Hotelaholic

Hangzhou

Banyan Tree Hangzhou

2 Westbrook Resort, 21 Zijingang Road, Hangzhou, 310000

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    With 36 suites and 36 villas offering picturesque views, each unit at Banyan Tree Hangzhou is designed for comfort and relaxation. From free internet to plush bathrobes, every detail is tailored to enhance your stay.

  • Tranquil Spa Retreat

    Indulge in rejuvenating treatments at the renowned Banyan Tree Spa, drawing inspiration from ancient Asian traditions. Let the skilled therapists melt away your stress and revitalize your senses in a serene setting.

  • Culinary Delights

    Savor a culinary journey at Baiyun restaurant, featuring classic Hangzhou cuisine, or delight in Southeast Asian and Western dishes at Waterlight Court. Enjoy a blend of flavors while taking in scenic views that complement the exquisite dining experience.

Experience serenity and luxury at Banyan Tree Hangzhou – book your stay now to immerse yourself in a world of tranquility and elegance.

HAPPI HIGHLIGHTS

  • Beautiful hotel grounds

  • Spacious luxurious rooms

At the hotel

Popular amenities

51 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Babysitting/child services
  • Bar
  • BBQ facilities
  • Breakfast in the room
  • Car hire
  • CCTV in common areas
  • Coffee Shop on site
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hot tub/Jacuzzi
  • Indoor pool
  • Massage services
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Fruits
  • Kid meals
  • Restaurant
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden
  • Terrace

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Dry cleaning
  • Smoke alarms

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Designated smoking area
  • Family rooms
  • Free WiFi
  • Key access
  • Key card access
  • Room service
  • Strollers
  • WiFi available

Review in focus

35 reviews
10/ 10
This hotel is luxe from begining to end. The attention to detail is divine. We had a beautiful suite. We took advantage of the free activities including a cooking class and a photo opportunity for one of us to dress in traditional Hanfu - fabulous experience. We went to the Hangzhou West lake Water show - amazing !
Diana · family with children · 2026-09-11

The guest experience

8.5out of 10
35 verified reviews

Loved most

  • Beautiful hotel grounds
  • Spacious luxurious rooms

Worth knowing — Breakfast options were lacking

How guests scored the stay

  • Location9.0

    Beautiful hotel grounds; overall lovely atmosphere.

  • Service8.9

    Very pleasant staff.

  • Room Quality8.9

    Extremely spacious and luxurious rooms.

  • Cleanliness8.5

    Standard quality for this hotel tier.

  • Amenities8.4

    Standard quality for this hotel tier.

  • Overall Experience8.4

    A beautiful stay; just minor issues with breakfast.

  • Value for Money8.4

    Standard quality for this hotel tier.

  • Food and Beverage7.5

    Breakfast options were lacking; fresh vegetables were not replenished.

Live guest feedback

Guest reviews

Mixed experiences

69% of 16 recent stays rated 8+

8.535 reviews
  • Luxe setting , amenities and service

    10/10

    Diana · family with children · 2026-09-11

    “This hotel is luxe from begining to end. The attention to detail is divine. We had a beautiful suite. We took advantage of the free activities including a cooking class and a photo opportunity for one of us to dress in traditional Hanfu - fabulous experience. We went to the Hangzhou West lake Water show - amazing !”

  • Guest review

    2/10

    lauranie · family with children · 2026-06-03

    “l hotel m a vendu un guide qui n en etait pas un...rien d un 5 étoiles....service pitoyable eviter banyan tree en chine a tt prix!!!”

  • Guest review

    10/10

    Ольга · family with children · 2026-02-11

    “Отель-открытка) очень красиво на территории отеля, она небольшая , но очень милая. Просто шикарнейшие номера! Огромные, кровать на которой можно спать впятером. Очень красиво 😍 жалко остановились не надолго. Вот завтраки не зашли. Вроде набор продуктов как и в других отелях, но что-то не то. Например когда мы были на завтраке свежие овощи закончились и их так и не принесли. Очень приятный персонал”

  • Pleasant

    6/10

    Annie · young couple · 2024-11-03

    “Some staff members were really good. Those at the restaurant were quite inexperience.”

  • Nice staff, good food, but the room is old and cold

    7/10

    Kamwai · solo traveller · 2024-10-27

    “Traditional Chinese building, quite”

  • Very good

    8/10

    Nebojsa · young couple · 2024-05-27

  • Exceptional

    10/10

    Bruno · family with young children · 2024-05-10

    “The staff name Viola is super good and friendly , nicest staff i have ever met !!!”

  • Good

    7/10

    Jenny · family with young children · 2024-05-04

    “love the greens , the room is big and comfortable”

  • Superb

    9/10

    Abdulaziz · with friends · 2024-01-06

  • Very good

    8/10

    Mimi · family with young children · 2024-01-03

    “The room is huge and very resort type, feel very relax and comfort staying there.”

  • A calssical hotel and restore that gives you a life time experience

    9/10

    Alvin · family with young children · 2023-12-20

    “The room is beautiful and very spacious. The service of the staff is very good and up to a professional standard.”

  • Very good

    8/10

    Ed · young couple · 2023-11-09

  • Very good

    8/10

    Juan · review category business travellers · 2023-11-02

    “Atmosphere is great. Decoration too. Breakfast is not too bad.”

  • Good

    7/10

    Cc · review category business travellers · 2023-11-02

  • Guest review

    10/10

    Verified traveler · 2019-05-27

    “酒店周邊環境優美,服務人員非常細心十分推薦入住”

  • Guest review

    10/10

    HSUAN JUNG · 2019-03-13

    “飯店服務很好,環境優美,距離西溪溼地很近,飯店也有接送服務很方便。”

View all guest reviews

Hotel info and reviews come from third-party sources.