HAPPI EXPERIENCE
The stay, in detail
Luxurious Accommodation
Experience luxury at its finest at Intercontinental Cairo Citystars. Our spacious rooms are elegantly furnished and equipped with top-notch amenities, including LCD TVs with over 150 satellite channels. For a truly indulgent stay, inquire about our allergy-free room options.
World-Class Dining
Satisfy your culinary cravings at our 10 diverse restaurants, offering everything from Japanese and Lebanese cuisine to traditional Italian and authentic Egyptian dishes. Unwind with a signature cocktail at Bellini Cocktail Lounge or The Lounge, both boasting stunning views of the pool.
Wellness and Leisure
Rejuvenate your mind and body at Lifestyles Health Club and Spa, featuring a hydro pool, massage treatments, sauna, and steam bath. Stay active with daily aerobics classes at the gym, or simply lounge by our large outdoor swimming pool.
Book your stay now at Intercontinental Cairo Citystars for a truly unforgettable experience.
HAPPI HIGHLIGHTS
Exceptional service
Convenient location
Clean and spacious rooms
At the hotel
Popular amenities
- 24-hour front desk
- 24-hour security
- Access to health care professionals
- Air conditioning
- Allergy-free room
- ATM/cash machine on site
- Babysitting/child services
- Bar
- Barber/beauty shop
- Beauty Services
View all amenities
Pools & wellness
- Fitness/spa locker rooms
- Hot tub/Jacuzzi
- Manicure
- Massage services
- Outdoor pool
- Pedicure
- Pool bar
- Sauna
- Spa/wellness center
- Spa/wellness center services
- Steam room
- Swimming pool
Dining & drinks
- Breakfast in the room
- Breakfast takeaway containers
- Coffee Shop on site
- Delivered food - securely covered
- Food delivered to guest room
- Fruits
- Kid meals
- Physical distancing in dining areas
- Restaurant
- Sanitized tableware & silverware
- Snack bar
- Special diet menus - on request
- Wine/champagne
Fitness & outdoors
- Fitness center
- Fitness classes
- Fitness facilities
- Garden
- Outdoor furniture
- Personal trainer
- Sun loungers or beach chairs
- Sun terrace
- Terrace
Rooms & comfort
- CCTV in common areas
- CCTV outside property
- Emergency cord in bathroom
- Heating
- Non-smoking rooms
- Shared lounge/TV area
Safety & cleanliness
- Cleaning standards that are effective against Coronavirus
- Contactless check-in/check-out
- Dry cleaning
- Fire extinguishers
- First aid kit available
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Hand sanitizer in guest room and key areas
- Physical distancing rules followed
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Screens / Barriers between staff and guests for safety
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
Getting around & access
- Facilities for disabled guests
- Lift / Elevator
- Parking
- Private parking
- Shuttle service
- Shuttle service (additional charge)
- Valet parking
- Wheelchair accessible
Guest services
- Concierge service
- Currency exchange
- Express check-in/check-out
- Fax/photocopying
- Invoice provided
- Ironing service
- Laundry
- Laundry washed per local authority guidelines
- Lockers
- Luggage storage
- Meeting/banquet facilities
- Tour desk
Services & essentials
- Billiards
- Business center
- Car hire
- Cashless payment available
- Casino
- Daily housekeeping
- Designated smoking area
- Evening entertainment
- Face masks for guests available
- Family rooms
- Free WiFi
- Hammam
- Key access
- Key card access
- Live music/performance
- Minimarket on site
- Nightclub/DJ
- Room service
- Shallow end
- Sun umbrellas
- Themed dinner nights
- Thermometers for guests provided by property
- Toilet with grab rails
- WiFi available
Review in focus
3,038 reviews
1/ 10
I stayed at the hotel from October 15th to October 23rd, and honestly, my experience was quite disappointing. There was a constant lack of peace, quiet, and comfort due to ongoing maintenance work. The workers were making excessive noise, making it extremely difficult to relax and enjoy my stay. When I contacted the reception to complain, I was simply told that the maintenance work was carried out from 11:00 AM to 5:00 PM. That means guests have to endure seven hours of noise and disturbance, with little to no consideration for their comfort and well-being. What made the situation even more frustrating was that no one even considered offering me another room to avoid the noise. Honestly, I felt that there was a complete lack of customer care, hospitality, and genuine concern for the guests' experience. A hotel should be a place where guests can relax and feel comfortable, not a place where they have to put up with hours of disruptive noise. Unfortunately, the way this situation was handled showed very little consideration or appreciation for the customer.