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Jakarta

Sheraton Grand Jakarta Gandaria City Hotel

Jl. Sultan Iskandar Muda, Jakarta, 12240

9.4 Wonderful549 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

Luxurious Accommodation in South Jakarta

  • Modern Amenities and Stunning Views

    The Sheraton Grand Jakarta Gandaria City Hotel boasts an outdoor pool with breathtaking city views, perfect for relaxation. Enjoy a drink at the bar while taking in the vibrant surroundings. Each room features a flat-screen TV, cozy seating area, and complimentary toiletries for a comfortable stay.

  • Convenience at Your Fingertips

    Situated in a superblock complex, guests have access to a retail shopping mall, offices, and convention/exhibition facilities, all within reach. The hotel's 24-hour front desk ensures your needs are met promptly, adding convenience to your stay.

  • Prime Location for Business and Travel

    Located in the heart of a burgeoning commercial hub, the hotel is just a short distance from key MRT stations, the central business district, and major airports.

Experience the best of South Jakarta at Sheraton Grand Jakarta Gandaria City Hotel.

HAPPI HIGHLIGHTS

  • Excellent food offerings

  • Friendly and attentive service

At the hotel

Popular amenities

98 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Massage services
  • Outdoor pool
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Golf course
  • Personal trainer
  • Sun loungers or beach chairs
  • Sun terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Public Bath

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out

Services & essentials

  • ATM/cash machine on site
  • Board games/puzzles
  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Happy hour
  • Key access
  • Key card access
  • Live music/performance
  • Minimarket on site
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Temporary art galleries
  • Themed dinner nights
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

549 reviews
9/ 10
Clean, access to mall, nice breakfast
Herry · couple · 2026-10-11

The guest experience

9.4out of 10
549 verified reviews

Loved most

  • Excellent food offerings
  • Friendly and attentive service

Worth knowing — Traffic congestion around the hotel

How guests scored the stay

  • Food and Beverage9.7

    High variety and quality of food during breakfast and evening cocktails.

  • Service9.7

    The staff is friendly, warm, proactive, and attentive, providing excellent service.

  • Overall Experience9.6

    Delivering a well-rounded experience with excellent food and service.

  • Location9.3

    Practical and strategic choice for spending time in South Jakarta, with proximity to popular areas.

  • Cleanliness9.2

    The room is spacious, clean, and well maintained.

  • Amenities9.2

    Lounge offerings are extensive with a high-quality buffet experience.

  • Room Quality9.2

    Rooms are spacious and comfortable, ideal for relaxation.

  • Value for Money9.2

    Good value considering the quality of food, service, and overall experience.

Live guest feedback

Guest reviews

Consistent

95% of 19 recent stays rated 8+

9.4549 reviews

  • Nice short stay

    9/10

    Herry · couple · 2026-10-11

    “Clean, access to mall, nice breakfast”

  • Helpful staff, lovely room and breakfast.

    10/10

    Dov · solo traveller · 2026-09-18

    “The staff were all so helpful. When I checked in, I heard the mosque standing in the bathroom with door closed so I asked to change rooms. The check in staff and on duty managers were excellent and helped me move rooms to a room that had sound proof double glazing problem solved. Super comfy beds, great space in the room and the breakfast buffet was wonderful. Huge choice for all tastes in a pleasant high ceiling room with wlarge floor to ceiling windows. Overall would deffinitely stay again if needed.”

  • SHORT STAY HOTEL

    8/10

    Graydon n Nila · couple · 2026-09-14

    “BIG ROOM AND IT HAS ACCESS TO MALL, CLUB LOUNGE IS NICE, STAFF FRIENDLY. LIVE MUSIC ON THE WEEKEND AND NICE RESTAURANTS.”

  • Location is everything

    9/10

    Craig · couple · 2026-09-12

    “The location of the hotel is great, it is located in a mall and has its own access to the mall. Free parking is a bonus. As we were celebrating our wedding anniversary there, the staff went out of their way to ensure everything was perfect. The restaurant was very good, breakfast has a good variety and dinner was great also. Dinner is a buffet style, Friday night is seafood, Saturday night is Beef night. The mall is a great place to visit with so many restaurants and shops to look at. Would recommend this hotel because of its location.”

