Relax at the full-service spa where massages, body treatments, and facials await to pamper you.
Recreational Paradise
Enjoy an attached winery, steam room, and a seasonal outdoor pool for ultimate relaxation and leisure activities.
Fine Dining and Amenities
Experience French cuisine at La Barbacane 1 étoile, enjoy 24-hour room service, and unwind at the bar/lounge. Plus, benefit from complimentary Wi-Fi, concierge services, and babysitting.
Immerse yourself in luxury at Hotel de la Cite Carcassonne - MGallery Collection, steps away from historic attractions. Book now for an unforgettable experience!
✦HAPPI HIGHLIGHTS
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Beautiful location
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Friendly staff
At the hotel
Popular amenities
71 listed
24-hour front desk
At least 80% of all lighting comes from LEDs
ATM/banking
Banquet hall
Biodegradable/compostable stirrers
Boat tours nearby
Breakfast available (surcharge)
Change of bed sheets (on request)
Change of towels (on request)
Concierge service
View all amenities
Pools & wellness
Full-service spa
Outdoor pool - seasonal
Pool sun loungers
Pool umbrellas
Steam room
Swimming pool
Dining & drinks
Food and water bowls
Reusable tableware only
Snack bar/deli
Vegetarian breakfast available
Wheelchair-accessible on-site restaurant
Winery attached
Fitness & outdoors
Garden
Golfing nearby
Hiking/biking trails nearby
Recycling
Terrace
Vegetable garden
Rooms & comfort
Turkish bath/Hammam
Safety & cleanliness
Eco-friendly cleaning products provided
Multilingual staff
Getting around & access
Elevator
Parking (limited spaces)
Wheelchair accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Guest services
Locally-owned & organized tours & activities
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Conference center
Designated smoking area
Eco-friendly toiletries
Electric car charging station
Energy-saving switches
Free WiFi
Gift shops or newsstand
Guest education on local ecosystems and culture
Housekeeping on request
Kayaking nearby
LED light bulbs
Library
Mountain biking nearby
No single-use plastic soda bottles
No single-use plastic stirrers
No single-use plastic straws
No single-use plastic water bottles
Porter/bellhop
Rafting nearby
Reusable cups only
Scooter/moped rentals nearby
Shopping on site
Showcase for local artists
Snorkeling nearby
Stair-free path to entrance
Vegan menu options available
Vegetarian menu options available
Water dispenser
Water-efficient showers only
Wedding services
Review in focus
133 reviews
10/ 10
Absolutely beautiful hotel inside the city. Great bar, beautiful decor, great staff, big room.
William · 2025-09-25
The guest experience
Loved most
Beautiful location
Friendly staff
Worth knowing — Cleanliness issues · Service delays
How guests scored the stay
Service10.0
Various mentions of friendly and accommodating staff, though with some delays experienced.
Location10.0
Frequent praise for the hotel's location within the old city and close to attractions.
Overall Experience10.0
Overall enjoyable stay as highlighted in multiple positive reviews.
Room Quality9.4
Mention of large, comfortable rooms with some reservations about the need for updates.
Food and Beverage9.4
Restaurant received positive feedback, although breakfast was deemed too expensive for the quality.
Amenities8.9
Pools and gardens praised, but some complaints about the bar service and breakfast availability.
Value for Money8.9
Some guests felt it was overpriced, especially concerning room cleanliness and service delays.
Cleanliness8.4
Specific mentions of cleanliness issues such as empty soap dispenser and tissue from previous guests.
Live guest feedback
Guest reviews
Consistent
90% of 20 recent stays rated 8+
Guest review
10/10
William · 2025-09-25
“Absolutely beautiful hotel inside the city. Great bar, beautiful decor, great staff, big room.”
Guest review
10/10
Steven · friends · 2025-09-17
“Great customer service”
Guest review
10/10
Robert · partner · 2025-09-05
“Expedia promises VIP Access perks but we never receive them. ”
Guest review
8/10
Stephanie · family · 2025-09-01
“We had a nice stay in this hotel, the location is perfect in the old city. However, the rooms and hotel are a bit dated and need renovations.”
Gorgeous little pool in the old town.
