Multiple reviews highlighted the convenient location near shopping and attractions.
Service9.6
Consistently praised as amazing and professional in multiple reviews.
Food and Beverage9.1
Mostly favorable comments on breakfast and dining options, despite a few complaints.
Amenities9.1
Facilities mentioned were generally enjoyed, but some were cited as missing or not well-maintained.
Overall Experience9.1
Overall positive experiences but with some mentions of dissatisfaction related to pricing and maintenance.
Cleanliness8.6
Most reviews mentioned clean rooms but some expressed concern about maintenance issues.
Room Quality8.5
Positive sentiments on room spaciousness, but some complaints on noise and discomfort.
Value for Money8.5
Mixed feedback with some guests feeling rates were high for the quality received.
Live guest feedback
Guest reviews
Mixed experiences
63% of 8 recent stays rated 8+
9.0860 reviews
Attractive, pleasant accommodation with very nice staff
9/10
Elda · couple · 2026-10-22
“It is an attractive hotel, close to the West Edmonton Mall, and the staff seem very pleasant and helpful.”
Guest review
6/10
Marvin · couple · 2026-10-22
“Bel hôtel”
Booked Room Unavailable, Unforgettable Stress and Discomfort, and Still Waiting for a Refund.
1/10
Gevorgyan · family with children · 2026-10-19
“I had an extremely disappointing experience at DoubleTree by Hilton West Edmonton on October 17, 2026.
I booked and prepaid for one night in a room with two queen beds for two adults and two children. When we arrived and opened our room door, we were shocked to discover only one bed. We immediately returned to reception.
The receptionist, who appeared to be the manager, apologized but explained that the room type we had booked was unavailable. Instead, he offered a folding bed or other alternatives that were significantly different from what we had reserved and paid for. We could not accept these arrangements for our family.
What made the situation even worse was the treatment we received. I politely requested written confirmation that the hotel could not provide our booked room. Although the manager initially agreed, I had to insist for approximately 30 minutes before receiving a written response. During this frustrating exchange, he even threatened to call security if I did not leave.
We ultimately left without staying because the hotel could not provide the accommodation we had purchased.
Earlier that day, I had also spent approximately 2–3 hours contacting Booking.com and its insurance provider about an additional $100 travel insurance charge that I had not intended to purchase. Despite my repeated requests, that issue remained unresolved.
Although the hotel returned my $50 damage deposit, I have still not received a refund of the $222.38 room charge or the $100 insurance charge — a total of $322.38.
I booked a hotel room for my family, not hours of arguments, unnecessary stress, and a dispute over services that were never provided as agreed.
I believe that when a hotel cannot provide the room a guest has booked and prepaid for, it should acknowledge the mistake, treat the guest respectfully, and promptly arrange a full refund.
Very disappointing experience.”
I wouldn’t mind staying again
8/10
Travis · family with children · 2026-09-08
“Clean and the buffet was amazing!”
Guest review
10/10
Champika · family with children · 2026-09-08
“I had a wonderful stay at Hilton. The hotel was clean, comfortable, and well maintained. The room was spacious and cozy, and everything was organized nicely. The staff were friendly, professional, and very helpful throughout our stay.
The location was convenient, and the overall atmosphere was relaxing and welcoming. I really enjoyed the excellent service and the quality of the facilities. It was a great experience from check-in to check-out.
I would definitely recommend Hilton to anyone looking for a comfortable and enjoyable stay. I would be happy to stay here again on my next trip!”
Great room and bathroom . Breakfast was great too
10/10
Cyril · couple · 2026-09-07
“Clean and good bedroom”
Guest review
8/10
Alexander · solo traveller · 2026-09-07
“Updated and clean building”
Our bathroom was not clean when brought to the hotels attention was assured it would be taken care of returned at 1130 a
