Indulge in massages, body treatments, and facials at the spa, or relax by the 2 outdoor pools and sauna.
Gourmet Dining and Entertainment
Enjoy a variety of dining options from the 3 restaurants and 2 bars/lounges, with 24-hour room service available. Socialize at the daily complimentary reception.
Convenient Facilities and Services
Stay connected with free Wi-Fi, make use of the 24-hour business center, and explore nearby destinations with the area shuttle. For events, take advantage of the spacious conference facilities.
Inconsistent service quality with some positive staff mentions but overall dissatisfaction.
Cleanliness8.1
Multiple mentions of dirty rooms, stained sheets, and broken items.
Overall Experience8.1
Overall dissatisfaction and would not return, despite some positives.
Value for Money8.0
Not worth the cost; felt like a lower-tier hotel.
Food and Beverage7.5
Disappointing breakfast options; poor service at club level.
Room Quality7.5
Rooms are extremely dated with broken amenities.
Live guest feedback
Guest reviews
Mixed experiences
60% of 20 recent stays rated 8+
8.4118 reviews
I love this place.
10/10
Verified traveler · 2025-08-23
“An oasis in Medellín. ”
Guest review
10/10
Mauricio · family · 2025-08-11
“Very good hotel”
Guest review
10/10
Mauricio · family · 2025-08-11
“Still a good hotel in Medellin especially if going with kids”
Necessito
10/10
william t · 2025-08-09
“I could not find a place to stay for the flower festival and was able to book here and they were very nice. ”
Guest review
6/10
William · 2025-08-03
“Many things in the room were broken. ”
Not a great stay for a 5star hotel
4/10
Javier · 2025-07-22
“The hotel was extremely dated. The check in was difficult. There was not anyone who could speak English well
Night to communicate. I would have expected that from a 5 star hotel. The room was dirty- sheets were stained, bathroom air con was leaking in to the floor, conditioner bottle was empty, couch was dirty. The pool was nice however it was difficult to get service at the pool. The hotel needs a lot of renovations and service updates. I overall would not stay here again given the other choices in the city. ”
Guest review
4/10
AMALIA · friends · 2025-07-21
“The rooms are very old, the bed very old, TV from the 80's
Needs a lot of renovations”
Guest review
2/10
Lucia · family · 2025-07-20
“Pagamos por club level y fue una gran decepción. El desayuno privado era extremadamente limitado. El omelet llegó quemado, el pan era duro e incomible, y todo estaba al aire libre, sin mucha higiene. Lo único rescatable fueron las empanadas de carne, jugo de naranja, la pitahaya y las bebidas embotelladas. Recomendamos mejor bajar al desayuno general: tiene más variedad y mejor calidad.
Un empleado del club level nos dio muy mal servicio todas las noches. Pedíamos hielo y nos respondía con mala actitud, como si molestáramos. Además, dijo que todo era “gratis” y por eso limitado, lo cual es falso ya que pagamos por ese servicio.
Las cenas incluidas también fueron una decepción. Si no ibas a las 7 pm, ya no había opciones disponibles. Cuatro noches seguidas solo escuchamos “lo siento, no hay”. Hay una clara falta de comunicación entre cocina y meseros.
Quiero reconocer a Viviana y Roxanna, dos empleadas del restaurante que nos trataron con amabilidad y profesionalismo cada noche. Se esforzaban por ayudarnos a pesar de las limitaciones.
Aparte de eso, nunca nos saludaban al entrar al hotel, solo nos miraban de arriba a abajo. En el piso club siempre nos pedían el número de habitación, aunque no se puede acceder sin tarjeta. El servicio fue lento, la comida tardaba hasta dos horas para que te dieran toda tu comida.
No volveríamos. No vale lo que cuesta. Hay mejor servicio en los pueblitos. No puedo querer que esté es un hotel de cinco estrellas, se siente de dos estrellas. ”
Guest review
2/10
LEONEL MAURICIO · family · 2025-07-15
“No lo recomiendo ”
Guest review
6/10
Maria Aida · family · 2025-07-11
“facilities is good, only problem is the room is not clean, dusty everywhere.has to put more attentions on that.”
Guest review
10/10
Hunter · 2025-06-23
“Despite renovations underway, the property was beautiful and the staff fantastic - particular thanks to Jovenal, the tennis pro - great instruction and time on the courts - I highly recommend!”
Guest review
10/10
sandra · family · 2025-06-11
“The hotel is excellent. A little outdated but there’s an ongoing remodeling that will surely make it like new. Excellent friendly staff.”
Guest review
10/10
Aharon · partner · 2025-05-18
“Nice ”
Guest review
10/10
BRANDON · 2025-05-10
“Very good”
Guest review
6/10
Reza · 2025-05-09
“We arrived late went to eat at the restaurant at 9:40, they said they are closed,
Both Front desk and the sign on the door said closed 10:0 M”
Dissapointed
2/10
Ana · 2025-04-29
“We chose to stay at an Intercontinental Hotel because I know that it is a standard good service and attention, unfortunately it was not the case in Medellin. They did not help me with the upgrade, they could only allow us 2 people when I made the reservation for 3. There was no hot water, we had to be calling everyday for it and after the housekeeping service they didnt change towels, we had to call and wait forever for them to bring new ones. Colombians are happy and attentive people, it was reslly a not pleasant stay. ”
Guest review
10/10
Cecilia · 2025-04-26
“Nice hotel with professional and friendly staff”
Guest review
10/10
ANDRES FELIPE · family · 2025-04-25
“La piscina es espectacular, la atención del personal es muy buena”
Guest review
10/10
Michael · 2025-04-12
“Zz”
Guest review
10/10
Omar · partner · 2025-04-09
“Everything great, I loved the pool to execute my exercise routine”
