As you indulge in massages and body treatments. Take a refreshing dip in one of the 2 outdoor pools.
Dining and Entertainment
Options include local and international cuisine at Don Juancho restaurant or room service. Unwind with a drink at the bar or poolside bar.
Convenience and Comfort
With air-conditioned rooms featuring minibars and satellite TV. Enjoy rainfall showers and bathrobes in the private bathrooms.
Book your stay now at Hotel Isla del Encanto for a rejuvenating getaway!
✦HAPPI HIGHLIGHTS
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Rooms were as pictured
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Everything worked well
At the hotel
Popular amenities
40 listed
Access to nearby outdoor pool
Accessible airport shuttle
Airport transportation - pickup (surcharge)
Beach sun loungers
Beach umbrellas
Beach volleyball on site
Boat tours nearby
Concierge service
Designated smoking area
Ecotours nearby
View all amenities
Pools & wellness
Full-service spa
Pool access ramp on site
Pool sun loungers
Pool umbrellas
Wheelchair-accessible pool
Wheelchair-accessible spa
Dining & drinks
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Garden
Hiking/biking trails nearby
On private beach
Terrace
Rooms & comfort
Television in common areas
Safety & cleanliness
Multilingual staff
Getting around & access
No accessible airport shuttle
Upper floors accessible by stairs only
Wheelchair accessible
Guest services
Front desk (limited hours)
Luggage storage
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Grocery/convenience store
Handrails in stairways
Marina on site
Picnic area
Playground on site
Scuba diving nearby
Shopping on site
Snorkeling nearby
Water skiing nearby
Wedding services
Review in focus
77 reviews
10/ 10
Rooms where as pictured . Bieng an island everything worked
Ruben · 2025-09-09
The guest experience
Loved most
Rooms were as pictured
Everything worked well
Worth knowing — Very poor customer service · Lack of transparency
How guests scored the stay
Location9.4
Standard quality for this hotel tier.
Cleanliness8.9
Rooms were as pictured. Standard quality for this hotel tier.
Food and Beverage8.9
Standard quality for this hotel tier.
Amenities8.9
Standard quality for this hotel tier.
Overall Experience8.9
Standard quality for this hotel tier.
Room Quality8.9
Rooms were as pictured. Standard quality for this hotel tier.
Value for Money8.9
Standard quality for this hotel tier.
Service7.4
Very poor customer service and total lack of transparency.
Live guest feedback
Guest reviews
Mixed experiences
80% of 20 recent stays rated 8+
Guest review
10/10
Ruben · 2025-09-09
“Rooms where as pictured . Bieng an island everything worked”
Very poor customer service
4/10
Ian · 2025-08-19
“We were unable to make our stay at this hotel so have not rated any amenities apart from service which was incredibly poor - I am still awaiting a response to 5 messages sent to the hotel. In order to attempt to communicate with the hotel I completed a trip advisor review which was responded to in 20 minutes in which the hotel claimed to have no communication with myself or hotels.com. I had sent 5 messages to their hotel team from the e-mail on the website and hotels.com had spoken to front desk more than once. The rating is for very bad customer service and total lack of transparency. ”
Guest review
10/10
Alicia · family · 2025-03-30
“Is a great place for couples. Family and groups. My family and myself enjoyed the isla and hotel. It’s so beautiful and pleasant. ”
Guest review
8/10
Karen · family · 2025-03-22
“This is located on an island so the only way to get here is via boat. You can travel via car but not as convenient, you still need the boat to get from car to island. It is very peaceful, staff very friendly. Expedia mislead us to say it was all inclusive which isn't true. They only cover 3 meals a day but you have to pay for lunch when you arrive. The food quality is weaker than the walled city but comparably more expensive. Alcohol is not included. The entire experience was very relaxing and quiet. This was probably the best part.”
Guest review
8/10
Deborah · family · 2025-02-21
“Bubibi”
Guest review
8/10
Scarlett · 2025-01-13
“For the price we paid per night ($600 for a family of 4), the food was really pretty poor.
It was disappointing and the worst we had on our 3 week trip to Colombia.
No options for kids. We were told every lunch would be buffet, only one out of four ended up being buffet. We were given the a la carte menu to choose from, whilst this may sound appealing, there was only one starter and four mains. Fish was terrible, such a shame for being on an island.
Every night, you had to endure the music from the village. One night it went on until 4am.
I would recommend staying on the smaller islands where the water is clear and calm.”
Guest review
6/10
jeffrey · family · 2025-01-01
“We had a nice stay at Hotel Islas del Encanto. It may not be for everyone. The rooms are very clean and the beds are quite nice by American standards (and we are picky). The bathrooms in most rooms are semi-outside but private, so not air conditioned or enclosed from bugs, but really there were few mosquitos. The staff are super friendly although not all have great English, but they are so nice it makes up for it. The biggest drawback would be the limited beach as they send you on a boat trip if you want a better beach, and limited activities. The saltwater pool is really nice with a waterfall and swim-up bar, and there is plenty of filtered water. The other drawback is the food is all included in the price (not drinks, but that was well warned), but the food is so-so. We ate much better in Bogota and Cartagena, like juices did not seem fresh squeezed for instance, breads were doughy, etc. But very relaxing and quiet and if you have rustic expectations you will enjoy it. Sunsets over the ocean are spectacular! Also do the aviary tour and the plankton tour, but negotiate on price as they know they are overcharging!”
