HAPPI EXPERIENCE
The stay, in detail
Luxurious 5-Star Accommodation
Located in the bustling business and shopping district of Surabaya, JW Marriott Hotel Surabaya offers a luxurious 5-star experience. The exquisite European décor sets the tone for a sophisticated stay, complemented by amenities such as an outdoor pool and a fitness centre.
Dining Variety
Indulge in a culinary journey at JW Marriott Hotel Surabaya with a range of dining options. From international dishes at The Pavilion International Restaurant to authentic Chinese cuisine at Tang Palace and Japanese delights at Imari, there's something to satisfy every palate. Don't forget to visit SBCO for a selection of sweet and savoury treats.
Convenient Services
Enjoy the convenience of 24-hour room service, free on-site parking, and car rental services at your disposal. Whether you're here for business or leisure, take advantage of the hotel's business centre, massage services at JW Marriott Health Club, and well-equipped fitness centre.
Experience luxury and convenience at JW Marriott Hotel Surabaya – book your stay now for an unforgettable experience!
HAPPI HIGHLIGHTS
Outstanding food quality
Exceptional service
At the hotel
Popular amenities
- 24-hour front desk
- 24-hour security
- Access to health care professionals
- Accessible parking
- Aerobics
- Air conditioning
- Airport drop off
- Airport pick up
- Airport shuttle
- Airport shuttle (additional charge)
View all amenities
Pools & wellness
- Fitness/spa locker rooms
- Hot tub/Jacuzzi
- Massage services
- Outdoor pool
- Pool with view
- Sauna
- Spa/wellness center
- Steam room
- Swimming pool
Dining & drinks
- Bar
- Breakfast in the room
- Breakfast takeaway containers
- Coffee Shop on site
- Delivered food - securely covered
- Food delivered to guest room
- Fruits
- Kid meals
- Kid-friendly buffet
- Physical distancing in dining areas
- Restaurant
- Sanitized tableware & silverware
- Snack bar
- Special diet menus - on request
- Wine/champagne
Fitness & outdoors
- Fitness center
- Fitness classes
- Fitness facilities
- Garden
- Sun loungers or beach chairs
- Sun terrace
- Yoga classes
Rooms & comfort
- CCTV in common areas
- CCTV outside property
- Non-smoking rooms
- Shared lounge/TV area
- Soundproof rooms
Safety & cleanliness
- Cleaning standards that are effective against Coronavirus
- Contactless check-in/check-out
- Dry cleaning
- Fire extinguishers
- First aid kit available
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Physical distancing rules followed
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Screens / Barriers between staff and guests for safety
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
Getting around & access
- Facilities for disabled guests
- Free Parking
- Lift / Elevator
- Parking
- Private parking
- Shuttle service
- Shuttle service (free)
- Valet parking
Guest services
- Concierge service
- Fax/photocopying
- Ironing service
- Kids' club
- Laundry
- Laundry washed per local authority guidelines
- Luggage storage
- Meeting/banquet facilities
- Private check-in/check-out
Services & essentials
- ATM/cash machine on site
- BBQ facilities
- Business center
- Car hire
- Cashless payment available
- Daily housekeeping
- Designated smoking area
- Evening entertainment
- Face masks for guests available
- Family rooms
- Free WiFi
- Indoor play area
- Key card access
- Live music/performance
- Mobile app for room service
- Nightclub/DJ
- Picnic area
- Room service
- Thermometers for guests provided by property
- WiFi available
Review in focus
Really good service and food