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Santo Domingo

Kimpton Las Mercedes by IHG

Santo Domingo

9.4 Wonderful84 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

Experience the exquisite charm of Kimpton Las Mercedes by IHG, nestled in the heart of Santo Domingo's historic Zona Colonial.

  • Relaxation and Wellness

    Pamper yourself at our luxurious spa, offering rejuvenating massages that will leave you feeling refreshed. Dive into our outdoor pool or maintain your fitness regime at our 24-hour fitness center, designed for your leisure and wellness.

  • Culinary Delight

    Savor delectable dishes at ZOLA, one of our three exquisite restaurants, or enjoy in-room dining with our 24-hour room service. Unwind at our chic bars and lounges with a refreshing beverage in hand.

  • Convenience and Comfort

    Stay connected with complimentary Wi-Fi, and indulge in the comfort of our 130 elegantly appointed air-conditioned rooms with plasma televisions and private bathrooms. Enjoy hassle-free travel with our roundtrip airport shuttle service and free valet parking.

Book your unforgettable stay today!

HAPPI HIGHLIGHTS

  • Excellent service

  • Beautiful location

  • Clean and modern rooms

At the hotel

Popular amenities

53 listed
  • 24-hour fitness facilities
  • 24-hour front desk
  • Accessible airport shuttle
  • Accessible shuttle
  • Airport transportation - pickup (surcharge)
  • All property's electricity comes from renewable sources
  • At least 80% of all lighting comes from LEDs
  • Ballroom
  • Banquet hall
  • Bicycle rentals nearby
View all amenities

Pools & wellness

  • Full-service spa
  • Wheelchair-accessible pool

Dining & drinks

  • Breakfast available (surcharge)
  • Comprehensive food waste policy
  • Couples/private dining
  • Food and water bowls
  • Locally-sourced food on site (80% or more)
  • Reusable tableware only
  • Snack bar/deli
  • Vegetarian breakfast available
  • Wheelchair-accessible on-site restaurant

Fitness & outdoors

  • Comprehensive recycling policy
  • Garden
  • Grey water recycling system
  • Outdoor furniture
  • Wheelchair-accessible fitness center

Safety & cleanliness

  • Smoke-free property

Getting around & access

  • Covered parking
  • Elevator
  • Free valet parking
  • No accessible airport shuttle
  • No accessible shuttle
  • Wheelchair accessible
  • Wheelchair-accessible public washroom

Guest services

  • Concierge service

Services & essentials

  • Double-glazing on all windows
  • Energy-saving switches
  • Free WiFi
  • Front entrance ramp
  • Hardwood flooring in public areas
  • LED light bulbs
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • No single-use plastic water bottles
  • Proposal/romance packages available
  • Renewable energy source - solar
  • Reusable cups only
  • Tile flooring in public areas
  • Vegan menu options available
  • Vegetarian menu options available
  • Water dispenser
  • Wedding services

Review in focus

84 reviews
10/ 10
Best service, food excellent, the hotel takes care about every single detail is just perfect, beautiful place, beautiful the colonial area, pool is beautiful, Excellent service from Somellier Marcos, very professional.
samuel · family · 2025-10-12

The guest experience

9.4out of 10
84 verified reviews

Loved most

  • Excellent service
  • Beautiful location
  • Clean and modern rooms
  • Great food options

Worth knowing — Loud music at night · Intrusive questions from staff

How guests scored the stay

  • Service9.9

    Staff is warm, friendly, and attentive, providing excellent service overall.

  • Overall Experience9.8

    Most guests had a wonderful stay, with minor issues at times.

  • Location9.4

    Hotel is in a beautiful, walkable area with a colonial charm.

  • Cleanliness9.4

    Rooms were very clean and modern, contributing to a pleasant environment.

  • Food and Beverage9.4

    Dining options and breakfast received positive remarks.

  • Room Quality9.4

    Rooms are described as spectacular with a modern touch.

  • Amenities8.9

    Nice pool area and dining options were appreciated.

  • Value for Money8.9

    Service and facilities justify the cost effectively.

Live guest feedback

Guest reviews

Mixed experiences

90% of 20 recent stays rated 8+

9.484 reviews

  • Guest review

    10/10

    samuel · family · 2025-10-12

    “Best service, food excellent, the hotel takes care about every single detail is just perfect, beautiful place, beautiful the colonial area, pool is beautiful, Excellent service from Somellier Marcos, very professional. ”

  • Guest review

    10/10

    Diana · 2025-10-02

    “Excellent and relaxing hotel thank you!”

