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Tumon

Lotte Hotel Guam

185 Gun Beach Road, Tumon, 96913

8.6 Excellent326 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

Beachfront Luxury

  • Stunning Views and Modern Amenities

    The stylish rooms at Lotte Hotel Guam feature balconies with breathtaking water views, perfect for a relaxing stay. Each room is equipped with modern amenities such as free in-room WiFi, a flat-screen TV, and a refrigerator stocked with complimentary bottled water.

  • Diverse Dining Options

    Indulge in a culinary journey at Lotte Hotel Guam with multiple dining options available. From the all-day buffet at La Seine Restaurant to tropical drinks at The Lounge & Deli with ocean views, there is something to satisfy every palate. Horizon Cafe offers a selection of sandwiches and snacks for a quick bite.

  • Family-Friendly Facilities

    Families are sure to enjoy their stay at Lotte Hotel Guam with amenities catering to both adults and children. While adults can unwind at the fitness centre, children can have a blast at the playroom and dedicated swimming pool.

Experience luxury and comfort at Lotte Hotel Guam - book your stay now to create unforgettable memories.

HAPPI HIGHLIGHTS

  • Kids amenities

  • Helpful staff

  • Good location

At the hotel

Popular amenities

53 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Barber/beauty shop
  • Beach
  • Beachfront
  • Car hire
  • Cleaning standards that are effective against Coronavirus
View all amenities

Pools & wellness

  • Heated pool
  • Hot tub/Jacuzzi
  • Kids' pool
  • Outdoor pool
  • Pool bar
  • Pool with view
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Restaurant
  • Sanitized tableware & silverware

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Table tennis
  • Terrace

Rooms & comfort

  • Non-smoking rooms

Safety & cleanliness

  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Process in place to check health of guests
  • Safety deposit box
  • Staff adhere to local safety protocols

Getting around & access

  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Valet parking

Guest services

  • Concierge service
  • Currency exchange
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Designated smoking area
  • Family rooms
  • Free WiFi
  • Happy hour
  • Indoor play area
  • Minimarket on site
  • Non-smoking throughout
  • Packed lunches
  • Shallow end
  • Water slide
  • WiFi available

Review in focus

326 reviews
4/ 10
The room had mold, the kitchen cabinets had left over trash from possibly the previous guests.
San Juan · family with children · 2026-08-25

The guest experience

8.6out of 10
326 verified reviews

Loved most

  • Kids amenities
  • Helpful staff
  • Good location

Worth knowing — Cleanliness issues · Room quality concerns · High prices for some services

How guests scored the stay

  • Location9.5

    The location received positive comments, with good access to amenities.

  • Service9.5

    Staff were often praised for their helpfulness.

  • Amenities9.0

    Amenities like the pool and playground were well received, although some issues were reported.

  • Overall Experience9.0

    Overall stay was enjoyable, despite certain setbacks.

  • Food and Beverage8.5

    Food quality was generally good, though some found prices steep.

  • Cleanliness8.0

    Multiple reviews noted issues such as moldy rooms and unsatisfactory cleanliness.

  • Value for Money7.9

    Guests felt some costs were high compared to their experience.

  • Room Quality7.5

    Several reviews mentioned problems with room conditions and maintenance.

Live guest feedback

Guest reviews

Mixed experiences

55% of 11 recent stays rated 8+

8.6326 reviews

  • Eh. It wasn't what we expected fro the price we paid.

    4/10

    San Juan · family with children · 2026-08-25

    “The room had mold, the kitchen cabinets had left over trash from possibly the previous guests.”

  • Guest review

    8/10

    niminem · solo traveller · 2026-08-23

    “패밀리룸을 이용 하였습니다.성인4명과 아이1명이 쓰기 충분히 넓고 오션뷰가 너무 좋았습니다.”

  • Guest review

    8/10

    Daniel · solo traveller · 2026-08-13

    “The club lounge was the best part of our stay, and so was our shower/bath.”

  • プールに何度も行ってしまった

    9/10

    k · solo traveller · 2026-08-11

    “ホテルの2階にプールがあり、気軽に行きやすく楽しめた。全体的に綺麗で素晴らしかった。ロケーションもとても良かった！”

  • It was really relaxing

    10/10

    Lorraine · extended group · 2026-08-06

    “👍🏻👍🏻”

  • Sewage Smell and Too Cold in Room that I Had to Wear Face Mask When Sleeping

    2/10

    MissHK2009 · Family · 2026-07-26

    “It's our first time trying this well known brand "Lotte". I had done a lot of research for Guam hotels in advance and lastly picked this one purportedly for a good balance among price, location, cleanliness, beach availability based on the reviews here. We were disappointed after checking in. The hotel (room internally and building externally) appears tired, torn and not that clean. We got sewage smell once entering into our room (my nephew described it as "public toilet" smell even). Our beds are right next to the shower/toilet room and we got the sewage smell unless we kept the door shut tightly (it's hard to close the door tight though, because certain bolts became dislocated I suppose). I noticed that there was no metal disc covering the hole of the sink, not sure if this constitutes to the bed smell. Everything inside the room is not well maintained anyway. The table is greasy and we cleaned by ourselves. We dared not lying on the sofa. The air conditioner in room is very strong (useless no matter how we adjusted it as it automatically restored to its preset temperature). The cold air blew directly to my bed and my face. I had to wear face mask when sleeping eventually (this is the first time in my life 😷). Our room is of partial ocean views. But right down from our balcony is a deserted area with several demolished houses amid messy brushes. There's a notice in the room to remind us to keep the balcony door closed for avoiding cockroaches/lizards and high humidity. As such, we didn't enjoy the balcony or any good views as anticipated at the point of booking. We have an unpleasant if not depressing stay overall. It's my fault for not to pay more for a better hotel. We have lost confidence in the brand "Lotte" and we think we won't stay again even in Korea.”

  • 如果有差不多海景位置，不一定要選擇樂天飯店，推薦度中間值。

    7/10

    Caddie · family with children · 2026-07-23

    “地點及海景沙灘”

  • Facilities were good, but terrible terrible staff

    1/10

    jonjay · extended group · 2026-07-13

    “Good room”

  • Island style stay-cation

    10/10

    DubheSCurrie · Family · 2026-06-07

    “Thanks for the local summer special and we get to enjoy our June stay-cation wedding anniversary and birthdays. Ocean view room with club access, 2 free pool pass and 2 slushies is top class generous. Bed guard for safety of our twins and great breakfast spread. We enjoy the island dance show during the La Siene dinner buffet. We hope to have better kiddie pool and safer walkway. Better quality room amenities like sleepers and shampoo,bodywash,conditioner .”

  • Nice big room but needs maintenance

    7/10

    Penn · solo traveller · 2026-05-26

    “The room was big and good location.”

  • Satisfied

    10/10

    leticia · couple · 2026-05-14

    “Clean and comfortable”

View all guest reviews

Hotel info and reviews come from third-party sources.