Indulge in the ultimate relaxation experience at the Windsor Arms Hotel with its exquisite spa offering a variety of massage and body treatments. Enjoy a culinary journey at the hotel's two restaurants, including a unique high tea experience in individually themed tea rooms.
Elegant Accommodations with Modern Amenities
Experience luxury at its finest in every modern room at the Windsor Arms Hotel, complete with a flat-screen cable TV, minibar, and a musical instrument in the suites. Unwind in the large limestone bathroom with a spa bath after a day of exploring the city.
Convenient Central Location with Premium Facilities
Located in the heart of Toronto, the hotel is just a short walk from iconic attractions like the Royal Ontario Museum and the upscale Yorkville Avenue shopping district. Take advantage of the indoor saltwater pool, steam room, sauna, and gym for a rejuvenating stay.
Experience sophistication and luxury at the Windsor Arms Hotel. Book now for an unforgettable stay in Toronto.
✦HAPPI HIGHLIGHTS
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Helpful staff
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Spacious rooms
At the hotel
Popular amenities
48 listed
24-hour front desk
Air conditioning
Bar
Beauty Services
Breakfast in the room
Business center
Car hire
Concierge service
Electric vehicle charging station
Family rooms
View all amenities
Pools & wellness
Hot tub/Jacuzzi
Indoor pool
Massage services
Sauna
Spa/wellness center
Steam room
Swimming pool
Dining & drinks
Restaurant
Wine/champagne
Fitness & outdoors
Fitness center
Fitness facilities
Sun terrace
Terrace
Rooms & comfort
Heating
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Safety deposit box
Getting around & access
Lift / Elevator
Parking
Parking garage
Private parking
Valet parking
Guest services
Fax/photocopying
Invoice provided
Ironing service
Laundry
Luggage storage
Meeting/banquet facilities
Pet basket
Pet bowls
Pets allowed
Services & essentials
Free WiFi
Hammam
Live music/performance
Non-smoking throughout
Room service
Shallow end
WiFi available
Review in focus
289 reviews
6/ 10
Great location, lovely building, classic decor spacious room, good bathroom, great bed.
Alvas02 · solo traveller · 2026-08-31
The guest experience
8.7out of 10 289 verified reviews
Loved most
Helpful staff
Spacious rooms
Worth knowing — Loud wedding festivities · Breakfast service slow
How guests scored the stay
Service9.2
Staff was described as helpful and friendly, particularly Manny.
Location9.2
Multiple reviews highlighted excellent location close to shops and restaurants.
Cleanliness8.7
Room cleanliness was praised across several reviews.
Room Quality8.7
Spacious and well-decorated rooms were mentioned.
Value for Money8.7
Good value was suggested by the overall positive sentiment.
Overall Experience8.7
Generally positive overall experience with a few minor caveats.
Amenities8.2
Positive points noted for bathroom amenities and additional freebies.
Food and Beverage8.2
Breakfast received some mixed feedback; could be improved.
Live guest feedback
Guest reviews
Mixed experiences
60% of 15 recent stays rated 8+
8.7289 reviews
Guest review
6/10
Alvas02 · solo traveller · 2026-08-31
“Great location, lovely building, classic decor spacious room, good bathroom, great bed.”
Guest review
8/10
Zamin Kanji · solo traveller · 2026-07-21
“Location”
Guest review
10/10
Karen · solo traveller · 2026-07-05
“The staff were exceptional! Our room was comfortable and cozy! The food was delicious!!”
Guest review
10/10
Mueller · extended group · 2026-06-09
“We did not have breakfast at the hotel. Our experience was exceptional.”
A very elegant and intimate hotel.
10/10
Deborah · couple · 2026-06-04
“The quiet atmosphere. Felt like staying in a private club.”
Pricey, comfortable, worth it
8/10
William · couple · 2026-06-01
“Comfortable architecturally, location perfect, staff friendly and accomidating”
First class, all the way.
