Indulge in rooms adorned with traditional Chinese embroidery, soundproofed for your comfort, and equipped with modern amenities including a flat-screen TV and a lavish bathroom with a rainshower.
Top-Notch Facilities
Enjoy a range of facilities such as an indoor pool, spa, and meeting spaces. Let the concierge assist you in planning excursions, while the 24-hour reception takes care of your needs with services like luggage storage and currency exchange.
Culinary Delights
Savor a variety of cuisines at the hotel's two restaurants, from authentic Hangzhou dishes to continental fare. Unwind with afternoon tea or cocktails at the elegant lobby lounge.
Experience luxury and convenience at Four Seasons Hotel Hangzhou at West Lake. Book now to create unforgettable memories.
✦HAPPI HIGHLIGHTS
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Fantastic Staff
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Amazing Facilities
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Beautiful Location
At the hotel
Popular amenities
87 listed
24-hour front desk
24-hour security
Air conditioning
ATM/cash machine on site
Babysitting/child services
Bar
Barber/beauty shop
Beauty Services
Bike tours
Breakfast in the room
View all amenities
Pools & wellness
Fitness/spa locker rooms
Hair Salon Services
Heated pool
Hot tub/Jacuzzi
Indoor pool
Massage services
Spa/wellness center
Spa/wellness center services
Swimming pool
Dining & drinks
Breakfast takeaway containers
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Fitness & outdoors
Cycling
Fitness center
Fitness facilities
Garden
Kids' outdoor play equipment
Sun terrace
Terrace
Rooms & comfort
CCTV in common areas
CCTV outside property
Heating
Non-smoking rooms
Soundproof rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Guest services
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Ironing service
Laundry
Laundry washed per local authority guidelines
Lockers
Luggage storage
Meeting/banquet facilities
Private check-in/check-out
Tour desk
Tour/class on local culture
Services & essentials
Business center
Car hire
Cashless payment available
Daily housekeeping
Designated smoking area
Face masks for guests available
Family rooms
Free WiFi
Games room
Key card access
Mobile app for room service
Room service
Shallow end
Thermometers for guests provided by property
WiFi available
Review in focus
230 reviews
10/ 10
Loved the personalized outstanding service, beautiful Chinese garden, relaxing spa, and especially the Chinese breakfast. A truly lovely stay!
XC · family with children · 2026-10-14
The guest experience
9.6out of 10 230 verified reviews
Loved most
Fantastic Staff
Amazing Facilities
Beautiful Location
Worth knowing — Aged Rooms · Breakfast Quality
How guests scored the stay
Service10.0
Several reviews highlighted fantastic and accommodating staff.
Overall Experience10.0
Overall, guests had a memorable and magical experience.
Value for Money9.9
Generally considered pricey but worth the experience.
Location9.9
Reviews noted the beautiful location close to scenic areas.
Amenities9.9
Guests enjoyed the amazing facilities including the pool.
Food and Beverage9.3
Breakfast not exceptional compared to other Four Seasons properties.
Room Quality8.9
Some comments indicated rooms were a bit aged.
Cleanliness8.9
Some reviews mentioned damp smells and aging rooms.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 13 recent stays rated 8+
9.6230 reviews
Maybe the best four season in China
10/10
XC · family with children · 2026-10-14
“Loved the personalized outstanding service, beautiful Chinese garden, relaxing spa, and especially the Chinese breakfast. A truly lovely stay!”
Guest review
10/10
Andrzej · family with children · 2026-09-17
“Wspaniały hotel. Jeden z najlepszych jakie odwiedziłem w swoim życiu. Bardzo miła obsługa. Zadbany w każdym detalu. Piękne ogrody i architektura. Położony przy West Lake. Z całej naszej podróży po Chinach najwspanialsze miejsce.”
Amazing hotel, very hospitable, professional and attentive team.We had one of the most wonderful and unforgettable exper
10/10
Guli · couple · 2026-09-04
“Every detail”
Brilliant!
10/10
Maria · family with children · 2026-08-31
“It was great!!! We were celebrating birthday! The hotel helped organise everything! Thanks 10/10”
Un placer para los sentidos.
10/10
Elena · family with children · 2026-08-29
“El cuidado y delicadeza detrás de todos los detalles, la excelente atención del personal, la belleza de los jardines y la naturaleza que rodea al hotel.”
By far my favourite Four Seasons in China
10/10
603ukyc · Family · 2026-08-21
“After staying at several Four Seasons properties in China, Four Seasons Hangzhou at West Lake is by far my favourite. The service, food, facilities and landscape are all at the level you would expect from the brand, but what really sets this property apart is its sense of place. It feels much closer to a resort than simply a hotel.
The hotel is beautifully integrated into its surroundings, with gardens filled with lush greenery, lily ponds, streams, water bridges and covered corridors featuring traditional Chinese architectural elements. Even during the rainy season, we enjoyed walking around the property and taking in the picturesque scenery.
