Hotelaholic

Victoria · British Columbia

Four Points by Sheraton Victoria Gateway

829 McCallum Road, Victoria, British Columbia, V9B6W6

8.2 Excellent740 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Modern Amenities and Facilities

    Experience comfort and convenience at Four Points by Sheraton Victoria Gateway. Enjoy 42" flat-screen TVs, free high-speed internet, an indoor pool, hot tub, and fitness centre for a relaxing stay.

  • Dining Experience at The Tap House Pub

    Savor delicious regional cuisine for breakfast, lunch, and dinner at The Tap House. Choose from an extensive tap list, watch sports on the big-screen TV, or have fun with Nintendo Wii games while enjoying your meal.

  • Convenient Location for Exploration

    Located just off the Trans Canada Highway, our hotel offers easy access to shopping, golfing, Thetis Lake Regional Park, and downtown Victoria. Explore the best of British Columbia during your stay.

Book now for an unforgettable stay at Four Points by Sheraton Victoria Gateway!

HAPPI HIGHLIGHTS

  • Good location

  • Friendly staff

At the hotel

Popular amenities

52 listed
  • 24-hour front desk
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Bowling
  • Business center
  • Cleaning standards that are effective against Coronavirus
  • Cycling
  • Designated smoking area
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hot tub/Jacuzzi
  • Indoor pool
  • Sauna
  • Steam room
  • Swimming pool

Dining & drinks

  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Vending machine - snacks

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Golf course
  • Hiking

Rooms & comfort

  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Dry cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Shared stationery like menus, pens are removed
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Shuttle service
  • Shuttle service (free)

Guest services

  • Express check-in/check-out
  • Fax/photocopying
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed

Services & essentials

  • Family rooms
  • Free WiFi
  • Non-smoking throughout
  • Vending machine - drinks
  • WiFi available

Review in focus

740 reviews
9/ 10
Hotel was modern and felt new. Room was clean.
Mathias · couple · 2026-10-22

The guest experience

8.2out of 10
740 verified reviews

Loved most

  • Good location
  • Friendly staff

Worth knowing — Poor cleanliness · Unsettling experience with fire alarms

How guests scored the stay

  • Location9.7

    Location was mentioned positively, considered perfect by some guests.

  • Service9.6

    Staff received positive remarks for being helpful and offering superior hospitality.

  • Amenities8.7

    Pool and hot tub were clean, but some amenities like microwaves were lacking.

  • Overall Experience8.1

    Overall experience was marred by cleanliness and safety concerns, particularly for families.

  • Room Quality7.6

    Some guests were satisfied with room size and decor, but issues with heat were raised.

  • Value for Money7.6

    Considered pricy for the experience, particularly due to issues with cleanliness.

  • Cleanliness7.2

    The carpets were reported as dirty, and strong smells were noted in the hallways.

  • Food and Beverage7.2

    Restaurant menu was small, and the food was deemed not worth the price.

Live guest feedback

Guest reviews

Mixed experiences

77% of 13 recent stays rated 8+

8.2740 reviews

  • Nice hotel and clean. Lots of free parking.

    9/10

    Mathias · couple · 2026-10-22

    “Hotel was modern and felt new. Room was clean.”

  • Nice hotel but staff should be mindful of guest request and the cleanliness of the rooms.

    6/10

    Ren · couple · 2026-10-17

    “I requested for a quiet room but on my 1st night we were placed in a room in front of the elevator. That is not a good customer care! The room where we were transferred does not smell fresh. I am not sure if this was the carpet but definitely not very good as well. Paging housekeeping, you can do better than that.”

  • Guest review

    5/10

    Kervin · family with children · 2026-10-09

    “Frontline worker male not so great service at all”

  • Guest review

    10/10

    Aleksandr · family with children · 2026-09-08

    “Spacious room, friendly staff, indoor pool”

  • Guest review

    8/10

    Hiroko · extended group · 2026-08-31

    “Clean, great location”

  • Guest review

    10/10

    Roberta Rice · solo traveller · 2026-08-31

    “The whole experience was excellent.. we stayed only 1 night but would love to come back and stay longer”

  • Guest review

    8/10

    Arthur · family with children · 2026-08-19

    “The overall experience was good”

  • Nice stay but we have Suggestions.

    8/10

    janicem393 · Friends getaway · 2026-08-12

    “Comfortable bed and room. No complaints. Suggest a full length mirror in the room and, at the least, a magnifying mirror in the bathroom.”

  • Guest review

    10/10

    Alyssa · family with children · 2026-08-09

    “Pool, clean”

  • This location was great, the hotel was clean and staff friendly.

    10/10

    Nancy · family with children · 2026-08-06

    “Great clean hotel”

  • NEVER STAY HERE

    2/10

    S6214OIelainem · Family · 2026-07-29

    “If I could give this hotel zero stars, I would. This morning, as we were leaving our room, we saw the housekeeping staff coming down the hallway. Not only did they do a poor job cleaning our room, but when we returned after being out all day, we found our room door wide open and completely unlocked. This is absolutely unacceptable. Anyone could have walked into our room and taken our belongings. I had several valuable and important items left inside. I’ve stayed at countless hotels over the years, and this has never happened to me. When I reported it to the front desk, all I received was, “Sorry, it was an accident.” That response did nothing to address the seriousness of the situation or the complete lack of security. I’m extremely disappointed in both the housekeeping staff and the front desk’s handling of this incident. This was a major breach of trust and safety. I would never stay here again and would strongly recommend others avoid this hotel.”

  • The staff was friendly, room was clean and very convenient to downtown Victoria if you don’t mind a short drive.

    8/10

    Karrisa · family with children · 2026-07-25

    “The location is convenient for getting to downtown Victoria but staying out of the city at night. It was clean and had nice decor. The convenience of a restaurant on site was a plus.”

  • It was good

    10/10

    Matthews · couple · 2026-07-22

    “Staff is very friendly”

View all guest reviews

Hotel info and reviews come from third-party sources.