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Medan

JW Marriott Hotel Medan

Jalan Putri Hijau No. 10, Medan, 20111

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation with Top-Notch Amenities

    Spa Retreat and Culinary Delights

  • Convenient Central Location

    Experience the epitome of luxury at JW Marriott Hotel Medan. Indulge in spacious guestrooms with premium amenities, relax by the outdoor infinity pool or pamper yourself at the Balinese-style spa. Enjoy a culinary journey at the various dining options, from international buffets to Cantonese cuisine. Located in downtown Medan, with easy access to shopping and transportation, this hotel is the perfect choice for both leisure and business travelers.

Book now for an unforgettable stay at JW Marriott Hotel Medan.

HAPPI HIGHLIGHTS

  • Great service

  • Delicious breakfast

At the hotel

Popular amenities

87 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM/cash machine on site
  • Bar
  • Breakfast in the room
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Kids' pool
  • Massage services
  • Outdoor pool
  • Pool with view
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Golf course
  • Sun loungers or beach chairs
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Free WiFi
  • Happy hour
  • Key card access
  • Live music/performance
  • Nightclub/DJ
  • Non-smoking throughout
  • Room service
  • Sun umbrellas
  • Toilet with grab rails
  • WiFi available

Review in focus

933 reviews
10/ 10
The hotel is a modern 5 star hotel with well trained staff. It is diagonally located across the road from a large shopping mall which offers numerous restaurants.
Des Stirling · couple · 2026-10-20

The guest experience

8.9out of 10
933 verified reviews

Loved most

  • Great service
  • Delicious breakfast

Worth knowing — Old room facilities · Cleanliness issues

How guests scored the stay

  • Food and Beverage9.7

    Excellent breakfast with a wide variety of options.

  • Service9.7

    Staff are genuinely warm, caring, and provided exceptional service.

  • Location9.2

    Great location in the city center, central to many attractions.

  • Overall Experience9.2

    Overall a good experience with some areas for improvement.

  • Amenities8.7

    Amenities are good but some areas need modernization.

  • Value for Money8.7

    Good value but can be questioned due to condition of some facilities.

  • Cleanliness8.2

    The cleanliness was mentioned as adequate but older rooms showed signs of wear.

  • Room Quality7.7

    Rooms are spacious but showing signs of age and need renovations.

Live guest feedback

Guest reviews

Consistent

81% of 16 recent stays rated 8+

8.9933 reviews
  • Modern 5 star hotel in great location

    10/10

    Des Stirling · couple · 2026-10-20

    “The hotel is a modern 5 star hotel with well trained staff. It is diagonally located across the road from a large shopping mall which offers numerous restaurants.”

  • Relaxing and welcoming

    10/10

    Andre · solo traveller · 2026-10-16

    “How welcoming and in order everything was in there. Even the staff themselves were very kind and helpful during my stay there, never had a moment where I felt uncomfortable”

  • Friendly well trained staff in a great hotel facility

    10/10

    Des Stirling · couple · 2026-10-13

    “Vey spacious rooms. Modern well maintained property with the most friendly staff.”

  • Perfect stopover when leaving Sumatra

    10/10

    Tania · family with children · 2026-09-16

    “A little luxury on the way home from trekking Loved the saunas and jacuzzi Room service was very good and reasonably priced”

  • Guest review

    9/10

    Barker · couple · 2026-09-16

    “Schöne, geräumige Zimmer! Sauber und komfortabel. Zimmerservice war auch gut, aber das Essen war oft kalt und daher nicht so lecker. Es dauerte auch ziemlich lange oder Dinge wurden vergessen. Kann man aber darüber hinweg schauen, denke es ist das beste Hotel in Medan :)”

  • Nice staff, nice hotel

    8/10

    Christian · solo traveller · 2026-09-16

    “The staff was very friendly and helpful. Location close to mall.”

  • Au top!

    10/10

    Mathilde · couple · 2026-09-16

    “Top rien à dire !”

  • Guest review

    9/10

    patrice · solo traveller · 2026-09-14

    “rien à redire tout était parfait tant au niveau de la chambre salle de bain du petit-déjeuner et des autres restaurants et prestation dans l'hôtel la grande classe”

  • Super mais bryuant

    7/10

    Aicha zahra · solo traveller · 2026-09-10

    “Le service excellent et les chambres nickels”

  • Chouette endroit

    9/10

    Valerie · couple · 2026-09-08

    “Excellent en fin de voyage pour un bon moment de détente”

  • Guest review

    7/10

    Dennis · solo traveller · 2026-09-05

    “The staff was kind and helpful, the breakfast was pretty good and the overall design of the hotel was nice.”

  • Im Großen und Ganzen sehr gut

    7/10

    Kamal · solo traveller · 2026-09-05

    “Sehr nettes Personal, helfen bei vielen Themen und beraten gerne auch wenn man etwas außerhalb muss, arrangieren die alles für einen und informieren sehr gut. Ist sehr zentral, Riesen Mall neben dran und auch viele Restaurants. Sehr sauber auch das Personal wo die Zimmer reinigt sehr zuverlässig.”

  • Ik kom zeker nog een keer

    10/10

    Hamza · solo traveller · 2026-09-03

    “De mensen de werkers schoon omgeving de massage alles was perfect geregeld”

  • Guest review

    8/10

    Maran · solo traveller · 2026-09-01

    “The staff are very good.. the housekeeping staff is helping a lot.. teffy and Reza are Great working Staff. Nice and good. Helping a lot... Tq to them.... 5 star”

  • Exceptional Stay in Medan

    10/10

    Norshahida · couple · 2026-08-27

    “The location is excellent and the service is exceptional.”

  • great rooms

    8/10

    David · extended group · 2026-08-25

    “Amazing rooms and hotel”

View all guest reviews

Hotel info and reviews come from third-party sources.