Experience the charm of Cartagena in our Colonial-style rooms with modern amenities like iPod docking stations and LCD TVs. Enjoy views of the garden or old city streets with luxury linens and room service at your disposal.
Relaxation and Entertainment
Unwind in our solarium, game room, or pool bar. Indulge in a massage or explore the city with our car and bicycle rental services. The outdoor swimming pool, restaurant, and terrace provide the perfect setting to relax and socialize.
Convenient Location and Services
Located near Santo Domingo and San Diego parks, our hotel offers easy access to the city's attractions. Enjoy free WiFi, Continental breakfast, and meeting facilities. With free parking and proximity to the airport, your stay with us is hassle-free.
Book now for an unforgettable stay at Hotel Casa San Agustin in Cartagena de Indias!
✦HAPPI HIGHLIGHTS
✦
Excellent service
✦
Outstanding food
✦
Beautiful location
At the hotel
Popular amenities
70 listed
24-hour front desk
Access to health care professionals
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Babysitting/child services
Bar
Breakfast takeaway containers
View all amenities
Pools & wellness
Heated pool
Hot tub/Jacuzzi
Massage services
Outdoor pool
Spa/wellness center
Steam room
Swimming pool
Dining & drinks
Delivered food - securely covered
Food delivered to guest room
Fruits
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Special diet menus - on request
Fitness & outdoors
Garden
Outdoor furniture
Sun terrace
Terrace
Rooms & comfort
CCTV outside property
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Lift / Elevator
Shuttle service
Shuttle service (additional charge)
Guest services
Concierge service
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Meeting/banquet facilities
Tour desk
Services & essentials
Car hire
Cashless payment available
Daily housekeeping
Face masks for guests available
Family rooms
Free WiFi
Hammam
Mobile app for room service
Non-smoking throughout
Room service
Solarium
WiFi available
Review in focus
443 reviews
8/ 10
très beau cadre et tres bien placé.
Piscine agréable et bon petit déjeuner
vahiria · couple · 2026-09-18
The guest experience
9.8out of 10 443 verified reviews
Loved most
Excellent service
Outstanding food
Beautiful location
Worth knowing — Management issues reported
How guests scored the stay
Service10.0
The staff was described as kind, attentive, and went above and beyond during the stay.
Amenities10.0
Beautiful hotel with excellent amenities like a gorgeous pool.
Overall Experience10.0
Guests had an extraordinary and memorable experience.
Cleanliness9.7
Rooms are well appointed and clean, ensuring a comfortable stay.
Location9.7
The hotel is beautifully located within walking distance of the old city.
Room Quality9.7
Rooms are spacious, comfortable, and well-maintained.
Value for Money9.7
Offers exceptional value for the level of service and experience provided.
Food and Beverage9.7
Food is fantastic with Michelin recommendations.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 13 recent stays rated 8+
9.8443 reviews
Très bel hotel, mais l'accès au spa est décevant
8/10
vahiria · couple · 2026-09-18
“très beau cadre et tres bien placé.
Piscine agréable et bon petit déjeuner”
Guest review
8/10
MIGUEL ANGEL GARCÍA MANZANO · solo traveller · 2026-09-13
“La calidad de almohadas y toallas”
Guest review
10/10
Emily · couple · 2026-09-10
“Casa San Agustín is the best hotel in Cartagena. It is hands down my partner’s and my favorite place to stay. Five stars all around. Stay here you will not regret it!!!”
Lugar hermoso
10/10
german · couple · 2026-09-07
“Espectácular”
A truly exceptional hotel
10/10
matthewpL3454YE · Couples · 2026-08-28
“One of the most exceptional hotel stays I have experienced. Having stayed at some of the highest rated hotels across the world including many Leading Hotels of the World, I can say without hesitation that this is in the highest tier, and may be the best hotel I have ever stayed at.
With respect of the hotel itself, it is absolutely beautiful. Understated luxury at its finest. A beautiful, historic, charming, and truly special place to spend your time in Cartagena. Very romantic but also friendly to families. From the Frette linens, to the Ortigia bath products, everything is truly of the highest quality with incredible attention to detail. The hotel is located in the ideal part of the old town, on a quieter block. We went for a ride on the complimentary bikes as well which is an amazing way to explore the town.
