K11 Artus

Wow, what a stay! Can we rate this 6 stars?! There are certain hotels that go above and beyond, that create an emotional connection, that feel intuitively comfortable. This is one of them. We stayed here with our 2 young boys for 5 nights over Christmas. This hotel checked every box for us and made our visit to Hong Kong extra special. We stayed in a harbor view 1 bedroom suite with a den, which was spectacular - the best room we’ve ever experienced. The view over the harbor and HK Island is amazing, and the usable outdoor balcony makes it even more special. We really appreciated the details in the room - the finishes are all very well done. The den with foldout bed (and its own view toward HK Island) was perfect for our boys to share (ages 9 and 5). One night one of the boys slept on the main couch in the living room, which was also comfortable for him. Having a washer and dryer in the room was especially helpful for traveling with our young kids. We also appreciated the versatile bathroom with a total of 3 sinks, meaning we never felt crowded. My wife remarked that the room details and design was far superior to her stay at the Peninsula earlier in the year, and on par with a previous stay at Upper House (both Upper House and Artus were designed by Andre Fu). The location is spectacular. If you are staying on the Kowloon side, this is as good as it gets. We loved the easy back-door access into the K11 mall, which has an amazing food court, great restaurants, and a curated mix of stores that’s refreshing in the somewhat boring HK luxury-driven mall scene. My wife loved using the back elevator in Artus to go straight down to B2 in K11 for one of the best bakeries in the city. We also enjoyed easy access to the Rosewood restaurants. It’s also super convenient to have indoor access to the East TST MTR station and underground walkways around TST. The island is great, but we think TST is ideal for a leisure visit with kids. We were a little concerned about limited service offerings, given it’s a serviced apartment rather than a true full-service hotel, but there was no reason to worry. We found the doormen and front desk team to be incredibly accommodating and helpful with any request. We arrived on a morning flight before our room was available, but the team graciously allowed us to use another room to freshen up and rest throughout the day before our room was ready in the afternoon. Breakfast is a limited menu and not a buffet, but we appreciated the service and quality. There is no room service, but that was not a deal breaker for us, given the easy access to K11. The team was so accommodating with helping us with our bags, including storing them overnight while we went to the Mainland. They also helped us have a Christmas tree delivered to our suite for the stay, which was a nice touch. Housekeeping was another highlight. One day we mistakenly left the Do Not Disturb light on while out. We came back in the late afternoon, assuming we missed our opportunity for the day. We left the room for no more than 30 minutes at 5pm and were surprised upon our return to see the room had been cleaned, without asking anyone! We can’t wait to return. This is our place in HK!