Luxurious Body Treatments and Recreational Amenities
Indulge in body treatments and facials, then unwind in the outdoor pool, sauna, or the hotel's nightclub for a truly relaxing experience.
All-Inclusive Dining and Entertainment Options
Savor delicious meals at the onsite restaurant or grab snacks from the cafe. The poolside bar and lounges offer a variety of drinks. Enjoy buffet breakfasts and inclusive dining options throughout your stay.
Convenient Location and Event Spaces
Located in the vibrant area of Bocagrande, explore nearby attractions or host events in the hotel's conference center and meeting rooms. Utilize the airport shuttle for easy transportation and explore the city with the complimentary shuttle service.
Book your stay at Hotel Cartagena Dubai for a luxurious and convenient experience in Cartagena.
✦HAPPI HIGHLIGHTS
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Good location
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Beautiful places to stay
At the hotel
Popular amenities
51 listed
24-hour front desk
Airport transportation - pickup (surcharge)
Arcade/game room
Area shuttle (surcharge)
Ballroom
Banquet hall
Beach shuttle (surcharge)
Beach sun loungers
Beach towels
Beach umbrellas
View all amenities
Pools & wellness
Billiards or pool table
Pool sun loungers
Sauna
Steam room
Dining & drinks
Breakfast available (surcharge)
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Fitness facilities
Rooftop terrace
Terrace
Rooms & comfort
Television in common areas
Safety & cleanliness
Multilingual staff
Smoke-free property
Getting around & access
Casino shuttle (surcharge)
Cruise terminal shuttle (surcharge)
Elevator
Free long-term parking
Free self parking
Free shopping center shuttle
Parking (limited spaces)
Theme park shuttle (surcharge)
Wheelchair accessible parking
Wheelchair-accessible van parking
Guest services
Boat tours nearby
Concierge service
Ecotours nearby
Luggage storage
Safe-deposit box at front desk
Segway rental/tour nearby
Tours/ticket assistance
Services & essentials
Bicycle rentals nearby
Casino nearby
Conference center
Conference space
Free WiFi
Gift shops or newsstand
Nightclub
Playground on site
Porter/bellhop
Reception hall
Water dispenser
Wedding services
Review in focus
122 reviews
4/ 10
Definitely need to upgrade the hotel, the furniture, the bedding all needs to be updated. Please update hotel it’s in a good location centralized access to the mall small shops in small restaurants and the beach is good.
Q4038XSlaurao · Family · 2025-08-30
The guest experience
Loved most
Good location
Beautiful places to stay
Worth knowing — Outdated furniture · Water supply issues
How guests scored the stay
Location7.5
Good location with centralized access to malls and beaches.
Service7.4
Service failed to resolve the running water issue promptly.
Live guest feedback
Guest reviews
Mixed experiences
25% of 20 recent stays rated 8+
For being Dubai, the furniture and the hotel are outdated and breakfast is a same and hard bread and cold sausage.
4/10
Q4038XSlaurao · Family · 2025-08-30
“Definitely need to upgrade the hotel, the furniture, the bedding all needs to be updated. Please update hotel it’s in a good location centralized access to the mall small shops in small restaurants and the beach is good.”
Guest review
10/10
jose · 2025-07-20
“Beautiful places to stay with the family”
Guest review
6/10
Rafy · family · 2025-07-19
“The ocean views are amazing, the breakfast is good and they have fair variety, but on our first night the hotel had no running water and we were stuck before our tour. We contacted reception and they kept lying until they said that the entire area had no running water. That is wack because a hotel is supposed to provide 24/7 water. Would stay there again? It’s a no from me due to that inconvenience.”
A COUPLE AT THE DUBAI
4/10
L4752BDrobertb · Couples · 2025-06-19
“So with the name Dubai in the caption, I thought this would be one great hotel. Sadly, I was mistaken. The lobby is large but hot, no AC. There was a lot of people checking in and only one person working, so it took a while. The check in staff looked bored, I thought they were just hot. The room was old, smelled old and very disappointed in the quality, definitely needs a renovation. No restaurant BUT they have a buffet with a very limited selection. and did I say it was hot.”
