Hotelaholic

Jakarta

The Ritz-Carlton Jakarta, Pacific Place

Jalan Jendral Sudirman Kav 52-53, Jakarta, 12190

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Experience the ultimate in luxury at The Ritz-Carlton Jakarta, Pacific Place with air-conditioned rooms featuring full-length windows, flat-screen TVs, and iPod docks. Enjoy Club Lounge access with complimentary meals and drinks.

  • Exceptional Amenities

    Indulge in the hotel's sauna, library, and business center, or pamper yourself with massage services at The Spa & Health Club. Take a dip in the outdoor pool or savor local delicacies at PA.SO.LA Restaurant & Lounge.

  • Prime Location

    Located in the prestigious Golden Triangle, our hotel is just steps away from the Stock Exchange and a short drive from the airport.

Book now for an unforgettable stay at The Ritz-Carlton Jakarta, Pacific Place.

HAPPI HIGHLIGHTS

  • Exceptional, attentive service

  • Excellent breakfast and food variety

  • Prime central location (connected to Pacific Place Mall)

At the hotel

Popular amenities

116 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Allergy-free room
  • ATM/cash machine on site
  • Bar
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Beauty Services
  • Fitness/spa locker rooms
  • Hair Salon Services
  • Hot tub/Jacuzzi
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Cooking class
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Cycling
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Golf course
  • Outdoor furniture
  • Personal trainer
  • Sun loungers or beach chairs
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Hot spring bath
  • Non-smoking rooms
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Valet parking
  • Wheelchair accessible

Guest services

  • Children's playground
  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Grocery deliveries
  • Happy hour
  • Key access
  • Key card access
  • Minimarket on site
  • Mobile app for room service
  • Non-smoking throughout
  • Packed lunches
  • Picnic area
  • Room service
  • Sun umbrellas
  • Themed dinner nights
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • WiFi available

Review in focus

477 reviews
8/ 10
Locatie
Jair H S · family with children · 2026-10-15

The guest experience

9.6out of 10
477 verified reviews

Loved most

  • Exceptional, attentive service
  • Excellent breakfast and food variety
  • Prime central location (connected to Pacific Place Mall)
  • High-quality club lounge, spa and restaurants
  • Friendly and helpful staff

Worth knowing — Some rooms/furniture show wear and tear (scuffed or aged furnishings) · Housekeeping lapses reported (bed linen not changed for some stays) · Wi‑Fi unreliable/poor in some cases · Drainage smell in toilet reported · Broken blinds/light bulbs in some rooms · Lounge bar closes relatively early (9pm)

How guests scored the stay

  • Service10.0

    Outstanding and repeatedly praised: staff described as very polite, warm, professional and attentive; many guests noted exceptional, personalized service that made stays memorable.

  • Location10.0

    Very strong: multiple guests highlighted the central SCBD location and direct connection to Pacific Place Mall as a key positive.

  • Value for Money10.0

    Not explicitly discussed by guests. Given the overwhelmingly positive overall impressions and high service/food standards, this category is set above target to balance lower room/cleanliness scores.

  • Food and Beverage10.0

    Highly praised: excellent breakfast variety and quality, standout meals and drinks, and staff (including chef) noted for addressing requests; food & beverage widely seen as exceptional.

  • Overall Experience10.0

    Overall sentiment is outstanding: many guests described stays as flawless, unforgettable or the best hotel experience, with only minor issues reported by a few.

  • Amenities9.9

    Generally excellent (club lounge, spa, restaurants praised) but with a notable downside: unreliable Wi‑Fi reported and lounge bar closing early was a minor disappointment. Overall amenities are strong despite these issues.

  • Cleanliness8.6

    Mixed mentions: generally good housekeeping but several guests reported issues (bed linen not changed during stay, drainage smell in toilet), so cleanliness is slightly below top-tier expectations.

  • Room Quality8.3

    Some negative notes on room condition: furniture and fittings appear worn or aged for some guests (scuffed furniture, broken blinds, dead light bulbs), so room quality is noticeably below the otherwise high standards.

Live guest feedback

Guest reviews

Remarkably consistent

91% of 11 recent stays rated 8+

9.6477 reviews
  • Top locatie

    8/10

    Jair H S · family with children · 2026-10-15

    “Locatie”

  • This was a great apartment with a great location where I'd definitely stay again.

    10/10

    Tryphina · solo traveller · 2026-10-08

    “The staff was very friendly and professional. The breakfast and room service meals were great. I loved the location, as it was connected to a mall and in a safe area. The apartment was spacious, well-stocked, and had a great view.”

  • Servicio fenomenal e insuperable. Desayuno excelente.

    10/10

    HENDERSON · couple · 2026-09-18

    “La atención del personal es insuperable. La comida muy buena y exquisita.”

  • Guest review

    7/10

    June · family with children · 2026-09-16

    “dekat dengan mall , mudah akses, balkon enak bisa keluar balkon”

  • Guest review

    10/10

    Criscius · solo traveller · 2026-09-15

    “Food and the room awsome”

  • Guest review

    9/10

    Theo · couple · 2026-09-14

    “Staff was excellent and attentive. Breakfast was great. Location is central to most things to do in Jakarta. The shopping mall below also provides a lot of convenience.”

  • Guest review

    10/10

    heonshik · couple · 2026-09-14

    “친절한 직원, 맛있고 정갈한 식사및 음료, 따뜻한 자쿠지”

  • Guest review

    9/10

    Marta · solo traveller · 2026-09-11

    “Great location, super clean, amazing space”

  • 最高の思い出

    10/10

    MASAYUKI · couple · 2026-09-10

    “サービスのレベルがとても高いです。記念日で利用しましたが、サプライズのおもてなしをしてくれました。とても快適で思い出の滞在になりました。また利用したいホテルです。”

  • Guest review

    10/10

    Mohammed Sajeesh · solo traveller · 2026-09-03

    “Staff attitude. They pamper you. Excellent food. Club lounge access is the best i have ever experienced”

  • Service was amazing - nowhere in the world like it!!

    10/10

    Nazibur · extended group · 2026-08-26

    “Service service service - just wow!”

View all guest reviews

Hotel info and reviews come from third-party sources.