Hotelaholic

Mumbai · Maharashtra

The Taj Mahal Palace, Mumbai

Opposite Gateway of India, Mumbai, Maharashtra, 400001

9.2 Wonderful3714 guest reviews

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious 5-Star Deluxe Hotel

    The Taj Mahal Palace, a historic landmark since 1903, offers a majestic stay opposite the Gateway of India.

  • Dining Extravaganza

    Indulge in a culinary journey with 9 restaurants, featuring Wasabi by Morimoto and the Golden Dragon Chinese Restaurant, offering a range of exquisite cuisines for every palate.

  • Unmatched Luxury and Services

    Enjoy stunning views from elegantly designed rooms, equipped with modern amenities. Pamper yourself with butler service, rejuvenating spa treatments, and exclusive shopping options.

To experience opulence and impeccable hospitality at The Taj Mahal Palace, Mumbai, book your stay now.

HAPPI HIGHLIGHTS

  • Friendly, courteous and helpful staff

  • Historic, vibrant property and great location

  • Clean, well-maintained rooms with comfortable beds

At the hotel

Popular amenities

110 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM/cash machine on site
  • Babysitting/child services
  • Bar
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Beauty Services
  • Fitness/spa locker rooms
  • Hair Salon Services
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Pool bar
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Coffee Shop on site
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Outdoor furniture
  • Personal trainer
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Hot spring bath
  • Public Bath
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Street parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • BBQ facilities
  • Bowling
  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Family rooms
  • Free WiFi
  • Hammam
  • Happy hour
  • Key access
  • Key card access
  • Live music/performance
  • Minimarket on site
  • Movie nights
  • Packed lunches
  • Room service
  • Shallow end
  • Stand-up comedy
  • Sun umbrellas
  • Temporary art galleries
  • Themed dinner nights
  • WiFi available

Review in focus

3,714 reviews
1/ 10
The complimentary upgrade was a lovely surprise and made the experience feel extra special. It was a thoughtful gesture that was appreciated.
Hafiza · extended group · 2026-10-23

The guest experience

9.2out of 10
3714 verified reviews

Loved most

  • Friendly, courteous and helpful staff
  • Historic, vibrant property and great location
  • Clean, well-maintained rooms with comfortable beds
  • Good food quality and hotel ambiance
  • Extras such as free airport drop and attentive gestures (extra bed)

Worth knowing — Inconsistent service and check-in delays · Poor and busy breakfast service with limited waiter attention · Crowded lobby at times · Missing fixtures in some public bathrooms (e.g., bidet/shattaf) · A few guests reported isolated very bad experiences

How guests scored the stay

  • Location9.7

    Location is frequently praised as excellent, historic and convenient; a single mention listed location as a con but majority sentiment is strongly positive.

  • Room Quality9.6

    Rooms (palace/colonial style) and beds are described as comfortable, stylish and well maintained; several guests specifically highlighted room quality.

  • Cleanliness9.5

    Multiple guests praise very clean rooms and good housekeeping; one comment noted high overall cleanliness in Arabic reviews.

  • Value for Money9.4

    Many guests stated the stay was worth the price and praised the overall experience; one review noted that for the price there may be more modern alternatives.

  • Amenities9.0

    Amenities inside rooms are noted as complete and helpful (free airport drop, extra bed provided), though a missing bidet in lobby bathrooms and crowded lobby were mentioned.

  • Overall Experience9.0

    Overall sentiment is strongly positive with words like 'perfect', 'fantastic' and 'would return', tempered by service/breakfast issues noted by some guests.

  • Food and Beverage8.8

    Food quality is generally described positively, but breakfast service is repeatedly criticized as busy, inconsistent and disappointing at times.

  • Service8.6

    Service is mixed: many reviews call staff courteous, helpful and attentive, but repeated complaints about inconsistent service, check-in delays and poor breakfast service lower this score.

