Indulge in local cuisine at Le Capucin restaurant or grab a drink at the bar/lounge.
Convenient Amenities
Enjoy complimentary wireless internet access, concierge services, and room service.
Ideal Location
Located centrally, with top attractions like Old Port of Marseille and La Criee National Theater just a short walk away.
To experience luxury and convenience in Marseille, book your stay at Hôtel Mercure Marseille Canebière Vieux-Port now!
✦HAPPI HIGHLIGHTS
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Friendly staff
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Good location
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Clean facility
At the hotel
Popular amenities
48 listed
24-hour front desk
At least 80% of all lighting comes from LEDs
Banquet hall
Bicycle rentals nearby
Biodegradable/compostable stirrers
Braille or raised signage
Breakfast available (surcharge)
Bulk dispenser for toiletries
Change of bed sheets (on request)
Change of towels (on request)
View all amenities
Dining & drinks
Comprehensive food waste policy
Locally-sourced food on site (80% or more)
Organic food
Reusable tableware only
Vegetarian breakfast available
Fitness & outdoors
Comprehensive recycling policy
Recycling
Safety & cleanliness
Eco-friendly cleaning products provided
Smoke-free property
Getting around & access
Elevator
Wheelchair accessible
Guest services
Concierge service
Locally-owned & organized tours & activities
Safe-deposit box at front desk
Services & essentials
Conference center
Double-glazing on all windows
Eco-friendly toiletries
Energy-saving switches
Free WiFi
Free wired internet
Guest education on local ecosystems and culture
Housekeeping on request
Kayaking nearby
LED light bulbs
No single-use plastic soda bottles
No single-use plastic stirrers
No single-use plastic straws
No single-use plastic water bottles
Parasailing nearby
Reusable cups only
Showcase for local artists
Stair-free path to entrance
Vegan menu options available
Vegetarian menu options available
Water dispenser
Water skiing nearby
Water-efficient showers only
Well-lit path to entrance
Review in focus
129 reviews
8/ 10
Pros: Big room with windows in main area and bathroom | Comfortable bed | Power sockets were in the right places | Free coffee | Right at metro stop (though no lift access)
Cons: Area around hotel didn't feel quite as safe - though card access is required to get into the building and security was there | No USB power sockets| No moisturiser | Only one toilet for men and one for women
Andrew · 2025-10-07
The guest experience
8.6out of 10 129 verified reviews
Loved most
Friendly staff
Good location
Clean facility
Worth knowing — High deposit issues · Small room size · Bad smell in room
How guests scored the stay
Service9.3
Staff were noted as friendly and service was described as courteous and prompt.
Location9.3
Situated in a convenient area close to the train station and major attractions.
Amenities8.8
Good amenity offerings including dog-friendly breakfast areas.
Food and Beverage8.8
Breakfast is standard and well-reviewed.
Overall Experience8.8
Overall stay was good but dampened by deposit issues.
Value for Money8.3
Value is acceptable but impacted by the experience with deposit issues.
Cleanliness7.8
There were complaints about a bad smell in the room.
Room Quality7.3
Some rooms described as small, making it hard to fit luggage.
Live guest feedback
Guest reviews
Mixed experiences
75% of 20 recent stays rated 8+
8.6129 reviews
Guest review
8/10
Andrew · 2025-10-07
“Pros: Big room with windows in main area and bathroom | Comfortable bed | Power sockets were in the right places | Free coffee | Right at metro stop (though no lift access)
Cons: Area around hotel didn't feel quite as safe - though card access is required to get into the building and security was there | No USB power sockets| No moisturiser | Only one toilet for men and one for women ”
Guest review
8/10
Erika · 2025-10-02
“Ja”
Took €500 for room deposit and haven't refunded
2/10
Jeremiah · 2025-09-28
“I hate to give this hotel a 1 star but unfortunately our experience with them after check out has led to this. We arrived on 15 Aug at 11:30pm and were hit with a €500 deposit, after looking back at the booking we realised we missed the T&C about being charged a deposit when we arrived, and being there for 7 days, this is why ours was so high, we had to suck it up and accept we'd made a mistake.
Regardless, I have never ever experienced a hotel just taking the money from you rather than just having a card on file in case any money needs to be deducted. We are a couple in our mid 20s and without family members being able to send us the €500 we would have been without any spending money for the remainder of our trip.
When we checked out, we did the refund process to get the €500 back, as of course, we left the room in the condition we found it. It has now been almost 6 weeks (checked out on 22 Augut, currently writing this on 28 Sept) and we have not received the money from the hotel.
