Name: Hyatt Ziva Cap Cana
Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana, 23000, DO
Rating: 9.8

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Guest reviews

Consistent

95% of 20 recent stays rated 8+

9.8579 reviews

La mejor experiencia
10/10
galindo duarte · family with children · 2026-10-17
“Todo”
Guest review
8/10
LUIS · family with children · 2026-10-12
“la atencion fue lo mejor del personal, todos impecables.”
The hotel is amazing—spacious, well-maintained, and comfortable, with a calm and luxurious atmosphere. The staff is fr
10/10
H7034SX_ · Family · 2026-08-28
“The hotel is absolutely amazing — spacious, beautifully maintained, and very comfortable, with a truly relaxing and luxurious atmosphere. The staff is extremely friendly, helpful, and professional across all departments, and always willing to assist. There is a great water park for children, as well as huge, spacious swimming pools with bar service right by the pool, which makes the stay even more enjoyable and convenient. The entertainment team deserves a special mention. Eugene, who leads the team, is simply amazing — full of energy, friendly, and adds so much to the atmosphere and overall experience at the hotel. I would also like to specifically mention Wilson and Chael from the entertainment team, who were wonderful, kind, and made sure we enjoyed ourselves throughout our stay. Overall, this is definitely a very high-quality hotel and an excellent family experience.”
Yeidy is the best at the batting cage
10/10
Quest19285104902 · Family · 2026-08-27
“Yeidy at the batting cage is the best. He taught my kid how to play baseball and was amazing. He is great!!!”
Wonderful time
10/10
lauraaQ3740DF · Family · 2026-08-26
“Amazing experience and luxurious pools. The service was spectacular and everyone was extremely polite. The food was tasty and good quality at every restaurant. The liquor was also great quality. Every area was clean and organized.”
Amazing
10/10
Coastal01334306727 · Family · 2026-08-26
“Amazing service. Esoecially in the coffee bar dalitza and yessica were amazing and very sweet”
Unforgettable stay at Hyatt Ziva Cap Cana—incredible food, entertainment, and staff!
10/10
169zoranb · NONE · 2026-08-25
“We recently stayed at Hyatt Ziva Cap Cana in August 2026 and had an incredible time, thanks in huge part to the amazing food and staff all around the resort. First, the dining was a major highlight. We loved Noodle & Thread (the Italian restaurant)—the unique vintage tailor-shop decor is so much fun, the food was great, and the staff provided truly wonderful service. Even better was The Navigator Grill, where the fettuccine and the fresh fried fish were absolute showstoppers, paired with exceptionally attentive service. Beyond the restaurants, we had a blast at the sports bar. We spent an amazing time having great drinks, playing pool, and enjoying the stellar staff who took such good care of us. We also want to give a huge shout-out to our room cleaning staff, who did an exceptional job keeping our space spotless and welcoming every single day. Finally, a massive thank you to Eugene (the entertainment supervisor) and his staff for making the daytime activities—especially archery—so much fun, as well as putting on fantastic nighttime shows. Every staff member we encountered went above and beyond. We can't wait to come back!”
Check Out Hyatt Ziva for Families with Food Allergies and Ask for Sebastian!
10/10
235geniek · Family · 2026-08-25
“**Hyatt Ziva – Wonderful Family Vacation & Exceptional Experience with Food Allergies** We had a wonderful time at the Hyatt Ziva this past week. This is definitely a resort tailored to kids and families, so expect **A LOT of kids!** That being said, it was really nice to have access to the adults-only side. My husband and I went over a few times for dinner and to enjoy the martini bar, and both were exceptional. **Food & Food Allergies** The attention they gave to food—especially food allergies—is one of the biggest reasons I would return to this resort. My daughter has life-threatening allergies to sesame and tree nuts. Early in our stay, we met a chef named **Sebastian**, who told us he would personally help us with any food allergy questions or concerns we had. Having traveled with severe food allergies for almost 13 years, I admit I was skeptical. We’ve heard similar promises before. Over the next seven days, however, I was completely blown away by Sebastian’s kindness, attentiveness, and level of service. He seemed to always appear when we were eating and helped us navigate both the restaurants and buffets. He truly went above and beyond to make sure our daughter could eat safely and that our entire family could actually relax and enjoy our vacation. The restaurants also label several of the major allergens, including nuts, wheat, and milk, which was helpful. The highlight of our trip happened at **Tempest, their Asian restaurant**. Because of Sebastian, my daughter was able to experience her **first-ever hibachi dinner and show**. For almost 13 years, she has never been able to have this experience because of the risks associated with sesame and tree nuts. Sebastian took the extra step of having her food prepared separately in the back to avoid cross-contamination while still