Guest review
4/10
miguel · 2025-06-19
“Nesecita tremenda renovación nada es como lo que se ve en fotos, todo sucio y antiguo ”
Guest review
2/10
AIMEE · family · 2025-06-18
“People are really friendly, nice and very helpful but the Hotel wasn't the best experience, serious problems with Air conditioning, and after they moved us to another room, second didnt have hot water, based on the pictures, I was expecting better quality overall. ”
Guest review
2/10
Yamina · 2025-06-16
“El servicio pésimo. Nadie nos recibió las maletas al bajar del taxi. Mucha limitación con los horarios de la cómoda. Las bebidas, nada que ver comparado en otros hoteles .Nada de variedad con la cómida. No hay comodidad en los cuartos. O teníamos donde poner la ropa , No hay closet . No servicio a habitaciones . ”
Guest review
6/10
Erika Maria Veloz · family · 2025-06-13
“The pool was dirty people left bottle and cup onside the pool the pool chais and furniture were dirty and old ”
Guest review
2/10
Fabian De · 2025-06-09
“I left the premises couple minutes after check in.
Still waiting from Expedia response regarding case 8471137”
Guest review
4/10
MATTHEW · family · 2025-06-03
“My jewelry went missing here. Property advertises amenities that are falling apart. Cheap vibes here. They will nickel and dime you wherever they can. For example, you’ll pay $45USD per person if your family stops by during the day. ”
Guest review
8/10
Avo · 2025-05-30
“It needs upgrades, maintenance ... Staff is great...”
Guest review
4/10
Nicholas · partner · 2025-05-28
“I stayed at Hotel Cartagena Dubai for my birthday, and I was honestly so disappointed. I had high hopes based on the photos online, but they were completely misleading — definitely catfishing. The hotel looked old and worn out from the moment we arrived, and I immediately regretted booking it.
We had reserved a king room (online said slept two people), At check-in, we were charged more than what was listed online for the additional person, which felt unfair and unprofessional. For the price, we expected much better — especially since places like the Hyatt are at the same level price-wise and offer a far superior experience.
The room was at least clean and smelled good, but everything felt dated and poorly maintained. It just didn’t feel special — definitely not the kind of place you want to celebrate a special occasion like a birthday.
Also, it’s not centrally located at all. We ended up spending most of our time (and money) in the Walled City, which is absolutely where you should stay if you’re visiting Cartagena.
I wouldn’t stay at Hotel Cartagena Dubai again. If you want a memorable trip, skip this one and book something inside the Walled City — trust me.
”
Guest review
2/10
Leonor · 2025-05-27
“Terrible bad ”
Guest review
10/10
David · partner · 2025-05-22
“Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time. ”
Guest review
6/10
Gina · 2025-05-17
“Outdated. Lack of staff. Low light in some areas. Theme was something of the 90s. Felt more like the old Luxor hotel in Las Vegas ”
Guest review
10/10
pastos · family · 2025-04-26
“l'hôtel est ancien mais propre
la literie est excellente
le personnel très serviable
la nourriture est très bonne ”
Guest review
6/10
Van · family · 2025-04-25
“It’s all inclusive but it’s a lie, very limited hours, menu and space. It is not a all inclusive hotel as they charge for.
I would not come back again ”
Guest review
6/10
Jelani David · family · 2025-04-12
“There was a number of things wrong in my room. The phone didnt work. The wifi was sometime-ish. Shower did not produce hot water. And there was no fixtures or drawers or anything for my clothing. Paint was dripping off the wall from the Air conditioner. And my safe wasnt working.
But, maybe i had a bad unit. No one else in my party had these complaints.”
Guest review
8/10
Ryan Kurt · 2025-03-28
“Very nice overall. ”
Beautiful building from outside, but everything is bad inside
2/10
Voyage33649932727 · Couples · 2025-03-02
“A/C very loud. We found small roaches in the room. Food was really bad. Just one restaurant that serves a very limited buffet. Service es mediocre. No small towels in the room, no bottle of water, lousy breakfast. The only good review is that the room is big and beds are conformable”
