Hotel Tropicana Suites Deluxe Beach Club & Pool

I booked my stay in September because expedia has shown a good rating on their page . I called expedia and they mentioned that it is a good hotel .But when i went there , there is no reception , a small room and a girl was sitting there . They will say breakfast included . For that the hotel gave you some token and you have to go out of the hotel and walk to a resturant and gave them this token and they will give you food . Trust me me and husband vacated that place within 2 hrs . The hotel is in a shady place , no security . Ac is not working working properly ( it is more than a heater). Anybody can enter in the hotel and door knobs were at the stage if someone kicked my door , it will broke . Washrooms were extremely bad . I have change our hotel stay . We contacted expedia , shared pictures as well and told them that we cannot going to stay there and we want the refund . Expedia tried calling at the reception but no one picked call . We asked the girl at the reception that expedia was trying to reach you . She said i can't talk to them , my boss will talk to them in the morning . Expedia tried contacting them , but we haven't got any refund . I don't think they were able to reach out to anyone at the hotel .Please don't book this hotel if you care about your safety and hygiene .