Indulge in massages and facials at the spa, or unwind at the outdoor and indoor pools. Play a match at the tennis courts.
Culinary Delights & Refreshing Beverages
Experience international cuisine at the Labyrinth Main Restaurant or grab a snack at the cafe. Sip cocktails at the beach bar or one of the lounges.
Convenience & Comfort
Stay connected with free Wi-Fi, enjoy room service, and take advantage of concierge services. Business center facilities are available for your needs.
Pamper yourself at Grecotel Creta Palace for a luxurious seaside retreat.
✦HAPPI HIGHLIGHTS
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Great service
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Beautiful location
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Well-maintained amenities
At the hotel
Popular amenities
50 listed
24-hour front desk
Accessible shuttle
Airport transportation - pickup (surcharge)
Arcade/game room
ATM/banking
Banquet hall
Basketball on site
Beach cabanas (surcharge)
Beach sun loungers
Beach towels
View all amenities
Pools & wellness
Full-service spa
Pool sun loungers
Sauna
Dining & drinks
Free breakfast
Free buffet breakfast
Fitness & outdoors
Beach umbrellas
Beach volleyball on site
Beach yoga on site
Fitness facilities
Garden
Golf lessons available nearby
Golfing nearby
Rooftop terrace
Tennis lessons on site
Terrace
Safety & cleanliness
Multilingual staff
Smoke-free property
Getting around & access
Free self parking
No accessible shuttle
Wheelchair accessible
Guest services
Concierge service
Luggage storage
Safe-deposit box at front desk
Supervised childcare/activities
Tours/ticket assistance
Services & essentials
Bicycle rentals nearby
Computer station
Conference space
Free WiFi
Gift shops or newsstand
Horse riding nearby
Library
Mountain biking nearby
Parasailing nearby
Pilates classes on site
Playground on site
Scooter/moped rentals nearby
Shopping on site
Volleyball on site
Water skiing nearby
Review in focus
71 reviews
6/ 10
We booked sea view for 6 nights but didnt get sea view for full stay (only got for 2 nights but then shifted to another room with no sea view at all).
Hotel was clean and housekeeping staff cleaned room so well everyday.
Food was good too.
Nikita · family · 2025-10-01
The guest experience
8.6out of 10 71 verified reviews
Loved most
Great service
Beautiful location
Well-maintained amenities
Worth knowing — Room condition issues · Overrated for the price
How guests scored the stay
Location9.3
Very convenient location praised in reviews.
Service9.2
Exceptional service mentioned by multiple guests.
Food and Beverage8.7
Food quality was praised but with some minor criticisms.
Amenities8.7
Facilities were suitable for families and well-maintained.
Overall Experience8.7
Overall positive experiences shared by guests.
Cleanliness8.2
Some rooms had maintenance issues, but overall clean.
Value for Money8.2
Some reviews suggested it was overrated for the price.
Room Quality7.7
Some concerns about room condition noted.
Live guest feedback
Guest reviews
Mixed experiences
85% of 20 recent stays rated 8+
8.671 reviews
Guest review
6/10
Nikita · family · 2025-10-01
“We booked sea view for 6 nights but didnt get sea view for full stay (only got for 2 nights but then shifted to another room with no sea view at all).
Hotel was clean and housekeeping staff cleaned room so well everyday.
Food was good too. ”
Guest review
10/10
Valerie Sarah · family · 2025-09-27
“Table and chairs on our own patio surrounded by beautifully tended gardens - perfect for the beginning and end of each day - staff were excellent ”
Creta Palace
10/10
Vijay · 2025-09-23
“Great setting and great service
Incredible Staff
Excellent clean beach with loads of sunbeds”
Guest review
10/10
Alina · friends · 2025-09-19
“tout était au top!”
Guest review
10/10
Dana · family · 2025-09-19
“We had an excellent stay for a 4 day wedding. Staff was very attentive and service was incredible! Food was amazing.”
