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Suzhou

Pan Pacific Suzhou

259 Xin Shi Road, Suzhou, 215007

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

Luxurious Oriental Oasis

  • Exquisite Accommodations

    Immerse yourself in traditional Chinese décor surrounded by tranquil Oriental gardens. Each room at Pan Pacific Suzhou is equipped with modern amenities for a comfortable stay.

  • Relaxation and Recreation

    Take a dip in one of the two swimming pools, unwind with a spa massage, or keep fit at the fitness centre. Explore the city with ease using the hotel's convenient ticket service and day trip arrangements.

  • Culinary Delights

    Indulge in a variety of cuisines at the three upscale restaurants, including authentic Chinese dishes and a noodle restaurant. Start your day with a delicious buffet breakfast to fuel your adventures.

Experience luxury and convenience at Pan Pacific Suzhou - book your stay now for an unforgettable getaway!

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great location

  • Spacious rooms

At the hotel

Popular amenities

86 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Billiards
  • Breakfast takeaway containers
  • Business center
  • Car hire
  • Cashless payment available
  • CCTV in common areas
View all amenities

Pools & wellness

  • Heated pool
  • Indoor pool
  • Outdoor pool
  • Outdoor pool - seasonal
  • Pool with view
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Vending machine - snacks
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Mini golf
  • Outdoor furniture
  • Personal trainer
  • Public transport tickets
  • Sun loungers or beach chairs
  • Sun terrace
  • Tennis court
  • Tennis equipment
  • Terrace

Rooms & comfort

  • CCTV outside property
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Indoor play area
  • Key card access
  • Non-smoking throughout
  • Room service
  • Thermometers for guests provided by property
  • Vending machine - drinks
  • WiFi available

Review in focus

1,591 reviews
9/ 10
Garden
Kee Lam · solo traveller · 2026-10-17

The guest experience

9.0out of 10
1591 verified reviews

Loved most

  • Friendly staff
  • Great location
  • Spacious rooms
  • Good value for money

Worth knowing — Cleanliness could improve · Breakfast does not meet high expectations

How guests scored the stay

  • Location9.3

    The hotel is conveniently located near Panmen, which is a highlight for guests.

  • Service9.3

    Overall sentiment is positive, with many mentions of friendly and helpful staff.

  • Overall Experience9.3

    Most guests had a very positive experience and expressed a desire to return.

  • Value for Money9.3

    Guests felt that the pricing and discounts offered during their stay provided good value.

  • Food and Beverage8.8

    Breakfast was described as good but some guests expected it to match a 5-star standard.

  • Amenities8.8

    General amenities are good; however, there were complaints about the availability of laundry machines.

  • Room Quality8.8

    Rooms are spacious and well-furnished, though some minor noise issues were noted.

  • Cleanliness8.3

    Some reviews mentioned cleanliness issues. One concern was that the toilet didn't have a bidet and another noted noise from the elevator.

Live guest feedback

Guest reviews

Consistent

77% of 13 recent stays rated 8+

9.01591 reviews
  • Guest review

    9/10

    Kee Lam · solo traveller · 2026-10-17

    “Garden”

  • Suzhou is a wonderful town to visit, the old and the new with very good restaurants. Suzhou Museum i

    8/10

    Azim · couple · 2026-10-15

    “Very good Chinese restaurant.”

  • Pas honnête

    5/10

    Isabelle · couple · 2026-10-13

    “Ils n’ont pas remboursé le déposit ( caution): 70€ et manager odieuse”

  • Wish we had more time, beautiful gardens, sprawling hotel,

    9/10

    Paul · extended group · 2026-10-11

    “Location, panmen area nice, noodle restaurant. Rooms especially bathrooms were well designed. Art beautiful. Two ladies at concierge - Jiang and also lady who help me pack a fragile object were great. Signs and info good.”

  • Really Nice Hotel

    8/10

    Kay · solo traveller · 2026-10-11

    “We Loved our beautiful garden room. It was stunning and restful. The hotel is very large with several pocket gardens where we took lots of photos. The staff helped us reach some lovely gardens and scenic areas in Suzhou. We ate twice at the Italian restaurant, Sun Rays, with impeccable service and quality. Don't miss the 7:30 pm show at Panmen garden --wow! The entire garden is lighted. It's very special”

  • Old school splendor with magnificent gardens!

    8/10

    Margot · extended group · 2026-10-07

    “We love this old school hotel with its beautiful architecture and magnificent gardens. Each time we stay here there is something interesting happening and it continues to amaze us just how beautiful the surroundings are. There is a great bakery just along the road where you can get takeout and the sushi in the upstairs bar is amazing!”

  • Perfekt mit Abstrichen.

    8/10

    Axel · couple · 2026-09-19

    “Es war sehr sauber - Frühstück und Abendessen waren sehr umfangreich und geschmacklich nahezu perfekt.”

  • Tutto bene, piacevole

    9/10

    Elena · solo traveller · 2026-09-18

    “Gentilezza dello staff. Architettura dell albergo.”

  • Guest review

    6/10

    NAN YEH · couple · 2026-09-18

    “Arquitectura”

  • Spero di tornare preso

    10/10

    Giulio Valenti · couple · 2026-09-16

    “Posizione perfetta, all'interno dell'area scenica Panmen, giardino meraviglioso e vicinissimo al fiume. Colazione incredibile, cinese e continentale, un buffet enorme con piatti cucinati al momento.”

  • Unique

    7/10

    Christina · family with children · 2026-09-16

    “The decor of the hotel and its history are unique. The hotel is immersed in the garden with pavilions, streams and very oriental landscape. We love that. The free hanfu costume rental service for guests is thoughtful, though we did not have time for that. The direct access from the hotel to Panmen is great!”

  • Wonderful Chinese garden.

    9/10

    Wei · extended group · 2026-09-16

    “Super beautiful garden. You can visit the scenic gardens for unlimited times during your stay. And it is basically the back garden of the hotel. Super friendly staff. There is light show of the pagoda at 9pm. Super convenient location!”

  • Guest review

    9/10

    HSUEH YING · couple · 2026-09-15

    “環境、地理位置優”

View all guest reviews

Hotel info and reviews come from third-party sources.