Experience the electrifying atmosphere at Hard Rock Hotel & Casino Ottawa, where luxury meets adventure in Gloucester!
Luxurious Accommodation
Indulge in our 150 contemporary guestrooms equipped with Smart TVs, complimentary Wi-Fi, and plush bathrobes to enhance your comfort. Our attention to detail ensures a restful stay with daily housekeeping and personal amenities.
Culinary Delights
Savor a diverse array of American cuisine at the renowned Hard Rock Cafe or enjoy in-room dining through our efficient room service. With 8 dining options and refreshing drinks across 3 lively bars, every meal is a celebration.
Exciting Entertainment
Try your luck at our vibrant casino or unwind in the 24-hour fitness center. Explore a range of recreational amenities, ensuring both excitement and relaxation await you.
Don’t miss the chance to elevate your getaway—book your stay at Hard Rock Hotel & Casino Ottawa today!
✦HAPPI HIGHLIGHTS
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Clean rooms
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Friendly staff
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Good concert venue
At the hotel
Popular amenities
39 listed
24-hour fitness facilities
24-hour front desk
Accessible shuttle
ATM/banking
Casino
Concerts/live shows
Designer stores on site
Dog exercise area
Elevator
Evening entertainment
View all amenities
Pools & wellness
Health or beauty spa nearby
Dining & drinks
Food and water bowls
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Garden
Outdoor entertainment area
Outdoor furniture
Terrace
Rooms & comfort
Television in common areas
Safety & cleanliness
Multilingual staff
Smoke-free property
Visual alarms in hallways
Getting around & access
Free self parking
No accessible shuttle
Wheelchair accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Guest services
Luggage storage
Safe-deposit box at front desk
Thin carpet in public areas
Services & essentials
Free WiFi
Front entrance ramp
Gift shops or newsstand
Grocery/convenience store
Picnic area
Shopping on site
Smooth flooring in public areas
Stair-free path to entrance
Tile flooring in public areas
Well-lit path to entrance
Review in focus
94 reviews
10/ 10
Great property.
Kind of isolated but expected.
Darrin · partner · 2025-10-11
The guest experience
8.0out of 10 94 verified reviews
Loved most
Clean rooms
Friendly staff
Good concert venue
Beautiful establishment
Worth knowing — Limited food options · Location issues · Service issues · Elevator not working
How guests scored the stay
Room Quality8.9
Rooms were generally described as nice, clean, and beautifully decorated.
Amenities8.4
The hotel has good amenities, although guests mentioned the lack of buffet options and limited dining hours.
Service8.4
Most reviews mentioned helpful staff, although one negative experience with management was noted.
Overall Experience8.4
Overall positive experiences despite some noted faults.
Value for Money7.9
General satisfaction with the hotel stay, though some felt dining options were limited.
Location7.5
The hotel is distanced from city attractions, which was a concern for some guests.
Cleanliness7.5
Multiple reviews praised cleanliness, but issues with flies in one room noted.
Live guest feedback
Guest reviews
Mixed experiences
85% of 20 recent stays rated 8+
8.094 reviews
Guest review
10/10
Darrin · partner · 2025-10-11
“Great property.
Kind of isolated but expected. ”
Guest review
10/10
Danielle · 2025-10-11
“Everything was perfect will be back ”
Guest review
8/10
Stephanie · partner · 2025-10-10
“Quick check in, friendly staff. Not happy that my room is close to the elevator again.”
Guest review
10/10
Stuart · 2025-10-10
“enjoyed the free parking, security features on elevator, cleaning staff and front desk personnel were friendly and very co-operative”
Guest review
10/10
Terry · partner · 2025-10-09
“Very nice hotel and casino. Staff were friendly and helpful, would definitely recommend this hotel.”
Guest review
6/10
Troy · partner · 2025-10-09
“So I'm not usually one to judge a service on one visit, but based on the amount of money I spent for one night, I felt I should clarify my poor rating.
The hotel, as explained by the customer service staff during our check in, just opened this past July. The lobby and room was clean. The staff were informative when we arrived with our questions. Check in was a breeze.
However, since we arrived late and tired from our road trip, we decided to order room service. It's done through the app QR code on the TV. Delivery was quick. But it was delivered in a take out box instead of plates. We ate our meal out of take out boxes with plastic forks and knives. No condiments provided. Not cool.
