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Jakarta

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk Kamal, Jakarta, 14470

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

Convenient Location in Jakarta:: Mercure Jakarta Pantai Indah Kapuk is ideally located with easy access to popular attractions like Museum Bank Indonesia, Mangga Dua Square, and Dunia Fantasi.

  • Rooms & comfort

    Comfortable Rooms and Amenities:: Enjoy a relaxing stay in non-smoking rooms equipped with a desk, free WiFi, and free bikes for exploring the city. Stay active at the fitness centre or unwind on the sun terrace.

  • Dining & drinks

    Delicious Dining Options:: Indulge in authentic Indonesian cuisine at the on-site restaurant, with a halal menu available upon request for a taste of local flavors.

Experience the best of Jakarta at Mercure Jakarta Pantai Indah Kapuk. Book now for a memorable stay!

HAPPI HIGHLIGHTS

  • Friendly and helpful staff

  • Good location

  • Pleasant dining experiences

At the hotel

Popular amenities

71 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Breakfast in the room
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
View all amenities

Pools & wellness

  • Massage services
  • Outdoor pool
  • Pool bar
  • Pool with view
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Golf course
  • Sun loungers or beach chairs
  • Sun terrace

Rooms & comfort

  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Free Parking
  • Lift / Elevator
  • Parking
  • Valet parking

Guest services

  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Daily housekeeping
  • Designated smoking area
  • Face masks for guests available
  • Free WiFi
  • Indoor play area
  • Key access
  • Key card access
  • Non-smoking throughout
  • Room service
  • Strollers
  • Sun umbrellas
  • Thermometers for guests provided by property
  • Water park
  • WiFi available

Review in focus

725 reviews
10/ 10
Сервис на высшем уровне
Alisher · solo traveller · 2026-10-12

The guest experience

9.8out of 10
725 verified reviews

Loved most

  • Friendly and helpful staff
  • Good location
  • Pleasant dining experiences

Worth knowing — Cleanliness issues · Small room size · Unpleasant toilet smell

How guests scored the stay

  • Service10.0

    Staff were described as friendly and helpful, providing excellent service throughout the stay.

  • Location10.0

    Good location next to a mall and airport, although the mall was not impressive.

  • Amenities10.0

    Overall good ambience and available amenities were positively mentioned.

  • Food and Beverage10.0

    Dining experiences received positive feedback, particularly at the restaurant.

  • Overall Experience10.0

    Most guests shared positive overall experiences despite some cleanliness concerns.

  • Value for Money9.7

    While some value for money complaints were present, overall sentiment reflected decent value.

  • Room Quality9.6

    Room quality was noted to be small, with some comfort issues.

  • Cleanliness9.1

    The cleanliness was a big letdown, with issues mentioned regarding bed bugs and smelly toilets.

Live guest feedback

Guest reviews

Mixed experiences

88% of 8 recent stays rated 8+

9.8725 reviews
  • Guest review

    10/10

    Alisher · solo traveller · 2026-10-12

    “Сервис на высшем уровне”

  • Guest review

    10/10

    Dans Traveller · solo traveller · 2026-09-14

    “Location, below is a mall. Clean, Nice hospitality.”

  • Overall ok.

    4/10

    Sam · solo traveller · 2026-09-03

    “Breakfast - more variety and improved a lot seems last time.”

  • 만족해요

    8/10

    Arwum · solo traveller · 2026-08-31

    “위치 친절 조식”

  • Guest review

    10/10

    Ben · solo traveller · 2026-08-31

    “Fantastic hotel, excellent staff, direct entrance to the mall, 20 mins to the airport, great pool and restaurant areas.”

  • Pleased to come again

    8/10

    PhD. Traveler · solo traveller · 2026-08-17

    “Very friendly staff Overall happy with the accommodation.”

  • Toilet accessories to improve

    8/10

    CP · couple · 2026-08-15

    “Location”

  • Good food good service

    10/10

    Daydream32078749118 · Friends getaway · 2026-08-10

    “Pertama kalinya datang ke Mercure PIK buat nyobain ayce nya ,honestly is very delicious especially karashi ramen and chocolate mochi , first i got welcome drink thats very good and thanks for Mr Kevin for excellent service , thank you Mercure pik”

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Hotel info and reviews come from third-party sources.