The included breakfast at Alma is phenomenal - we unfortunately did not have time to enjoy dinner there, but imagine that the quality is just as impressive. The second floor honour bar with daily complimentary tea time and snacks is a very nice touch.
The service however is what makes this hotel truly exceptional. From the moment we arrived to the moment we checked out, Kathrine, Stefani, Jaime, Nelson, Dagmar, Yanelis, Carlos, and the rest of the front desk and staff took care of our every need and more. The service here is truly refined - always one step ahead, anticipating not only what we might need but thinking of ways to make our experience special. Whenever something came up - a question or a request - they went above and beyond.
The housekeeping staff - Lili, Diocelin, Milaidis, Juana, Monica, Katia - are also incredible. Our room was always presented in the most beautiful and pristine condition.
If I could give this hotel an 11/10, I would! No notes!”
Guest review
8/10
Avv Andrea Filippo Francesco · extended group · 2026-08-25
“Na”
Excellent stay in Cartagena
10/10
amyhI6187RE · Solo travel · 2026-08-22
“This was a beautiful hotel, with excepetional service. The staff went above and beyond with every interaction to make sure I had what I needed. The food was excellent. The room was perfect with a lovely balcony and comfortable bedding.”
Excelente Experiencia
10/10
gracia · solo traveller · 2026-08-19
“Una estancia fantástica. Desde el primer momento recibimos un trato excepcional y el equipo hizo todo lo posible para que nos sintiéramos cómodas y disfrutáramos al máximo de nuestra estancia. Tuvimos un pequeño inconveniente al llegar y la respuesta del hotel fue impecable, buscando en todo momento la mejor solución para nosotras y cuidando cada detalle después.
Nos sorprendieron con una cesta de frutas, vino y otros detalles que hicieron que nos sintiéramos realmente especiales. La atención, la amabilidad y la profesionalidad de todo el equipo han sido de diez.
Mención especial para Katherine, responsable de Operaciones, que ha sido fantástica: cercana, atenta y pendiente de todo en todo momento.
Sin duda, un hotel al que volveríamos y que recomendamos totalmente. ¡Gracias por hacer nuestra estancia tan agradable!”
Timeless Classic
9/10
vasily · solo traveller · 2026-08-15
“Exceptional landmark - Greta architecture and many spaces to unwind and enjoy within the property”
Best ever! We will come back!
10/10
vanessahelfrich · Family · 2026-08-14
“This is the best ever!
I have been traveling it a lot; seen many hotels but this was outstanding beautiful!
An experience that we keep in our hearts
It made Cartagena even more beautiful
I will advise this to anyone to experience this beautiful hotel
BIG COMPLIMENTS ;
The Team is amazing
Breakfast; Felix; Miquel and the rest’
Housekeeping; Yosephine, Ivana ,Katia, Lili, Monica etc! You are amazing!
Frontdesk; Top! Carlos Mercado
And Brando, Stefani, Dagmar, Jaime, Nelson, Paola, Yanelis,
And offcourse Katherine(front desk manager! You are all a winning team’
Thankyou for everything Colombia is in my heart forever!
See you next time!”
Incredible property
10/10
551hannahv · Couples · 2026-08-12
“We have stayed at several small luxury boutique hotels and this property really exceeded our expectations. The staff were so kind and helpful at every turn. The property is stunning, and our room was incredibly comfortable. I would highly recommend this stay for your visit to Cartagena!”
Excellent experience
10/10
Q3159JSbernardg · Family · 2026-08-05
“Excellent experience. The hotel is beautiful and well situated inside the old walled city. The staff are friendly and welcoming, doing everything to make your stay as pleasant as possible. They are quite helpful in arranging transportation and excursions. The day trip to Acasi is well worth it. We did the private boat option with a tour around the islands and it was amazing. The included breakfast is amazing. Our son still asks for the arepa de huevo. Highly recommended.”
Exclusivo y hermoso hotel en la ciudad amurallada.
10/10
Marta · couple · 2026-08-05
“Este es uno de los mejores hoteles de Cartagena. Decorado con mucho gusto, con amplias habitaciones y comida deliciosa, la atención de todo el personal es sobresaliente: se preocupan por resolver cualquier necesidad. Es un pequeño oasis dentro de la ciudad amurallada. Cada detalle está pensado cuidadosamente, la zona de la piscina es divina.”