10/10
scribbler60 · Couples · 2026-05-15
“First class accommodation, staff, and food. And the bartender made the finest Negroni I have ever had the pleasure of enjoying.
Located in the upscale Yorkville area of Toronto, steps from the ROM, with easy access to the subway.
We also took the opportunity to experience the High Tea, which was exquisite, and took full advantage of the pool, sauna, workout room and salt room.
All in all, an exquisite building with wonderful rooms and first-class staff. Many, many thanks!”
It was very comfortable and the location is perfect for high end shopaholics!
8/10
Hina · couple · 2026-04-26
“I liked the charm of the hotel. Very lovely, artsy and vintage look.”
hilfsbereites Personal, gute Lage, abgewetzte Möbel, nicht gepflegt, sehr schlechtes Frühstück
5/10
Brigitte · couple · 2026-04-15
“Personal war wirklich sehr nett und hilfsbereit, das Hotel liegt sehr gut und zentral und gleichzeitig ruhig.”
Travel back in time
10/10
P9130YFcindyc · Family · 2026-04-09
“Wonderful couple of days. The staff here make you feel like you’re coming home. Hotel is very old world feeling with some exquisite decor. Looking forward to returning”
RUN, DONT WASTE YOUR MONEY!!!
2/10
W6117SGashleyj · Business · 2026-04-04
“Owner SCAMS people, he owes myself and another company’s invoices for staffing services and refuses to pay. He is an awful human being. I’ve been in this industry for 22 years and I’ve never experienced anything like him.”
Amazing
10/10
E2216XDkathyv · Solo travel · 2026-04-02
“The location was amazing. We were overwhelmed by the beautiful atmosphere and the room was so attentive and beautiful. The staff was second to none. Clearly hired on their out going personalities and charm. 10 plus stars”
A ‘Luxury’ Hotel That Forgot What Hospitality Means
2/10
Odyssey24343100151 · Couples · 2026-03-29
“Our recent experience with the Windsor Arms Hotel was extremely disappointing and frankly baffling—especially for a property that presents itself as a luxury, multi-star hotel. We booked a stay to celebrate a special occasion, had to change the date once (which they accommodated), and then faced an urgent family situation the morning of our rescheduled stay. Despite calling early, we waited hours for a response and were ultimately refused any reasonable option to move the reservation again. What makes this particularly frustrating is that there were clearly rooms of the same type available both on the date we were leaving and the date we were requesting—this was not about availability, but about rigid policy being enforced without any common sense or flexibility.
What truly fell short was the complete disconnect between the hotel’s luxury positioning and the level of service we received. A multi-star hotel sets expectations of discretion, empathy, and a willingness to find solutions for guests—especially in unforeseen circumstances. Instead, management, including the VP of Operations (Michael F), responded in a way that felt defensive and dismissive, offering no meaningful compromise such as a credit or even a fee-based change. Rather than demonstrating the kind of thoughtful, guest-first approach one expects at this level, the experience felt transactional and inflexible. For a hotel that markets itself on exceptional service and long-term guest relationships, this was a surprising and disappointing failure, and it makes it very difficult to consider returning or recommending it to others.”
High Tea for 3
2/10
jacquelinebY5498QU · Family · 2026-03-25
“High Tea there is terrible. Soggy food, not enough food, worst server ever, noisy, crowded, uncomfortable seating, and the insult of sending 4 emails without even an apology. 5 star? No. Not even 3.”
DO NOT book. Fraudulent business - they change the prices on you after booking.
2/10
564ishank · Couples · 2026-03-13
“DO NOT book a stay here. Classic bait and switch scam. This is a fraudulent business, they increase the room rate after confirming a lower price and refuse to refund you. I've already reported them to Consumer Protection Ontario. If you've been defrauded by them as well, reporting them here ontario.ca/page/filing-consumer-complaint.”