Guest review
10/10
Alessandro Marco · 2025-09-17
“—”
Guest review
10/10
Sadhna · 2025-09-08
“Property on its own beach.
Felt safe for children.”
Guest review
8/10
Roland · family · 2025-09-07
“Anlage ist sehr schön, Strand nicht weit entfernt. Familienfreundlich . Fittnesprogramm. Leider die Liegen in der Früh mit Handtücher belegt. Ist leider meist überall so.”
Guest review
10/10
Leila · partner · 2025-09-06
“The location was very convenient, right in the middle between Heraklion and Chania. The property super nice and clean and safe and the staff very friendly, especially Masia. she was ready to help with any question we have and made us feel like home. We loved the ambiance, kids, parents, grandparents and couples were all having fun . The swimming pools were gorgeous and the beach very nice and clean. The restaurants very nice. the breakfast menu and breakfast area were great! The little market on the property was very convenient. We had a great vacation! ”
Guest review
10/10
Camille · family · 2025-08-28
“Great hôtel, family bedrooms for 5 are super, and the buffets are Amazing in terms of quantity and quality !”
Guest review
8/10
Sarah · family · 2025-08-24
“This is a five star hotel and is as slick and polished as you might expect, with staff on hand to help with any and every enquiry or request, and a large imposing lobby and restaurant area. Grassy areas around the various accommodation blocks provide welcome coolness thanks to sprinklers. It's a sprawling complex with a family-friendly feel and also facilities more suited to adults i.e. the bars and Spa. Room location is a big factor in terms of how quiet or pleasant a stay you'll have as some rooms are very close to the small commercial area or the children's swimming pool. Rooms below ours had a direct view (and noise) of the air conditioning fan units behind the Spa. We had a standard 'Bungalow with Sea View', in reality a small apartment in a two-storey block. Although well maintained, decorated and clean, it is apparent that the concrete on the balcony is breaking down, and in the room the bedhead had a hole in it and the 'mirror' surfaces have degraded a lot around the edges. The door doesn't fit properly either, and you can see that other rooms have the same problem, with light spilling out around the doors at night, and sound travelling further than it should. These may seem petty details but for a luxury brand it is poor. A very comfortable bed and quiet air conditioning meant that we slept well in spite of the occasional sounds from neighbouring apartments. We only had breakfast, which was good but not great. Be aware of €15 a night sustainability charge.”
Guest review
2/10
Adel · family · 2025-08-22
“perte d'argent ”
Guest review
6/10
Idris · family · 2025-08-21
“Overrated 5 stars hotel .
”
Guest review
8/10
Sophia · family with children · 2025-08-09
“Super friendly helpful staff. Beautiful grounds ! Best beaches are south of the Rethymno.”
Guest review
10/10
Mark · family · 2025-07-28
“The most wonderful staff you will meet. I felt truly welcome at the hotel. We will miss Christof and Nefeli.
”
Guest review
10/10
Andreas Michael · 2025-06-24
“Loved this place, staff, buffet”
Guest review
8/10
Ashvina · family · 2025-06-08
“Friendliness of all staff, lovely location & food, long sandy beach which was lovely for morning walks, amazing sunsets”
Tolles Hotel…
8/10
Heiko · 2025-06-01
“Wunderbarer Aufenthalt, sehr nettes Personal und gut ausgestattete Zimmer. Es hat an nix gefehlt . Das einzige was ab und zu nervte war die musikalische Beschallung am Strand und in der Bar. Weniger Lautstärke wäre schön gewesen. ”
Guest review
10/10
Caroline · family with children · 2025-05-30
“Beautiful facilities. Clean and practical.
Friendly, helpful staff.
Close to attractions (other beaches, wineries, Retymno, etc.) and located on a beach.
Great for traveling with toddlers and children.
Excellent food, featuring local products.
Amazing breakfast. ”