allowing her to be part of the hibachi experience. I am still teary-eyed thinking about it. If you’re the parent of a child with life-threatening food allergies, you understand just how much a moment like this means. It may seem like a simple dinner to someone else, but to our family, it was a huge experience. And somehow, Sebastian managed to top even that. On our last day, he prepared a special multi-course meal for her at the Italian restaurant with dishes that weren’t even on the menu, including beet ravioli and chicken parmesan. He prepared the meal alongside his partner, **JJ**, and they even came out to present and serve the dishes to her. Several days later, my daughter is **still talking about that meal**. I would return to this resort 1,000 times over if Sebastian is still there. He didn’t just provide excellent service—he gave our daughter experiences she normally has to miss out on because of her allergies, and he gave us, as parents, the ability to relax a little. We will never forget him. As for the food overall, the buffet was good and offered a huge variety of options—including a gazillion desserts! Breakfast was good and quick. However, the à la carte restaurants were exceptional and really where the resort’s food shined. **Waterpark** The waterpark was another great perk. It’s separate from the main resort but only a short walk away. There was a nice variety of slides, making it fun for different ages and comfort levels. The lazy river was amazing, and a good portion of it was shaded, which made it a perfect break from the afternoon heat. **Room** Our room was nice, spacious, and comfortable. It easily accommodated our family, with our daughter sleeping on the pull-out couch. We had plenty of room and were very comfortable throughout our stay. **Shows & Entertainment** The evening shows were very entertaining. We went almost every night, and everyone in our family enjoyed them. **Overall** We had a fantastic family vacation at Hyatt Ziva. The resort itself was wonderful, but what made this trip truly memorable was the care shown to our daughter and our family—especially by Sebastian and JJ. When you’re traveling with a child who has life-threatening food allergies, feeling like someone truly understands and takes those allergies seriously can completely change a vacation. Sebastian did that for us. **Thank you, Sebastian, for giving our daughter experiences she will remember for a very long time—and for giving her parents a vacation where we could actually relax and watch her enjoy them.**”
Chael and Wilson
10/10
axstonl · Family · 2026-08-24
“This resort was amazing especially the employees chael and Wilson. They were great to my family and awesome people all around and made the resort and the experience amazing. The food was excellent and also the drinks. I would definitely come back and I recommend this resort to everybody. Chael and Wilson were amazing people and had great personalities and made everything a lot more fun for my brothers and I.”
Best place to stay at Cap Cana!!!
10/10
katiemT103YR · Family · 2026-08-24
“The crew at the Hyatt was very warming and kind they actually felt like family. The people in the Dominican Republic are so friendly and sweet. The ladies at the bar in the front lobby the were amazing making our cocktails. Eugenia, Mariana,Dionis y Yamilka. I will definitely be returning again. Btw super family friendly.”
An Absolute Paradise - Flawless Service from Start to Finish
10/10
irlandac621 · Family · 2026-08-23
“We spent 6 wonderful days at the Hyatt Ziva Cap Cana in an Oceanfront Junior Suite Swim-Up. The beautiful views and quiet atmosphere provided exactly what we needed to make our vacation truly relaxing. The suite itself was spacious, modern, and exceptionally clean. From the moment we arrived, the service was top-notch; check-in was seamless, and we were in our room in no time, allowing us to start enjoying our getaway immediately. Our butler, Christopher, truly elevated our stay. He anticipated and took care of all our needs from beginning to end, including arranging our transportation. We also had the privilege of meeting one of the managers, Lenny Chavez. Mr. Chavez's extensive experience in the hospitality industry clearly impacts his staff, resulting in a highly dedicated, committed team. It is evident that Mr. Chavez is deeply committed to giving every guest an exceptional experience; we noticed him in every corner of the hotel, making sure everything ran above and beyond expectations. He is truly bringing hospitality to the next level. This exceptional service extended to the pool area as well, where the staff was incredibly helpful, especially Facundo and Deiby. The food throughout our stay was extraordinary. The ultimate highlight was a beautifully arranged private dinner on the beach through Waves restaurant, where the culinary team put together a fantastic menu for us to enjoy amidst impeccable service. I was also thoroughly impressed by the cleanliness of the entire resort and loved that our room received turn-down service twice daily. We had a fantastic time and will definitely be returning in the near future!”
Not worth the money
2/10
isaacwY916BX · Family · 2026-08-22
