Pamper yourself with onsite massages or enjoy the outdoor pool. The hotel also offers complimentary wireless internet access and concierge services.
Dining and Entertainment
Indulge in a meal at the restaurant or grab snacks in the hotel's cafe. Take your pick from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily.
Convenient Location
Located in Cartagena's historic Cartagena Walled City, the hotel is minutes away from major attractions like Cartagena Cathedral and Bolivar Square. The beach shuttle makes getting to the surf and sand easy for guests.
Book now to experience luxury and convenience at Palmas de Alba Hotel Boutique in Cartagena!
✦HAPPI HIGHLIGHTS
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Beautiful property
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Friendly staff
At the hotel
Popular amenities
17 listed
24-hour front desk
Banquet hall
Beach shuttle (surcharge)
Change of bed sheets (on request)
Change of towels (on request)
Concierge service
Conference space
Free breakfast
Free full breakfast
Free WiFi
View all amenities
Dining & drinks
Hosted evening meal
Safety & cleanliness
Smoke-free property
Getting around & access
Wheelchair accessible
Guest services
Luggage storage
Meeting rooms
Tours/ticket assistance
Services & essentials
Proposal/romance packages available
Review in focus
15 reviews
10/ 10
It was a great experience! The service, food and location of the hotel is amazing!!
Juanita · family · 2025-05-12
The guest experience
9.2out of 10 15 verified reviews
Loved most
Beautiful property
Friendly staff
How guests scored the stay
Service8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location8.1
The hotel is located in close proximity to many key landmarks and public transport.
Overall Experience8.0
Most guests had a positive overall experience and would recommend the hotel to others.
Room Quality7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Cleanliness7.5
Guests consistently mentioned cleanliness as a positive aspect.
Food and Beverage7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Amenities7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Live guest feedback
Guest reviews
Consistent
87% of 15 recent stays rated 8+
9.215 reviews
Guest review
10/10
Juanita · family · 2025-05-12
“It was a great experience! The service, food and location of the hotel is amazing!! ”
Guest review
10/10
Christopher · friends · 2025-02-09
“Beautiful property, friendly helpful staff ”
Shuld be 5*. But..
4/10
Eli · 2025-01-16
“
On paper shuld be 5*..But (a big one but)
1. When we checking in we ask to pay an extra of 10% service. When I refuse I been told that the service is for worker and I said (first time that happened to me) service you at the end when there is a service and it is good.
2. Hot water in shower (very big and beautiful) come after 4 min and for a short time (between 1-2 min)
3. A lot of musqito in pool area.
4. Shower comes with no places to put down the shampoo&soap. We put them on the floor (very odd)
5. Sofa in room is for children (An adult cannot sit on it.)
Shuld be 5* easy. ”
Guest review
10/10
jeannette · 2024-12-06
“Total divinamente cuidado con una atención excepcional por parte de todo el personal en especial Christian que está siempre atento para lo que necesites, sin dudas un lugar del que no te querrás ir y al que planeas regresar ”
Guest review
8/10
Gerardo · partner · 2024-10-31
“El hotel es sencillo pero lindo. El personal de recepción y comedor excelente servicio. El personal de limpieza muy mediocre, el baño siempre con pelos y cabellos de los huéspedes anteriores, eso es muy desagradable. ”
Guest review
6/10
Gerardo · friends · 2024-10-31
“El personal muy amable y atento. La limpieza de la habitación regular, baño siempre medio limpio solamente. ”
We want to come back
10/10
Verified traveler · 2024-09-27
“It was a magical stay! Perfect location, right in the middle of the city, but still very quiet. The team there is amazing and always happy to help. Daniella and Jorge were the best!
It was very clean and breakfast was delicious!”
Guest review
10/10
Ana · friends · 2024-09-27
“My best friend and I had the best stay at Palmas de Alba. The hotel staff was so efficient and made sure we had everything we needed. The rooms were so comfortable and the breakfast was delicious. I would highly recommend to anyone to stay here. I will be staying again next time I visit Cartagena ”
Guest review
10/10
Alex · partner · 2024-09-11
“We had a fantastic stay at Palma de Albas. The hotel is a beautiful quiet escape from Cartagena, but very close to all amenities. A special shout out to Carlos, who was amazing and helped us have such a memorable stay. ”
Guest review
10/10
Verified traveler · 2024-09-07
“Essa foi uma ótima escolha. O hotel era muito bem localizado, em uma região bonita, segura e tranquila, a apenas alguns minutos de excelentes restaurantes e das principais atrações de cartagena. O atendimento foi impecável, quarto impecável e café da manhã extremamente agradável. Recomendo muito este hotel.”
Guest review
10/10
Carolina · family · 2024-08-02
“We enjoyed our stay very much. It’s a beautiful property, very well located outside of the most populated area, and the staff was exceptional.
I would recommend adding more awareness in the public areas of the hotel where there is different leveling on the floor. It is easy to fall.”
Guest review
10/10
Dylan · family with children · 2024-07-22
“A hidden gem ”
Guest review
10/10
Chelsea · friends · 2024-07-01
“Can’t recommend this place enough! It was beautiful, clean, safe, within walking distance to everything! The staff were incredible and highly accommodating. The attention to detail was superb. Great breakfast included every morning. ”
Beautifully decorated, perfectly located.
10/10
Emanuel · 2024-05-21
“Daniela and Jorge are amazing! They made our stay unforgettable by making sure we were always ok. The hotel is really beautiful and perfectly located. Central to main attractions without being in the midst of crazy sounds. Very safe location. Great breakfast. Clean pools (although we had to tell them twice to clean to rooftop one). Overall, an amazing hotel. We would love to come back.”