Guest review
10/10
Maria · partner · 2024-12-10
“Hotel Isla del Encanto provided an idyllic beach getaway with direct beach access. I loved the relaxing and peaceful hotel atmosphere. The bungalows were clean and comfortable and the staff was friendly and helpful. Good variety of options at breakfast, lunch, and dinner.”
Guest review
8/10
Mark · partner · 2024-12-07
“Had a wonderful stay. It was the middle of Nov and we had the resort to ourselves. Not too many day trippers. Several tips. Bring bug spray at sunrise and sunset they are out. The sea is clear only when it is not windy. All water is brought to the resort by a boat tanker. If the resort tank is low so is the pressure and limited hot water.”
Guest review
10/10
Norm · partner · 2024-12-02
“10/10!!! This place is pure paradise. The food is amazing, the staff is amazing, and the excursions are awesome. The staff will treat you like royalty and the best part is the hotel is secluded. ”
Guest review
8/10
Joey · partner · 2024-11-15
“Just need some more options for meals”
Guest review
10/10
Olga · friends · 2024-11-11
“ El personal era estupendo.Los recepcionistas,supervisores (todo el personal) fueron muy serviciales,afables y respondieron a todas nuestras preguntas y necesidades. La habitación limpia,hermosa y moderna. No importa donde te encuentres en las facilidades del hotel con unas vistas espectaculares!! En el restaurant del Hotel ISLA del Encanto quede impresionada tanto por la exquisita comida y por el personal atento y bien informado,se aseguraban de que nuestra comida fuera memorable,ofreciendonos excelentes recomendaciones.No quiero pasar por alto a Los meseros Cristian y Marcelo waoooooo Excelente,Su atencion desde el primer dia hasta el Ultimo!! Dios Bendiga a todo el personal!!No puedo dejar de recomendar Hotel Isla del Encanto (Baru,Cartagena) para disfrutar de una fantastica experiència. Gracias!!!!”
Guest review
2/10
Mevelyn · 2024-10-13
“Really boring no entertainment at all after 7pm is like a dessert you have to go to the room, because you can’t leave the island. The drinks menu they tell you one price and the menu says another price, they told us the menu was wrong. Is 1 hours 30 minutes away from everywhere. The water is not blue like in the pictures. ”
Guest review
8/10
Christina · family · 2024-09-15
“The room was lovely . Very clean , really cool outdoor shower. The guests only pool was really great and the hotel grounds were well maintained
Like others mentioned , the water is a bit murky and green, not clear blue it is still calm and pretty. We loved using the free paddle boards and kayaks .
We didn’t love having day trippers take over the beach at 10-2 so we went to the pool during that time . There are some people selling jet ski rides and jewelry near the beach but they mostly wait for you to approach them .
Lovely views from the restaurant . They have a few vegetarian options that were tasty. We had an issue with the server and the vegetarian food that was resolved quickly and very kindly by the manager of restaurant and hotel.
We loved the snorkel trip . It was so lovely. We hope in the future the guides would talk about importance of conservation and remind people not to step on the coral .
Our son 11 year old loved this place and we liked it . We would return . It was overall a nice relaxing place to spend time . ”
Guest review
10/10
Svetlana · family · 2024-09-13
“We spent great time with our family and enjoyed our stay. Very small, friendly resort to relax. Can’t wait to get back ”
Guest review
10/10
Juan · partner · 2024-08-22
“Amazing get away resort. Food and drinks are outstanding. Special shoutout to Lewin, Silvio and Alvaro. Ammenities on this resort are above similar properties. Beach is not the biggest and due to its location and depending on weather, the water can get mixed up and not be as turquoise as other beaches in the area.”
Guest review
10/10
Jihad · 2024-08-18
“Great ”
Guest review
2/10
Yara · family · 2024-08-05
“First of all It is NOT an all inclusive. They don’t have something as simple as a coffee maker in the room. The employees/ activity venders want to take advantage of prices. Note be careful cause we bought a package for activity excursions & paid a lot of $$$ & did not get what was promised. Also there is no shop no anything in this island & they don’t offer snacks & if you want anything & would like to leave the island to nearby town they want to charge you an arm & a leg to just take you. The place is beautiful but you must know you will be paying lots of out of pocket $$$ on a place that it’s supposed to be “all inclusive”. Will NEVER go again. If anything look into playa Blanca a nearby hotel much better than this one. ”
Great Island getaway!
10/10
Luz patricia · 2024-05-18
“Great Island getaway from bustling Cartagena. I was able to sleep very good and truly relax! Junior the reception manager was vey accommodating and friendly. He made sure I was very happy during my stay!✨🏝️🌊🏝️✨”
Guest review
10/10
Connie · friends · 2024-04-29
“Great attention from staff. Very pleasant and helpful. ”