We stayed in Room 166, which had a wonderful 270-degree panoramic view over a private garden, together with an outdoor terrace. Sitting outside with a cup of tea, watching the raindrops fall into the garden and simply slowing down was almost heavenly. The low density of the property is another major advantage. We rarely encountered other guests beyond the main lobby, which made it incredibly easy to unwind and enjoy a real sense of privacy and solitude.
The dining was another highlight. Jin Sha, the hotel's Michelin one-star Chinese restaurant, is a must-try. It combines a beautiful traditional setting overlooking the gardens with refined Jiangsu-Zhejiang cuisine and seasonal ingredients. We also enjoyed West Lake Bistro, the Italian restaurant, where the seafood was fresh and full of flavour. The Eight Trigrams cocktails at the Lobby Lounge were particularly interesting and creative, offering a fun interpretation of traditional Chinese culture through cocktails.
One of our favourite experiences was the traditional Chinese costume photo shoot within the hotel. It was a wonderful way to experience the property and, more importantly, created some very special memories for our family to take home with us.
The gym is surprisingly small for a hotel of this calibre, and the swimming pool and gym are located in a separate area, meaning guests normally need to walk outside for a short distance to reach them. These are not really shortcomings that can be easily addressed, given that the property was designed and developed more than 15 years ago. To their credit, the staff openly acknowledged these limitations and offered us access to a staff passageway so that we could reach the facilities without walking outside in the rain. This was particularly helpful during the rainy season and with young children.
I would like to thank Frieda and Cathy from Breakfast, Peter from Jin Sha, Lulu, Sunny and Jasmine from the Front Desk, Hayden from the Bistro and Albert from the Pool area. They all contributed to making our family trip even more memorable.
Four Seasons Hangzhou at West Lake is a very special property. The combination of beautiful Chinese gardens, tranquillity, outstanding dining and genuinely attentive service makes it feel like a private retreat within Hangzhou. Of all the Four Seasons hotels I have stayed at in China, this is the one I would most happily return to.”
Wish I had stayed longer
10/10
Peech · Friends getaway · 2026-08-17
“My stay was, unfortunately, much too short and less than 24 hours. But this gave me a taste of how lovely and relaxing a longer stay could be. This is a resort, not a business hotel in city center, so the room was really spacious - with an enclosed patio of sorts connected to the living area. The bath room was huge, and the bath tub is next to the window with a view of the greenery outside.
The whole place with the greenery and the lotus ponds was designed to put guests in a relaxing mood. Unfortunately I was too busy working inside the room and didn't spend enough time strolling the grounds.
The popular trend in China is for travelers to do photoshoots dressed in "period costume", and the hotel also offers this service. Could be something interestng for many people.
We had a fantastic dinner at Jin Sha, with many local and seasonal dishes. Breakfast buffet also offers a number of dim sum items that one could order. For our "fruit basket", the hotel offered a varietal of fresh berries, plus fresh lotus seeds which were in season. Not many people get the chance to eat fresh lotus seeds still in their green shells.
I wish I had more time at this property. Would love to return.”
Best in hang zhou
10/10
MiaW714 · Family · 2026-08-11
“Very convenient good food and services”
Уезжать не хотелось, жаль это было невозможно
10/10
Daria · extended group · 2026-08-05
“Этот объект превзошел все мыслимые ожидания, восторг в чистом виде”
Amazing stay
10/10
rickeyl339 · Couples · 2026-07-25
“One of the most amazing hotel I stayed at. Was stopping by for one night before heading to Shanghai. The staff here really are attentive and helpful. Great breakfast buffet that’s offer extensive options. They also offered a complementary photo shoot with three photos free of charge. They did an amazing job and were very professional . They’re called the 上惊鸿旅拍. Really made the stay extra memorable. Don’t forget to visit the rooftop bar.”
Magnifique
10/10
Christian · solo traveller · 2026-07-25
“Magnifique hôtel, grand domaine au bord du Lac de l’Ouest (accessible à pieds). Grandes chambres, confortables. Tout était parfait !”
Great service and beautiful place
10/10
843nicoley · Couples · 2026-07-04
“Room was kept well and the architecture was beautiful. Service was excellent”
First time in Hangzhou with Beautiful experience from the hotel
10/10
Phopskyghost · Family · 2026-06-25
“We had a lovely 4 nights stay at the Four Seasons Hangzhou. The property itself is beautiful, especially the garden, which is peaceful and well maintained.
That said, the rooms, pool, and gym feel like they are due for an update. On our first day checking in, there were mosquitoes in the room, and we had to request mosquito repellent, which the staff kindly provided.
What truly made the stay enjoyable was the service. The staff were consistently super helpful and kind throughout our visit. The reception team was attentive and supportive whenever we needed assistance.
A special mention goes to Sarah at the kids’ club—she was excellent. Our children went to the kids’ club every day and always came back talking about how much they enjoyed their time with her. She really made a difference in our stay.
During the daytime, there was also a lovely cultural touch, with a lady playing traditional Chinese music daily. In addition, the hotel offers activities such as Chinese calligraphy and tea ceremony demonstrations, which were very interesting and well presented to guests.
Overall, while some facilities could use upgrading, the beautiful surroundings, cultural experiences, and outstanding staff made our stay very memorable.”