“This is by far the most money I have ever paid for what I would call a subpar travel experience at best. For full disclosure, I would be very unlikely to choose one of these all-inclusive resorts to begin with, but you don’t have a lot of choices when a family member is getting married. Four of us adults in a normal-sized room came out to $1,214.36 per night. You would think that one would be living the life of luxury for more than $1,000 per night, but that was certainly not the case at this Hyatt. There was only one main king-size bed, and then we had another uncomfortable fold-out futon queen on the floor. In addition to the room being nothing special, the shower broke and leaked water all over the floor. After we called the front desk, they incorrectly thought we had a bug infestation and were about to spray pesticides before we stopped them. Now you might say, well, the $1,214.36 per night includes food and drink which is correct, but guess what!? This was a wedding! How many weddings have you been to where you must pay for your own food and drink!? On top of that the drinks were average and the food wasn’t great most of time. The Asian fusion place was terrible including a long wait at 9PM and fake seafood (even though we were right next to an ocean). Yes, I would sadly choose P.F. Chang's any day over ever going to that place again. The lunch by the pool was also cheap — basically equivalent to hamburgers and hot dogs you can buy at the dollar store. The front desk was also unhelpful. Besides the broken shower misunderstanding, we spent over an hour talking with multiple people about booking transportation back to the airport. The only positives about this place were the bartender in the VIP area and the local fruit in the breakfast place. Everything else was mediocre at best and nowhere near the cost. Keep in mind that this hotel is in the Dominican Republic; there are many cheap/nice places to stay including other all-inclusive resorts. I can only hope that I never get invited to a wedding I must attend at this resort ever again.”
Wonderful Experience!
10/10
Curious55428630295 · Family · 2026-08-21
“Everything was perfect as always. I’ve been coming to this resort for the 8th time, and every visit has been a great experience. The resort is beautiful, the service is excellent, and the staff always makes us feel welcome. I especially want to recognize Yeidy at the batting cages. He provided excellent service, dedicated his time to us, and was very nice and helpful throughout our experience. He really went above and beyond and made our time at the batting cages even better. Thank you to the entire staff for another amazing stay. I’ll definitely be coming back again!”
Love this hotel
10/10
727katarinan · Family · 2026-08-21
“We stayed at this hotel 3 times. It’s a absolutely amazing hotel and we love it and highly recommend it. Food is delicious, rooms are clean, people are so nice.”
Best bartenders!
10/10
brianpT9100RZ · Couples · 2026-08-21
“Ozuna, Yenny, and Mariany at the Twisted Timbers were amazing! They made great drinks but were super warm, kind, and friendly.”
5 stars for a family vacation
10/10
LuckyJ6810 · Family · 2026-08-20
“Alright, here goes your honest review fresh off a return of our family trip with 18 of us coming in from NY/LA. We were a group of all ages ranging from 2 to 87, with everything in between and I gotta say, Hyatt Ziva delivered the goods for a really solid all-inclusive Dominican resort (and this is coming from someone who's been to so many all inclusives in the country over the years you'd think I was a travel agent). Alas, I'm not and so here's my all-around objective and comprehensive take. The Service: This is what makes this place shine. The service is excellent. Anytime you pass a member of the staff, they basically bow to you as a sign of respect as if you're the King of Zamunda (Coming to America reference). Really a first class and kind staff. The Food: Solid for an all-inclusive (as long as your expectations are in check with what that means for a Dominican all-inclusive). Pasta station at the Mercado buffett is always a hit with the kids (as are the morning crepes and omelettes), they have a hibachi restaurant (Tempest) that does its best rendition of Benihana, the Italian restaurant (Noodles & Thread) is no Carbone but was a crowd-pleaser overall, their outdoor seafood restaurant (Navigator) was good but I'd say the biggest winner was the fresh brickoven pizzas for lunch poolside (Prontoz). The food was good but again what made these places shine was the service. And here's the best hack/benefit for those willing to ditch the kids. The restaurants at Hyatt Zilara are just as open and accessible to Ziva guests and I hear (since I wasn't one to ditch the kids to experience them first-hand!) they were excellent and even a notch above (including Waves their steakhouse - and this was coming from people in our fam who, let's just say, are "particular" about their food) The Waterpark: Great for all-ages. They've got a nice lazy river circling it, they've got 4 "JV" slides for younger kids that my thrill-seeking 2 & 5-year old boys would zip down, and then 4 "varsity" slides that have you questioning your decision to go down them (and then feel great that you did)! I appreciated they had stations of water bottles there to grab and go and food