We have called the hotel and they claim it's their French bank, who "sometimes takes up to a month to return money to international accounts", but they're more than happy to immediately take money from you with no month waiting time. It seems completely unfeasible that an international chain of hotels cannot handle payments to international bank accounts, and it's really not good enough.
We are now in debt to the family members who gave us the €500 and just want it back, please!!”
Guest review
6/10
Sabereh · 2025-09-21
“Accessibility great
But the whole city in that area is a bit d”
Fine hotel with central location
10/10
Björkstrand · 2025-09-19
“This is a fine hotel in the Vieux Port area, only a few hundred metres from the actual port. Dog friendly, dogs allowed in the breakfast area. Good standard breakfast. If you come by car I recommend not to try to drive to the hotel entrance but to the closest parking garage which is only like 200 metres walking distance away.”
Guest review
10/10
cindy astra · friends · 2025-09-13
“i have no complain at at during my stay ☺️ the staff are so friendly, the room was clean. ”
Guest review
10/10
Jo-Ann · partner · 2025-08-31
“Hotel was in a convenient area for us. Close to the train station, and areas we had in mind for visiting. Refreshing water was in a jug at reception for when you arrived. Would stay again ”
Guest review
8/10
Christopher · 2025-08-12
“Nice staff. ”
Guest review
10/10
Ariane · family · 2025-08-08
“Situé sur la rue la plus emblématique de Marseille, devant un arrêt de tramway et à quelques minutes de marche du Vieux-Port. À un jet de pierre d’un marché animé. Les options pour manger autour ne manquent pas! Service courtois et prompt, le petit-déjeuner de l’hôtel (style buffet, en surplus) était délicieux. Je recommande à 100%!”
Guest review
10/10
Patrizia · 2025-08-03
“Lovely hotel, near everything and clean”
Guest review
10/10
Mohamed · 2025-07-15
“Good location
Reasonable breakfast
Nice staff
Somehow noisy streets
There was a bad smell each time I step into the room. Needs to find a solution ”
Guest review
8/10
Chenbo · friends · 2025-07-08
“the hotel is very nice, very good location, staffs are super friendly.
but my room is quite small, hard to fit in two with luggages. ”
Guest review
10/10
caroline · friends · 2025-07-08
“Très bien situé.”
Guest review
6/10
Wan Heng · family · 2025-06-29
“Hotel is clean and nice. Located in the center of city, which is convenient but also dirty, highly congested and mixed crowds. ”
Guest review
10/10
Nicole · partner · 2025-06-22
“Auf Grund einer Reifenpanne sind wir sehr spät im Hotel angekommen (21:15). Ein freundlicher, junger Herr am Empfang hat uns sehr nett begrüßt.
Wir hatten noch Hunger und wollten noch eine Kleinigkeit Essen. U.a. empfahl er das Hotel-Restaurant. Es war wirklich eine sehr gute Empfehlung. Das Essen war sehr lecker und die Servicekraft war ebenfalls sehr freundlich und sympathisch..
Unser Zeitplan hatte nur eine Nacht vorgesehen, wir würden in diesem Hotel jedoch immer wieder übernachten!!
”
Guest review
10/10
Jeremie · 2025-06-16
“mon séjour était parfait, merci”
Guest review
6/10
Mehdi · 2025-06-09
“In my opinion this wasn't a 4 star hotel, but rather 3 or 3.5 at most, everything was very average. The entrance and lobby wasn't so welcoming, the room had only one small wardrobe, no shoe rack, TV was from like 10 years ago, the bathroom was clean but only one shampoo for both hair and body?! Breakfast was very disappointing, the 4 star hotels I've been to had proper buffets with a variety of omlettes, here they only had average scrambled eggs.”
Guest review
2/10
Mingfang · partner · 2025-06-01
“hotel very dirty front desk service so bad.”
Guest review
10/10
XXXX · partner · 2025-05-31
“Excellent location 8 minute walk from Marseille St Charles station arriving from Lyon, also 8 minutes to the old harbour Vieux Port busiest place with all the sights and restaurants around. Tram stop just in front on the line to Palais Longchamp. Whereas you can take the airport shuttle from St Charles, taxi cost us €90!
Good clean comfortable room with minibar and electric kettle but no bottled water provided. Friendly courteous and helpful staff, Julia and others. Didn’t manage on our last day to get a late lunch just after 2 as their restaurant Capucin also open to the street had closed. Will stay again.”
Guest review
10/10
David Johan · 2025-05-27
“Veldig fint hotel, vi var på firmatur med 22personer og hadde det fantastisk ”
