Centrally located in Toronto, Shangri-La Hotel offers upscale amenities such as an indoor pool, hot tub, and an on-site restaurant. Each guest room features an iPad, 46-inch LCD TV, Nespresso machine, and a soaking tub with a glass-enclosed shower.
Fitness and Wellness
The hotel's fitness centre boasts floor-to-ceiling windows, training equipment, a yoga studio, and an infrared sauna. Guests can also enjoy refreshments at the Health Club's juice bar after a workout session.
Culinary Delights
Indulge in international cuisine with a focus on Asian dishes at Bosk Restaurant, open for breakfast, lunch, and dinner. Additionally, the hotel offers two on-site bars for guests to unwind and socialize.
Experience luxury and convenience at Shangri-La Hotel Toronto - book your stay now for a memorable experience!
✦HAPPI HIGHLIGHTS
✦
Family-friendly environment
✦
Exceptional service
At the hotel
Popular amenities
80 listed
24-hour front desk
24-hour security
Air conditioning
Allergy-free room
ATM/cash machine on site
Bar
Business center
Car hire
Cashless payment available
CCTV in common areas
View all amenities
Pools & wellness
Fitness/spa locker rooms
Heated pool
Hot tub/Jacuzzi
Indoor pool
Massage services
Sauna
Spa/wellness center
Steam room
Swimming pool
Dining & drinks
Food delivered to guest room
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Fitness & outdoors
Cycling
Fitness center
Fitness classes
Fitness facilities
Garden
Terrace
Yoga classes
Rooms & comfort
CCTV outside property
Heating
Non-smoking rooms
Soundproof rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Private parking
Valet parking
Guest services
Concierge service
Express check-in/check-out
Fax/photocopying
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pet bowls
Pets allowed
Services & essentials
Daily housekeeping
Electric vehicle charging station
Face masks for guests available
Family rooms
Hammam
Key access
Key card access
Live music/performance
Mobile app for room service
Non-smoking throughout
Room service
Temporary art galleries
Thermometers for guests provided by property
WiFi available
Review in focus
653 reviews
10/ 10
beautiful
Shawn · extended group · 2026-10-14
The guest experience
9.4out of 10 653 verified reviews
Loved most
Family-friendly environment
Exceptional service
Worth knowing — Cleanliness issues · Some rooms not meeting 5-star standards
How guests scored the stay
Service10.0
Multiple reviews praised the staff for being warm, professional, and attentive.
Value for Money9.9
Overall experience aligns well with a luxury stay despite some cleanliness concerns.
Overall Experience9.9
Most reviews expressed an exceptional stay, emphasizing the hotel's ability to exceed expectations.
Location9.5
Conveniently located to Union Station and attractions, frequently mentioned positively.
Food and Beverage9.5
Food quality and the bar atmosphere received high praise from guests.
Amenities9.5
Enjoyable amenities including the Health Club and restaurant services were highlighted.
Room Quality8.9
Rooms were described as immaculate and well-designed, but some had cleanliness issues.
Cleanliness8.0
Some reviews indicated room cleanliness was a concern with stained mattresses and rugs.
Live guest feedback
Guest reviews
Mixed experiences
87% of 15 recent stays rated 8+
9.4653 reviews
Gorgeous property. lovely staff
10/10
Shawn · extended group · 2026-10-14
“beautiful”
Guest review
10/10
Koketso · solo traveller · 2026-10-11
“They made my birthday a little extra special and I appreciated that. The staff was always so helpful and professional.”
Guest review
8/10
Selina · solo traveller · 2026-09-13
“Loved the room, the bed, the thought the staff put in to sending me a cake for my birthday”
Pleasant, comfortable stay for a short trip
8/10
Yashin · couple · 2026-09-09
“Great downtown location, very good gym and excellent swimming pool and spa facilities. One bedroom suite comfortable and spacious.”
Very amazing hotel!
10/10
Lengani · couple · 2026-09-08
“Well situated in Toronto. Easy walking around the country city”
Fine but definitely not worth the money.
6/10
Katie · couple · 2026-09-06
“The location was brilliant.”
Guest review
8/10
aasem · couple · 2026-09-05
“Very nice and wonderful staff”
干净，大气，服务态度非常好！
8/10
HONGHUI · family with children · 2026-09-03
Old dated
2/10
14jenniferu · Business · 2026-08-29
“The hotel needs and upgrade. The restaurant Bosk has worn chairs. My room was a disaster - ripped carpet, cracked tiles, stain on chaise and in the bathroom. Having stayed just the week before at the 4Seasons, you can't compare the 2. Staff, service and cleanliness all needs an upgrade at the Shangri-La.”