  • Guest review

    9/10

    Andy · solo traveller · 2026-09-04

    “Kwa vriendelijkheid van uit personeel top”

  • Great Sheraton hotel

    10/10

    Adventurer710458 · Family · 2026-08-29

    “We are staying at the hotel for a month, and the staff are all wonderful. In particular, *Fikri* from the club lounge is so kind and helpful that he has truly been the main reason our family has such a great impression of the Sheraton.”

  • Excellent servce

    10/10

    427dindap · Business · 2026-08-27

    “Excellent service always Friendky staff esp Me Lea”

  • Weekday Stay

    10/10

    aryos64 · Business · 2026-08-27

    “Excellent food Comfortable room Helpful staff especially mba Lea”

  • incredible family stay!

    10/10

    D8392MMronalds · Family · 2026-08-26

    “it was a great visit. the room was prepared right on time and there was a surprise interior for our room since we visited the hotel to celebrate my birthday. all the staff were so kind and always be ready to greet you wherever you are in the hotel. they allowed us access to sheraton club as a gift to our celebration and the club was fantastic with all the food and the drinks including the wines. their nasi goreng buntut was so good! on top of that they celebrated my birthday in the club, thank you! the location of the hotel is perfect, in the same area with the gandaria city mall with a direct access. for sure will come back again for more family celebrations.”

  • Great Experience

    10/10

    597yadic · Business · 2026-08-26

    “Overall Ok good, ambience, service, room, everything is great. Thanks noten to Ms. Felicia”

  • Staying at Sheraton Grand Jakarta Gandaria City

    10/10

    Seaside01730980938 · Business · 2026-08-26

    “It was a great experience. Mba Sahla and Mba Feli were very welcoming.”

  • Mr.

    10/10

    meO5012NA · Business · 2026-08-26

    “Good services for accomodation”

  • Feel like at home on my every returns.

    10/10

    904keiraw · Business · 2026-08-25

    “I would like to extend my sincere appreciation to Theresia and the entire team at Sheraton Grand Jakarta Gandaria City for their exceptional hospitality and warm service throughout my stay. From the moment I arrived, I was greeted with genuine smiles, attentiveness, and a level of professionalism that truly stood out. Theresia in particular was incredibly thoughtful, warm, and attentive to every little detail, making me feel genuinely welcomed and well taken care of. The entire team worked seamlessly together and created such a comfortable and pleasant atmosphere. It is these small gestures, sincere interactions, and thoughtful service that make a hotel stay truly memorable. Thank you, Theresia and team, for going above and beyond and making my stay such a wonderful experience. Your hospitality is a true reflection of what exceptional service should be. I will definitely look forward to returning to Sheraton Grand Jakarta Gandaria City again! ❤️ Keep up the amazing work!”

  • classpasz

    10/10

    Curious09604843032 · Solo travel · 2026-08-24

    “Classpass di Sheraton Grand ✨ so wow untuk interior sangat mewah also dibantu mba lea untuk akses seperti sudah hafal 🫠 thank you mba lea helpfully dan positive vibe, i will back again to Sheraton.”

  • Mantap

    10/10

    yogier2026 · Business · 2026-08-24

    “All good, keep up the good work”

  • Comfortable and great friendly services

    10/10

    koncol2026 · Business · 2026-08-24

    “Having a good training session here. Delicious refreshment and free flow coffee. Comfy room as well”

  • Guest review

    5/10

    Abdulmajeed · couple · 2026-08-19

    “لاشيء”

  • Got twin beds for single person! Silly!

    8/10

    Pappan · solo traveller · 2026-08-18

    “This is my favourite hotel in Jakarta. Everything is good, the location, the staff, the room. Special mention for the breakfast which always has great Indian choices.”

  • Guest review

    10/10

    Christos Manoli · solo traveller · 2026-07-25

    “Great location, clean, comfortable, friendly staff.”

View all guest reviews

Hotel info and reviews come from third-party sources.