Hotelaholic

Cologne · North Rhine-Westphalia

Excelsior Hotel Ernst am Dom

Trankgasse 1-5 / Domplatz, Cologne, North Rhine-Westphalia, 50667

9.2 Wonderful613 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxury 5-Star Hotel with Award-Winning Cuisine

    Elegant Rooms with Free Minibar:: Enjoy spacious rooms with air conditioning, satellite TV, and marble-style bathrooms. Free minibar included!

  • Dining & drinks

    Fine Dining and Entertainment:: Indulge in Michelin-starred Asian cuisine at taku, innovative French dishes at Hanse Stube, and unwind at the Piano Bar with live music and a cigar lounge.

  • The stay, in detail

    Complimentary Gym and Saunas:: Stay active with free access to the gym and relax in the saunas daily.

Experience luxury and excellence at Excelsior Hotel Ernst am Dom. Book now for an unforgettable stay!

HAPPI HIGHLIGHTS

  • Beautiful rooms

  • Friendly and helpful staff

At the hotel

Popular amenities

98 listed
  • 24-hour front desk
  • Access to health care professionals
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
  • Babysitting/child services
  • Bar
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Massage services
  • Sauna
  • Spa/wellness center
  • Steam room

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Cooking class
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Bike tours
  • Cycling
  • Fitness center
  • Fitness facilities
  • Outdoor furniture
  • Personal trainer
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Business center
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Hammam
  • Key access
  • Live music/performance
  • Mobile app for room service
  • Movie nights
  • Non-smoking throughout
  • Packed lunches
  • Pub crawls
  • Room service
  • Temporary art galleries
  • WiFi available

Review in focus

613 reviews
7/ 10
Bar und Restaurant sind hervorragend
Michael · couple · 2026-10-11

The guest experience

9.2out of 10
613 verified reviews

Loved most

  • Beautiful rooms
  • Friendly and helpful staff

Worth knowing — Limited breakfast choice · Value for money concerns

How guests scored the stay

  • Service9.9

    Staff were described as friendly and helpful, enhancing the service experience.

  • Location9.4

    The location is excellent, with proximity to major attractions noted in several reviews.

  • Cleanliness9.4

    Overall cleanliness was mentioned positively in multiple reviews.

  • Overall Experience9.4

    The overall experience was very positive, with many guests expressing a desire to return.

  • Room Quality9.4

    Rooms were consistently described as beautiful and well-equipped.

  • Food and Beverage8.9

    Breakfast received mixed reviews, but overall food quality was rated highly.

  • Amenities8.9

    Amenities like a minibar and breakfast were generally well-received, but there were some limitations noted.

  • Value for Money8.4

    Some guests felt that the value did not fully align with the price paid.

Live guest feedback

Guest reviews

Mixed experiences

44% of 9 recent stays rated 8+

9.2613 reviews

  • Schönes Hotel mit hervorragenden öffentlichen Rauemen aber leider nur mittelmäßigen Zimmer

    7/10

    Michael · couple · 2026-10-11

    “Bar und Restaurant sind hervorragend”

  • Great location, perfect service, beautiful communial spaces but bedrooms need an upgrade

    7/10

    James · couple · 2026-10-09

    “Communal areas were superb (bar, restaurant etc), service was impeccable and we could not fault it. The location was also excellent directly opposite the Cathedral-the flip side was a lot of late night noise from party goers near the hotel, but that’s to be expected.”

  • Я опаздывала в аэропорт, при выселении задержали меня на пол часа, потому что хотели обиануть и вытащить с меня деньги.

    4/10

    Lalokhon · couple · 2026-09-15

    “Пытались обмануть на деньги, мы при заселении заплатили, но при выезде заявили что наша оплата не прошла и требовали заново заплатить 1700€, не хотели показывать отмену об оплате, я со своего банка показала чек и после они сказали что мы их не верно поняли, хотя не однократно они убежали что бы я заплатила заново, еще посчитали деньги за завтрак, хотя я вообще не спускалась на завтрак. В номере не работал вайфай. Персонал очень грубый.”

  • Great location

    8/10

    Ian · solo traveller · 2026-09-14

    “Location ideal next to Cathedral and Train Station. Breakfast was very good though I did wait 30 mins for an order of eggs as it was forgotten about. Room was fine - the hotel is old though and this is reflected in the room. Mini bar (drinks only) were included in room price. There was no kettle. Free drink voucher for bar offered if you opt out of daily cleaning - this includes a free cocktail.”

  • Schönes Erlebnis. Nächstes Mal länger als nur eine Nacht.

    10/10

    Susanne · solo traveller · 2026-09-13

    “Sehr schönes Hotel, ideal gelegen neben dem Dom. Superbequemes, grosses Bett, schönes, grosses Zimmer. Sehr freundliches Personal.”

  • Zu empfehlen, aber mit Einschränkungen

    8/10

    kb4712 · couple · 2026-09-09

    “Der Service ist durchgehend hervorragend, sehr aufmerksam, freundlich und wirklich hilfsbereit. Die Lage könnte nicht besser sein. Parkservice unbedingt in Anspruch nehmen, das spart Nerven in Köln. Schönes Ambiente vor allem in der Lobby und den Restauranträumen.”

  • Amazing hotel with great team

    10/10

    Tina · solo traveller · 2026-09-08

    “The font Desk, Specially Patrick was so kind and amazing. Location is great, very classy hotel and our room was just beautiful”

  • The only real highlight was the excellent location, right in the heart of Cologne.

    6/10

    Rahul · solo traveller · 2026-09-04

    “Location”

  • Alright

    3/10

    Saleh · solo traveller · 2026-09-02

    “How nice some of the staff”

View all guest reviews

Hotel info and reviews come from third-party sources.