Secondly, the pillows have plastic zippers on the covers. Found out when I scratched my back while turning over.
Now I'm being picky here, but the TV channel selection didn't show the Blue Jay game 3 in the ALDS. Minor point but notable.
”
Guest review
8/10
Daryl · family · 2025-10-09
“Bed was comfortable, dining options a bit of a let down, bar and grill needed reservation, then the hard rock itself (food was average), then a food court - but have to order from kiosk then waited 30 min for a pizza. Nothing for a young couple wanting a nice meal in a quiet spot. Older crowd. Would be nice to see something to cater to the 20-40s crowd - club/bar, a place with apps/happy hour style, better music, maybe a kids area with some claw machines since they cant play the casino...there are some missed opportunities. Overall a nice place but needs to work out some of the kinks.”
Guest review
10/10
David · family · 2025-10-07
“Rooms were very clean and comforable. Many food options and bars to chhose from. Lots to do as it is situated in the casino.
Had a great time and woll definitely do it again.”
Guest review
10/10
pina · 2025-10-07
“amazing steakhouse”
Guest review
4/10
Nicholas · 2025-10-07
“We were in second floor room that faces the casino. Because the rooms are adjacent to the casino roof the window isn’t floor to ceiling like they depict when you book it. Not only is the window much smaller than depicted it’s also frosted and non transparent up to 6+ feet high… it feels like sleeping in a basement. This isn’t really acceptable at the same price as the other rooms that have floor to ceiling windows that are actually windows. There should not be hotel rooms in this area, it should be gym or spa. If they want to put rooms here they should be discounted rooms. The funny thing is, it wasn’t even that busy, why would they put first time customer here at their new property. Speaks to bad service.”
Guest review
10/10
Robert · partner · 2025-10-07
“Staff were friendly and informative. Our room was clean spacious.”
Guest review
10/10
Gerlando · partner · 2025-10-06
“Did not have drinks ”
Guest review
10/10
Hong yen · 2025-10-04
“Front desk service can do better.”
Guest review
10/10
Laurie · friends · 2025-10-04
“Room was modern and clean. All staff from Casino employees to room attendants were friendly and offered greatings”
Guest review
10/10
Vicky · friends · 2025-10-03
“Feels like Vegas
Should have more giveaways and vouchers for food and casino
Otherwise great ”
Guest review
10/10
Tracy · family · 2025-09-29
“The hotel was clean and beautiful. The staff were so friendly and helpful. The food was delicious with a few different restaurants to choose from. We will definitely be back. ”
Guest review
8/10
Maison · 2025-09-28
“All about the hôtel noting to say, expect for the food , to many peoples impossible to reserve for diner at hard rock restaurant or at the steak house !! No choice to go at the market for wait near an hour to Get a pizza!! Need a buffet in the place”
Guest review
10/10
Jaiden · 2025-09-25
“Went for a concert not really for the casino and it was honestly a great experience. Room was a decent size with a huge bathroom, two restaurants, two bars and basically a food court with a 24/7 snack and coffee bar. All the staff were super. I’m not a huge fan of casinos as they tend to be a lot but it was pretty chill (I stayed Sun-Wed so it wasn’t super busy) only issue was that it’s a bit far from the city and there is nothing around it, but besides that it was great!”
Guest review
10/10
Maggie · 2025-09-24
“Room was very nice and clean.”
Guest review
2/10
Sara · 2025-09-24
“The manager, Greg, was absolutely not helpful when the second room I had booked got canceled in their system for my guest. I had checked in the previous night and informed the reception that my guest was arriving late, we intentionally booked the extra night as we had to be at an event prior to the usual check in time. The staff made the error of not making that note, and when I brought this to Greg's attention, he did not offer any solution or compensation for their mistake as my guest had to book a hotel last minute further away from our event.
There were also flies in my room that I couldn't get rid of! I stayed in a room with frosted windows and it made me feel so weird that I couldn't see outside, almost like not having a window at all!
They also only make your room every other day (?!) which was a first for me.
I've stayed at Hard Rock Hotels in Mexico and it was the best experience. Had high hopes for this location, but was definitely disappointed.”