8/10
Robert · 2025-08-30
“What a gem. All the history, amazing location and a gorgeous little pool while staying in the old town, was a truly unique experience. Make sure you check out the display in the lounge of all the previous guests, including Churchill and Buster Keaton. ”
Guest review
10/10
Asif · partner · 2025-08-25
“This is a phenomenal hotel and everything about it is five star. The staff go out of the way to make sure you have everything you need and nothing is too much for them. We ate at the Michelin starred restaurant and had the tasting menu which was fantastic. The staff went out of their way to make sure we were comfortable the next day and had a great experience. Highly recommend.”
Guest review
10/10
Michael · 2025-08-24
“.”
Guest review
10/10
Joanne · 2025-08-22
“What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful.
Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang!
The food in La Barbacane was delicious.
Excellent location, great as a base to explore Carcassonne on foot.”
Guest review
10/10
Trudy · partner · 2025-08-12
“A beautiful hotel inside the walled city of Carcassonne. Wished we’d added another night. To our stay. Comfortable beds and the breakfast was excellent. ”
Expensive but would stay again.
10/10
daisy · 2025-08-08
“Lovely 4 nights. The room could have used a deep clean, the phone did not work properly in the room. We requested fresh towels as our room had not been cleaned and waited over an hour for them! I think the food/breakfast is too expensive for what you get. Due to these reasons I feel it is a bit overpriced. The pool area was lovely. The surroundings are fabulous and central location is perfect! ”
Magical place
10/10
Kathryn · 2025-08-08
“If you are planning to stay in Carcassonne, this hotel is a high recommend! It’s so magical to stay inside the city walls. ”
Guest review
6/10
Sara · partner · 2025-07-24
“Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room. ”
Incredible
10/10
Verified traveler · 2025-07-14
“The most beautiful and unique hotel I’ve stayed in. Absolutely fabulous stay.”
Good stay, and the space needs a major upgrad
6/10
Verified traveler · 2025-07-12
“The hotel is located in a special site in Carcassone, both as the UNESCO landmark and for the church it sits next to.
However, the super antiquated beds (mine sank in the middle), the antiquated (and in some cases broken) furniture, barely working AC, and mold and dirt in the cracks of the shower and around the AC unit make it not comparable with its pricing.
This is my second stay. The first was with a group for which we had a discount. And, I wouldn’t stay again until upgrades have been completed. ”
Beautiful hotel on the walls of the city
10/10
Duane · 2025-07-06
“Loved our stay at this hotel! It was a former bishops palace right next to the cathedral and right by the rampart walls. Absolutely beautiful location. We had a room in the building across the way. Large room with view of the church. Very quiet though! Super comfortable bed. We had dinner there on the terrace and it was so good with a great view! Only issue was that our shower wouldn’t drain. Other than that it was perfect! ”
Guest review
10/10
Natalie · partner · 2025-07-05
“Amazing stay!”
Guest review
10/10
Melanie · partner · 2025-07-02
“This beautiful Bastide is worth a visit and as it’s also small, staying at the L’Hotel de Cité was an oasis all in itself. I would go back just to stay at the hotel. The staff is incredibly friendly and helpful. Someone quickly appeared when we parked as it was unusually hot to pick us up and whisk us to the hotel without us even requesting it. I can’t tell you how grateful I am to this person as we had our small frenchie with us and they do not do well in the heat. The hotel is absolutely gorgeous with wonderful gardens and lounge areas. The spa looked nice (will need to book that next time too) and the onsite restaurant was a nice added perk although you can walk the entire village quite easily with many options for food. The boulangerie right next door has the best ever chocolatines (also worth going back for). I would highly recommend a stay here. ”
Guest review
8/10
Alison · 2025-06-21
“This is a very nice hotel in the walled city. Views are beautiful and the food is very good. Service was nice but a bit unorganized. We had some trouble with our room so they upgraded us to a suite. This is an old property (formerly the bishops house) and needs some upgrades like carpet and paint, par for the course with these older properties.”
Guest review
10/10
Michelle · partner · 2025-06-20
“Charming "old world" hotel inside the medieval walled city. Front desk staff was extremely helpful. Enjoyed dinner at the hotel one night. Nice breakfast buffet. Loved sitting outside on the sofas with a cold glass of wine in the afternoon. ”
Guest review
10/10
Thomas · 2025-06-14
“Great service at reception, weight staff was outstanding, only negative is the shower and tower tub were awkward to use dangerous to get in and out had to be very very careful and I am relatively young and agile.”