  • Guest review

    10/10

    Rafael · 2025-09-25

    “The property is gorgeous. Service is outstanding: Staff is warm and friendly and will go out of their way to make you feel comfortable. I was here for a business trip (business hotels in the business sector of town are boring); The staff quickly noticed, made a meeting room available, and pointed to where I could get coffee, etc. The hotel is in the middle of the "old (colonial) part of town" which is undergoing an "upgrade," and becoming the "cool" part of town. (at night the property is very quiet - no street noise). It's a walkable, touristy area at night, full of restaurants and bars, but I also learned from my business relationships that a number of wealthy locals are buying properties close by and making homes, modernizing old colonial structures. ”

  • Guest review

    10/10

    Yahaira · partner · 2025-09-19

    “beautiful place!”

  • Guest review

    10/10

    Catherine · family · 2025-09-06

    “My stay at the Kimpton was wonderful. The staff was friendly and very helpful. The property is really beautiful and located in a perfect area. I really enjoyed the dining options and pool area. My room was spectacular although the view from the balcony wasn’t great. I would definitely recommend this hotel. ”

  • Guest review

    10/10

    Andrea · 2025-09-04

    “The only issue was the loud music at night and early in the morning. Our room was on the third floor near the pool. Next time, I'll request a quieter area of the hotel. Additionally, if there is a wedding, be prepared for strong bass vibrations, as there are no quiet hours.”

  • Guest review

    10/10

    Margaret · partner · 2025-08-31

    “The property is absolutely gorgeous, you feel like you’re apart of nature when you’re in the lobby. The rooms were very clean and modern. The staff is extremely attentive. ”

  • Guest review

    10/10

    Cristian · 2025-08-27

    “Todo hermoso , limpio , seguro , totalmente 1-A ”

  • Guest review

    10/10

    Michelle · family · 2025-08-27

    “Unos de los mejores servicio al cliente , El personal muy amable y simpáticos ”

  • Guest review

    10/10

    Jose · partner · 2025-08-24

    “Amazing property, beautiful experience. Highly recommend ”

  • Guest review

    10/10

    Alex · family · 2025-08-18

    “Nothing! Everything was excellent!”

  • Guest review

    10/10

    Johnny · 2025-08-09

    “The place is just amazing, the service is fantastic! Staff are great, rooms are fantastic. ”

  • Guest review

    10/10

    Agustin · 2025-08-07

    “nothing around ”

  • Guest review

    2/10

    Adriana · family · 2025-08-06

    “The hotel is beautiful, the rooms are clean and modern, and most of the staff were warm and attentive. Unfortunately, my experience took a turn on the final morning during breakfast. My mother and I were approached by not one but two managers who asked a series of intrusive personal questions — including where we’re from, what we do for work, why we’re visiting, and when we’re leaving. One even asked for our room number. Meanwhile, we noticed other guests around us were simply told to “enjoy their meal” with no such interrogation. As a Dominican-Bermudian woman celebrating obtaining my Dominican citizenship and first property purchase, this treatment felt deeply discriminatory and out of place in a luxury setting. I left feeling uncomfortable and unwelcome — a stark contrast to how we felt during the rest of our stay. This experience sadly overshadowed what could have been a glowing recommendation. I hope the hotel takes steps to ensure all guests are treated with equal respect and dignity.”

  • Guest review

    10/10

    Adieurys · partner · 2025-08-01

    “Excellent service, nice space. The breakfast was great as well! ”

  • Guest review

    10/10

    Brenda · 2025-07-27

    “What a beautiful place in the heart of the colonial area. The staff is super friendly and welcome you with joy The rooms are very nice, clean and modern with a touch of nature everywhere I love this place ”

  • Guest review

    2/10

    Melissa · 2025-07-25

    “We were extremely disappointed with our stay at Kimpton Las Mercedes. The hotel is advertised as luxury, but the surrounding area felt unsafe and nothing like the photos, more like a rundown neighborhood. Our room was much smaller than described and located right across from the elevator, making it very noisy with no privacy. The view from both the room and pool area was of deteriorated buildings, not the city view shown online. Customer service was also not up to par. We checked out after one night even though we had planned to stay longer. This property is misleading and not worth the price.”

  • Guest review

    8/10

    Sandra · family · 2025-07-22

    “Very nice hotel and friendly staff. Sometimes it was a little bit loud in the room. ”

  • Guest review

    10/10

    Taylor · family · 2025-07-21

    “amazing place”

  • Guest review

    10/10

    Rancel · partner · 2025-07-18

    “Awesome Experience! We loved everything. If you are looking for a Luxury experience, this is the right place to go. ”

View all guest reviews

Hotel info and reviews come from third-party sources.