downtown, ensuring a relaxing stay. Unwind in the comfort of air-conditioned rooms with flat-screen TVs and free toiletries, making your stay truly luxurious.

  • Convenient Location

    Situated in the heart of Edmonton, our hotel is just steps away from Information Centre and Shaw Conference Centre, perfect for both leisure and business travelers. The proximity to Edmonton International Airport also adds to the convenience of your stay.

  • Exceptional Service

    Our 24-hour front desk is always at your service, ensuring all your needs are met promptly and efficiently. Enjoy a drink at the on-site bar and experience top-notch hospitality throughout your stay.

Book your stay at DoubleTree By Hilton, Edmonton Downtown for a memorable and comfortable experience.

HAPPI HIGHLIGHTS

  • Clean and spacious rooms

  • Friendly, helpful staff

  • Central downtown location

At the hotel

Popular amenities

69 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Bar
  • Breakfast takeaway containers
  • Business center
  • Cashless payment available
View all amenities

Pools & wellness

  • Hot tub/Jacuzzi

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Outdoor furniture
  • Sun terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Wheelchair accessible

Guest services

  • Express check-in/check-out
  • Invoice provided
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Higher level toilet
  • Key access
  • Key card access
  • Non-smoking throughout
  • Room service
  • Toilet with grab rails
  • Visual aids: Braille
  • WiFi available

Review in focus

986 reviews
5/ 10
Staff were great. Location excellent. Underground parking a must due to neighborhood conditions.
Rob · solo traveller · 2026-09-19

The guest experience

7.9out of 10
986 verified reviews

Loved most

  • Clean and spacious rooms
  • Friendly, helpful staff
  • Central downtown location
  • Comfortable beds and good showers
  • Good breakfast and on-site restaurant
  • Spacious king rooms and large whirlpool

Worth knowing — Area safety concerns (homeless/drug activity, sketchy at times) · Expensive paid parking (~$35–$40/night) · Occasional maintenance issues (no hot water, AC problems, dirty towels) · Some rooms smelled of smoke · Third-party booking/communication and refund issues

How guests scored the stay

  • Service9.0

    Consistently praised: friendly, helpful front desk and security staff; good responsiveness (e.g., fixing hot water and accommodating late check-out).

  • Overall Experience8.5

    Overall comfortable stays with excellent staff and good facilities, balanced by safety concerns around the property and additional fees (notably parking) that lower overall satisfaction.

  • Food and Beverage8.4

    When used, breakfast and the restaurant were described as very good; however breakfast is often an extra charge.

  • Room Quality8.3

    Rooms noted as spacious with comfortable beds, good showers and larger king rooms; some maintenance/minor comfort issues reported (AC not working, ironing board, no bottled water, occasional smoke smell).

  • Cleanliness8.2

    Generally reported as clean and spacious in multiple reviews, though isolated issues were mentioned (dirty towel, occasional dirty washrooms and a cigarette smell in some rooms).

  • Amenities7.8

    Breakfast and on-site restaurant praised; large whirlpool and underground parking available. Some desired additions (kettle, casting to TV) and occasional outages (no hot water) were noted; parking is paid.

  • Location7.0

    Convenient central/downtown location and close to destinations (hospital), but repeatedly described as sketchy with visible homeless/drug activity and safety concerns when walking alone.

Live guest feedback

Guest reviews

Mixed experiences

70% of 10 recent stays rated 8+

7.9986 reviews

  • Greta location and staff but didn't work for me

    5/10

    Rob · solo traveller · 2026-09-19

    “Staff were great. Location excellent. Underground parking a must due to neighborhood conditions.”

  • Guest review

    3/10

    Robert · extended group · 2026-09-06

    “Long check on process. Not a nice area to walk around in”

  • Guest review

    8/10

    Peter · solo traveller · 2026-08-24

    “Rooms are a good size. The large hot tub is always a plus”

  • Still a great stay and would consider it for future events/work stays

    10/10

    Kelly · solo traveller · 2026-08-19

    “Perfect location for my event”

  • It was pleasant, over all.

    8/10

    Eva · couple · 2026-08-15

    “Clean beds, room. Good space. Simple but upgraded and clean. Nice to have a receiving couches & coffee table for guests to talk with visitors.”

  • Guest review

    8/10

    Steve · couple · 2026-08-14

    “Breakfast was yummy and the location was perfect.”

  • Location location location

    10/10

    Maciej Krzystanek · extended group · 2026-08-11

    “Great location close to commonwealth stadium. Booked king bed and sofa and was afraid 2 adults and 2 teenagers will not be to comfortable but room was decent size and sofa bed was big enough. Definitely worth booking and looking forward to come back”

  • The bed was decent

    1/10

    Michelle · family with children · 2026-08-11

    “Didn’t part take in breakfast due to time constraints. Location on the brick road path had accessibility to homeless people right at the hotel. Some sleeping right outside. Our nephews had a knife pulled on them in daylight; luckily rcmp were within 15 feet and saw it. We don’t know what could have happened otherwise. $38 for parking per night. Crazy and you’re not right downtown. Security is needed at the hotel 100%. We booked 4 rooms and at check in; one of the rooms was showing up with the wrong rate double the price but we had the confirmation email with the correct price and it was an ordeal to correct with the manager. We were all put on separate floors as well. Exit for underground parking too narrow when leaving.”

  • Great Staff

    8/10

    David · couple · 2026-08-11

    “Location”

  • Nice hotel

    10/10

    Akim · solo traveller · 2026-08-09

    “Location is good, staff is good”

View all guest reviews

Hotel info and reviews come from third-party sources.