Hotelaholic

Ottawa · Ontario

The Westin Ottawa

11 Colonel By Dr, Ottawa, Ontario, K1N 9H4

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    The Westin Ottawa boasts an indoor pool, hot tub, and fully equipped fitness center, ensuring guests can relax and stay active during their stay.

  • Dining Options

    With two on-site restaurants, Daly’s and the Shore Club, guests can indulge in a variety of culinary delights without having to leave the hotel premises.

  • Convenient Location

    Situated next to the Rideau Centre Shopping Mall and the Shaw Centre, and within walking distance to Ottawa's key attractions like the Ottawa Art Gallery and Parliament Hill, the Westin Ottawa offers both convenience and accessibility for guests to explore the city seamlessly.

Book your stay at the Westin Ottawa today!

HAPPI HIGHLIGHTS

  • Great location

  • Helpful staff

At the hotel

Popular amenities

61 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Business center
  • Cashless payment available
  • Cleaning standards that are effective against Coronavirus
  • Coffee Shop on site
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Heated pool
  • Hot tub/Jacuzzi
  • Indoor pool
  • Massage services
  • Salt-water pool
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Wine/champagne

Fitness & outdoors

  • Cycling
  • Fitness center
  • Fitness facilities
  • Hiking
  • Sun loungers or beach chairs

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Contactless check-in/check-out
  • Dry cleaning
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Safety deposit box
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Valet parking

Guest services

  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed

Services & essentials

  • Designated smoking area
  • Electric vehicle charging station
  • Family rooms
  • Key card access
  • Non-smoking throughout
  • Room service

Review in focus

744 reviews
10/ 10
Overall experience was great. The location is excellent. Staff from Valet parking to Front desk and housekeeping, everyone was extremely courteous, helpful and polite. Special shout out to Staff Senya for her help at the front desk services.
Anum · family with children · 2026-10-19

The guest experience

8.6out of 10
744 verified reviews

Loved most

  • Great location
  • Helpful staff

Worth knowing — Cleanliness issues · High food prices

How guests scored the stay

  • Location9.3

    Exceptional location, convenient access to downtown and nearby amenities.

  • Service9.2

    Generally positive service experiences; staff responsive to issues.

  • Room Quality8.8

    Rooms are generally clean and comfortable, with some dated furniture.

  • Overall Experience8.8

    Overall pleasant stay with some highlighted negatives that can be improved.

  • Value for Money8.3

    Premium pricing on food noted; some guests felt value could be improved.

  • Cleanliness8.3

    Some rooms reported persistent odors and cleanliness concerns in shared amenities.

  • Amenities8.2

    Facilities such as the pool and hot tub noted as needing better maintenance.

  • Food and Beverage7.8

    Limited breakfast access and high meal prices affected perceptions.

Live guest feedback

Guest reviews

Mixed experiences

53% of 17 recent stays rated 8+

8.6744 reviews
  • Guest review

    10/10

    Anum · family with children · 2026-10-19

    “Overall experience was great. The location is excellent. Staff from Valet parking to Front desk and housekeeping, everyone was extremely courteous, helpful and polite. Special shout out to Staff Senya for her help at the front desk services.”

  • Can’t wait to go again

    10/10

    Elizabeth · couple · 2026-10-15

    “Our favourite hotel”

  • Guest review

    8/10

    Nkizabagabo · solo traveller · 2026-10-14

    “The location”

  • It is usually our favourite place to stay

    9/10

    Cameron · couple · 2026-10-12

    “Great location. Nice room”

  • This was NOT a good experience. We were also awoken by the fire alarm and even though it was thankfully a false alarm, t

    4/10

    Hélène · couple · 2026-09-11

    “Convenient location despite the great number of aggressive homeless people”

  • Huge disappointment!

    3/10

    Shirley · extended group · 2026-09-02

    “I booked with booking.com stating 3 travellers and paid for 3 adults with breakfast $399 plus tax for a standard two double bed room. When I checked in I inform the staff mine includes breakfast then she says I have only paid for 2 breakfast. She asked me to show her the booking. I showed her my email confirmation showing 3 adults, she said that’s not good enough. I didn’t have the time to argue with her since my friend tis visiting from Asia and I just have that few hours to show her around. So this morning when we went for breakfast they charged me for the 3rd person, which I paid additional. This is my last time with Westin Ottawa. Absolutely disappointed!”

  • Guest review

    7/10

    Andrew · couple · 2026-09-02

    “Great location”

  • Guest review

    10/10

    lorna-ann · solo traveller · 2026-08-26

    “Location!”

  • It’s overpriced for a business hotel, not the cleanest yes I know there going through renovations. They should’ve honest

    4/10

    Shawna · solo traveller · 2026-08-25

    “That it was close to the mall and market”

  • Even though there was construction we had a pleasant stay

    10/10

    Nick · couple · 2026-08-23

  • Guest review

    7/10

    Marie · couple · 2026-08-15

    “la vue de la chambre etait magnifique du 22e etage”

  • Ottimo albergo

    8/10

    FRANCESCO · extended group · 2026-08-15

    “Belle camere posizione eccellente.”

  • Under renovation, very noisy

    2/10

    El · couple · 2026-08-14

    “Ongoing renovations, loud noises throughout the day. AVOID!!!!”

  • Guest review

    9/10

    Mendes · solo traveller · 2026-08-13

    “The room is very clean.”

  • Guest review

    10/10

    Lisa Ornat · solo traveller · 2026-08-12

    “Very accommodating with late check out and room upgrades during a renovation”

  • Deal with customers in better way and try to make their day

    1/10

    Magdi · couple · 2026-08-08

    “Nothing”

  • Terrible overall

    2/10

    Dawit · couple · 2026-08-07

    “The location”

View all guest reviews

Hotel info and reviews come from third-party sources.