Very pleasant
10/10
Jocelyne · family with children · 2026-08-29
“Not applicable”
A wonderful return to Shangri-La Toronto
10/10
543ramad · Family · 2026-08-28
“We returned to Shangri-La Toronto for the final two nights of our trip to Canada, and our second stay confirmed everything we had already come to appreciate about this hotel.
Travelling with five children can make even small details important, and the team made everything feel remarkably easy.
A very special thank you goes to Perry, the Manager on Duty, who took care of our booking and room arrangements from the beginning. He handled everything with great professionalism, flexibility and genuine kindness. We felt truly welcomed back, and his willingness to find solutions made a real difference to our stay.
At breakfast, Nahee was exceptional. She was constantly attentive, remembered the little things and somehow always seemed to notice when something was needed. Nothing ever felt like too much trouble. It was exactly those small details and her consistently positive attitude that made breakfast with our family so enjoyable every morning.
We would also particularly like to thank Diana. Her warmth towards our family and especially our children felt incredibly genuine. She was thoughtful, understanding and wonderfully personal throughout our stay. Shortly before our departure, she surprised us with a beautiful handwritten note and a very thoughtful personal gesture. It was completely unexpected and a lovely way to end our time at the hotel.
There are many beautiful luxury hotels, but what you remember afterwards are the people. Perry, Nahee and Diana are three of those people. Each of them, in very different roles, made us feel genuinely cared for and welcome.
We left Toronto with wonderful memories, and Shangri-La was a meaningful part of them. Returning here already feels less like choosing a hotel and more like coming back to a place where we know our family will be looked after.
Thank you for making our final days in Canada so special. We hope to return.”
Hospitality from the heart
10/10
ammaraC34OZ · Family · 2026-08-28
“Our stay at Shangri-La Toronto was, without question, the best hotel experience of our entire trip through Canada.
Travelling as a large family, our preferred room configuration was particularly challenging. The Managers on Duty and Front Desk team went far beyond what we could reasonably have expected to make it possible. They didn’t simply respond to requests – they anticipated needs, found solutions and consistently made us feel that our family’s comfort genuinely mattered.
The restaurant team deserves equally high praise. The warmth and attentiveness of the ladies looking after us was exceptional. They seemed to anticipate our wishes before we even had to ask. Combined with outstanding food and an excellent selection of fresh and healthy choices, dining here was a pleasure every single time.
What impressed us throughout our stay was the mindset of the entire team: a genuine willingness to think beyond the immediate request. That is what distinguishes true luxury hospitality from simply staying in a luxury hotel.
Shangri-La speaks about “hospitality from the heart.” At Shangri-La Toronto, we experienced exactly what those words are meant to represent.
And three five deserve our very special recognition: Mr. Penny Leung, Mr. Demeko and Mr. Alex.
Beyond simply being wonderful people, they are EXCEPTIONAL ambassadors for what the Shangri-La name should represent.
Their genuine warmth, commitment and willingness to go beyond expectations turned an excellent stay into one our family will remember.
Shangri-La Toronto didn’t just meet our expectations of a luxury hotel – it showed us what luxury hospitality should feel like. We would return without hesitation.”
Lovely spa and breakfast
10/10
S6936POkrist · Business · 2026-08-20
“I throughly enjoyed my stay at the Toronto Shangri-La. The welcome was very warm and set a great tone for the stay. The room was big and well decorated with good amenities. Spa was lovely as well, even with families attending it didn’t feel crowded. I think the best thing was the breakfast, we really enjoyed it.”
Guest review
10/10
Sean · family with children · 2026-08-20
“Outstanding as ever”
A nice hotel with convenient location.
8/10
OntarioTraveler9 · Family · 2026-08-19
“We stayed one night at this hotel. I have no serious issues for our whole stay. The staff I encountered were mostly friendly and helpful and efficiently. The room was of good size and clean. We had a reservation for 3 persons in the room, but I noticed that there were only 2 bathrobes and 2 pairs of slippers when we arrived. However, the missing items were delivered within minutes of my call.
We had breakfast the next morning. We found that the duck congee was bland and the price of the congee with 3 pieces of dim sum and 1 piece of Chinese donut was a bit on the high side.”