trucks there too. The Kids Club: Solid, kids enjoyed it and wanted to go. I appreciated that they'd do stuff (scavenger hunt on the beach) and also do indoor activities there. They met and befriended other kids there too. It's not big but kids enjoyed it. The Beach: Large beach area, plenty of chairs (no fighting other guests for chairs), kids can play in the sand. Very accessible, just steps from the pool. The Pool: Large pool area, with activities going on in and around the pool (like aerobics or a ping-pong tournament I easily would've won had I gotten there on time). The Shows: Every night there was something at 9:15pm giving us a little entertainment, from a Queen show and Michael Jackson to a fire show. Good enough to hold the attention of my 2-year old son and 87-year old dad, so as long as expectations are in check that this isn't a grand Las Vegas performance you're paying big money to see, enjoy that there's something for everyone to check out after dinner together. Cleaning Crew: Super reliable, which alone puts this resort ahead of its local competitors. So yeah, really great time, resort, and service especially. Access to Zilara gives you double the restaurants. I appreciated its size (not too massive, so everything was close), nice morning smoothie/protein shake station, and top tier first-class gym too. 5-stars!!!”
Exquisite From Start to Finish
10/10
nerdym2024 · Family · 2026-08-14
“The Hyatt Ziva was exquisite! There was a ton of activities and entertainment for the whole family. I have a lot of food restrictions, and the staff made sure I was taken care of every step of the way, especially the chef at The Blind Butcher. José at La Mareas is amazing! This was by far my favorite vacation, and I will definitely be back. Everyone at the resort is absolutely amazing. Highly recommend!!!”
Great all inclusive
10/10
13danielah · Family · 2026-08-14
“Amazing all inclusive for my family. Plenty of food options that were delicious, plenty of activities for everyone, and great staff!”
The Hyatt Ziva is worthy of the top spot
10/10
billyjoebob123 · Family · 2026-08-14
“Fantastic resort that's deserving of the top spot in Cap Cana (and Punta Cana). Every single employee....from the housekeepers, to the baristas, to the bartenders couldn't have been more pleasant. Everyone seemed to truly enjoy their job. The food, contrary to some reviews, was fantastic. The restaurants (especially El Mercado and Tempest Table) were awesome. The buffet changed a lot of the entrees daily, and had different types of cuisine. They have a steak/meat area, and a seafood area, and each served fantastic cuts. We did the club level, which I'm not sure was worth the extra money. Check in for us was seamless, but I don't think it was too bad if you weren't checking in through the club. We had a separate lounge and bar area, and the bar served all top shelf liquors, but we rarely went there, instead opting for the bars throughout the resort. The only way that the club could be a good pick is during peak seasons, when the pool gets crowded. We had our own pool area, which was mostly empty, and had great drink and food service. The Ziva was definitely more geared toward families and little kids. They had a lot of activities throughout the day, and every night showed a movie with popcorn, cotton candy, etc. We were traveling with a 17 year old, so we couldn't stay on the Zilara side. There isn't really any activities for older teens or adults, so if your kids are older or if it's an adult only trip, definitely go for the Zilara side. Overall, the Ziva is worth 5-stars, and the money you spend. I know people get nervous visiting the Dominican Republic, but Cap Cana is a totally locked down area. We had to pass through 3 checkpoints to get to the hotel, so if safety is a concern for your trip, you don't have to worry about it here.”
Fantastic staff & service!
10/10
377kristinl · Family · 2026-08-13
“We enjoyed our stay so much thanks to the wonderful staff- particularly Riebel and Eugene who were so friendly and fun! The service was phenomenal. The resort was very clean and safe. We spent all of our time at the pool because of the large amount of seaweed that was in the ocean, but otherwise it was perfection! We enjoyed all of the restaurants and the elaborate grill lunches at the pool. All around it was a fantastic vacation! Highly recommend!”

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Hyatt Ziva Cap Cana

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La mejor experiencia

Guest review

The hotel is amazing—spacious, well-maintained, and comfortable, with a calm and luxurious atmosphere. The staff is fr

Yeidy is the best at the batting cage

Wonderful time

Amazing

Unforgettable stay at Hyatt Ziva Cap Cana—incredible food, entertainment, and staff!

Check Out Hyatt Ziva for Families with Food Allergies and Ask for Sebastian!

Chael and Wilson

Best place to stay at Cap Cana!!!

An Absolute Paradise - Flawless Service from Start to Finish

Not worth the money

Wonderful Experience!

Love this hotel

Best bartenders!

5 stars for a family vacation

Exquisite From Start to Finish

Great all inclusive

The Hyatt Ziva is worthy of the top spot

Fantastic staff & service!

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