Live guest feedback

Guest reviews

Mixed experiences

85% of 13 recent stays rated 8+

9.23714 reviews

  • Luxury Brand, disappointing service and conflicting explanations

    1/10

    Hafiza · extended group · 2026-10-23

    “The complimentary upgrade was a lovely surprise and made the experience feel extra special. It was a thoughtful gesture that was appreciated.”

  • Guest review

    10/10

    ROY · family with children · 2026-10-23

    “I like the warmth and politeness of all the staff Miss Mehwish is an excellent ambassador of Taj Palace a classy and very polite person. There is food for all tastes and in abundance. I really appreciate the English blend.with Bharat . All in all for my first visit I am thrilled. I chose Taj upon the advice of my late mum who advise me whenever I visit India stay at the Taj. I have now understood why she insisted.”

  • Guest review

    10/10

    Soedesh · extended group · 2026-10-23

    “alles”

  • Just awesome.. excellent hospitality!

    10/10

    Nikunj · couple · 2026-10-23

  • Guest review

    8/10

    alexandra · extended group · 2026-10-22

    “Pool and jacuzzi were lovely-wish it was real grass instead of fake”

  • Guest review

    1/10

    Ali · solo traveller · 2026-10-22

    “I paid a very high amount for this hotel, including the service charges, but unfortunately, the hotel is not clean, and the staff are uncooperative and unhelpful. They show very little consideration for elderly guests and provide no proper assistance. This is extremely disappointing and unacceptable given the amount I have paid. I expected a much higher standard of cleanliness, service, and care.”

  • Very nice hotel, amazing location. Noise cancellation doors and walls should be fixed

    8/10

    Sharifa · couple · 2026-10-22

    “Location, staff and restaurant options are amazing”

  • Guest review

    10/10

    Peter · couple · 2026-10-20

    “Iconic hotel in a great location. Service was second to none and the pool area provides a peaceful oasis in the centre of the city.”

  • Guest review

    9/10

    Maha · extended group · 2026-10-20

    “The staff were too friendly and helpful The butler service was available on the clock which we cannot find at any other hotels and it's complementary:) الستاف محترمين الفندق نظيف و مرتب رغم قدمه في خدمة كبير الخدم او المضياف ، وهي خدمه جميله وتحسسك انك ملك والخدمه مجانيه”

  • Geweldig

    10/10

    Albert · extended group · 2026-10-20

    “Alles was perfect”

  • A magnificent hotel with great staff, sadly marred by a disappointing dining experience

    8/10

    Tania · couple · 2026-10-19

    “The Taj Mahal Palace is an absolutely magnificent hotel, and our room was incredible, with a fabulous bathroom and a lovely dressing area. It really is a special place to stay. What stood out most, however, was the wonderful staff, Shereya and Ritika in particular. Unfortunately, my husband became extremely unwell during our short stay, and the hotel team simply couldn't do enough for us. Their kindness, concern and willingness to help were exceptional, and we were genuinely grateful. As my husband was feeling so unwell and could only manage very plain food, we unfortunately had to cancel our dinner reservation at the Indian Restaurant, Loya and decided to order in. The food I ordered from the in room dining was superb. I had the samosa chaat and butter chicken, both of which were absolutely delicious, with incredibly generous portions, I was so sorry my husband couldn't try it. Breakfast was very good, in a nice restaurant and helpful staff. There was a lovely lady, who I believe was a cleaner, who opened the door for us with a genuine smile, when we left the restaurant both mornings. The netting over the swimming pool prevented all but two pigeons access to the outside area. What a fantastic idea! All hotels should do this as I have an aversion to birds. We only had one morning though to enjoy the outside space before we left for home.”

  • Magical

    10/10

    Tejas · couple · 2026-10-19

    “Classic hertiage meets, modern comforts of the new age needs... Absolute pinnacle of hospitality and grace, every corner/angle has a story and a visual stimulation designed to captivate your senses. The history walk, e-carriage and high tea were great highlights... there's so much more but i'll let you experience the magic.”

  • Guest review

    8/10

    Shaimaa · couple · 2026-10-19

    “النظافه والموقع”

View all guest reviews

Hotel info and reviews come from third-party sources.