Indulge in massages and relaxation at the spa, along with a health club, indoor pool, and sauna.
Delightful Dining and Entertainment
Enjoy coffee at the cafe, snacks at the deli, and evening drinks at the bar/lounge. Attend the daily complimentary reception.
Convenient Amenities and Services
Benefit from complimentary Wi-Fi, concierge services, a business center, and meeting rooms.
Experience luxury at La Caserne Chanzy Hotel & Spa, Autograph Collection, steps from Notre-Dame de Reims. Book now for a memorable stay!
✦HAPPI HIGHLIGHTS
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Friendly staff
✦
Great location
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Excellent breakfast
At the hotel
Popular amenities
41 listed
24-hour front desk
Arcade/game room
Assistive listening devices in meeting rooms
Banquet hall
Biodegradable/compostable stirrers
Breakfast available (surcharge)
Change of bed sheets (on request)
Comprehensive recycling policy
Concierge service
Double-glazing on all windows
View all amenities
Pools & wellness
Full-service spa
Sauna
Steam room
Wheelchair-accessible spa
Dining & drinks
Food and water bowls
Snack bar/deli
Vegetarian breakfast available
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Fitness facilities
Garden
Outdoor furniture
Recycling
Terrace
Wheelchair-accessible fitness center
Safety & cleanliness
Health club
Smoke-free property
Visual alarms in hallways
Getting around & access
Elevator
Wheelchair accessible
Guest services
Luggage storage
Safe-deposit box at front desk
Services & essentials
Energy-saving switches
Free newspapers in lobby
Free reception
Free WiFi
Free wired internet
Housekeeping on request
No single-use plastic stirrers
Vegan menu options available
Vegetarian menu options available
Water-efficient showers only
Review in focus
127 reviews
10/ 10
Our balcony view of the Cathedrale was wonderful!
Helen · friends · 2025-10-12
The guest experience
9.0out of 10 127 verified reviews
Loved most
Friendly staff
Great location
Excellent breakfast
Worth knowing — Slow restaurant service · Limited food options at times
How guests scored the stay
Location9.4
Prime location across from the cathedral and close to shops and restaurants.
Cleanliness9.4
The room was exceptionally clean, meeting high standards for a hotel of this calibre.
Overall Experience9.4
Overall a great stay, with few notable issues.
Food and Beverage8.9
Breakfast was top quality and tasty, though limited food options were available during certain hours.
Service8.9
Staff were friendly and helpful but some service was slow, especially in the restaurant.
Room Quality8.8
Good quality room with a lovely view, though some rooms were noted as small.
Value for Money8.8
Overall, a fair value considering the offerings, though some felt certain aspects could improve.
Amenities8.4
Amenities were good but the spa was considered not worth the extra cost.
Live guest feedback
Guest reviews
Consistent
90% of 20 recent stays rated 8+
9.0127 reviews
Guest review
10/10
Helen · friends · 2025-10-12
“Our balcony view of the Cathedrale was wonderful!”
Guest review
10/10
Michael Patrick · 2025-10-12
“Adjacent to the Reims Catedral”
Guest review
10/10
Natacha Diaz · 2025-10-08
“Great stay with great location and beautiful property, big rooms and comfortable.
Love the interior design”
Guest review
8/10
Margarita · friends · 2025-09-26
“Bathrooms, i.e. showers do not.correspond to the quality of the rest of the hotel. Bathrooms are 3 stars. Rest of hotel 4-5 stars”
Guest review
8/10
Katia · partner · 2025-09-18
“Very nice hotel. Staff friendly and room is very nice. Close to shops and restaurants.
It was noisy in the morning with construction going on and also street was closed so had to walk to corner for uber. Otherwise it’s really nice. ”
Guest review
10/10
Francis · 2025-09-14
“Very good stay ”
Guest review
10/10
Enio · 2025-09-11
“I liked all!!!”
Guest review
10/10
Kersten · partner · 2025-09-06
“This is the best place to stay in Reims. The central location is key but the guest rooms, public areas and staff service are what set the hotel apart. The bed is comfortable and the room is well designed. The restaurants downstairs are excellent. ”
Fantastic Room and Light Show on Church
10/10
JOSEPH · 2025-09-04
“We booked a room looking at The Cathedral Notre Dame and saw the most amazing light show on the church that I have ever seen (its on Friday and Sat nights when dark) Do Not miss it! Location was next to great restaurants and walkable streets (head towards train station and can not miss the areas)”
Guest review
6/10
Verified traveler · 2025-08-18
“Nice stay in the heart of Reims across from cathedral. Polished yet comfortable in prime location. No parking on site & road closures made access to car not immediate. Also limited food options between lunch & dinner and no consideration for individuals with severe allergies meant we had to go hungry which is unacceptable for a hotel or this calibre. ”
Guest review
4/10
Charles · 2025-08-15
“check-in was delayed till 4 PM. We paid for a premium room with a view. At least we got the view! Room small and located by exterior building lighting. For the price this was not a good value.”
Guest review
8/10
Jenny · 2025-08-15
“The hotel was lovely and reception staff were helpful. The communication regarding parking due to local roadworks was helpful and appreciated. We felt the restaurant staff were unorganised, as we had several long waits for service. Over half an hour to get just a glass of wine on one occasion which was frustrating as we had just arrived and wanted to start to relax from our journey.
”
Guest review
10/10
Chloe · partner · 2025-08-01
“Lovely hotel, staff greeted us warmly on arrival with a cold drink and took our bags straight off us and took them to the room.
The room had a lovely view of the cathedral and was exceptionally clean, albeit a little small, but that’s due to the location.
The breakfast was top quality and tasty!
The spa was ok, but not worth the extra cost in my opinion, especially at a 5 star hotel.
Overall a great stay, in the centre of Reims! ”
Lovely hotel. Great room. Delicious breakfast
10/10
Sarah · 2025-07-30
“Lovely hotel. Great room. Delicious breakfast. Easy parking. Will definitely stay again. ”
Guest review
10/10
Juan · family · 2025-07-25
“ Charming hotel . Beautiful view to the Cathedral. Excellent staff. Magnificent restaurant. ”
Guest review
10/10
Daniel · partner · 2025-07-24
“Great staff, located in the main area, easy access to champagne houses.”
Guest review
10/10
Ramandeep · friends · 2025-07-17
“Great location and great restaurant ”
Guest review
10/10
Jenry · family · 2025-07-08
“Beautiful place, fantastic location, super clean and 5-star service!!!!”
Guest review
10/10
Natalie · family with children · 2025-06-30
“It was a great hotel. For Europe, the room size was a big plus as I was traveling with kids. The view of the Cathedral from our window was spectacular. It was overall a fantastic place!”
Guest review
8/10
Adele · 2025-06-09
“Room was small but beautiful. Clean and bright and lots of sockets exactly where you need them which is always appreciated. While I didn’t have breakfast my friends did and the staff, whilst lovely, were sparse and orders for fresh eggs etc once taken took a long time to arrive. Coffee from a machine is sale not what I would expect from a five star hotel. ”
