Hotelaholic

Jerusalem

Sergei Palace Hotel

Heleni ha-Malka St 13, Jerusalem, 9510112

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Interior Gardens

    Sergei Palace Hotel boasts stunning interior gardens that provide a tranquil oasis in the heart of Jerusalem. Guests can unwind amidst lush greenery and enjoy a peaceful retreat away from the bustling city.

  • Exquisite Dining Experience

    Indulge in a culinary journey at the hotel's restaurant and bar. From delectable local cuisine to international flavors, savor every bite in a cozy and inviting ambiance. The perfect setting for a romantic dinner or a casual gathering with friends and family.

  • Convenient Location and Modern Amenities

    Situated just 1.7 km from the iconic Dome of the Rock, Sergei Palace Hotel offers air-conditioned rooms with free WiFi. With meeting/banquet facilities available, it's ideal for both leisure and business travelers. Explore nearby attractions like the Garden of Gethsemane and the Great Synagogue, all within easy reach.

Experience luxury and comfort at Sergei Palace Hotel - book your stay now for an unforgettable Jerusalem getaway.

HAPPI HIGHLIGHTS

  • Polite and attentive staff

  • Great location

At the hotel

Popular amenities

69 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
View all amenities

Pools & wellness

  • Massage services

Dining & drinks

  • Bar
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Physical distancing rules followed
  • Safety deposit box
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)

Guest services

  • Babysitting/child services
  • Concierge service
  • Currency exchange
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Car hire
  • Cashless payment available
  • Chapel/shrine
  • Daily housekeeping
  • Designated smoking area
  • Family rooms
  • Free WiFi
  • Key access
  • Non-smoking throughout
  • Picnic area
  • Room service
  • WiFi available

Review in focus

794 reviews
7/ 10
Location is good, clean
Lina · couple · 2026-08-28

The guest experience

8.5out of 10
794 verified reviews

Loved most

  • Polite and attentive staff
  • Great location

Worth knowing — Uncomfortable sleeping conditions · Breakfast needs improvement

How guests scored the stay

  • Location9.3

    Multiple reviews praised the central location and proximity to attractions.

  • Service9.3

    Staff were highlighted as polite, attentive, and professional, providing a warm and friendly atmosphere.

  • Overall Experience8.8

    Overall stay was positive with only minor issues noted; guests expressed a desire to return.

  • Cleanliness8.3

    Clean and tidy facilities were noted, but some reviews mentioned the need for improvements in small details.

  • Amenities8.3

    Basic amenities were satisfactory, but some guests mentioned the need for room improvements.

  • Value for Money8.3

    Value was considered adequate, but some feedback indicated a lack of certain expected amenities for the price.

  • Food and Beverage7.8

    Breakfast quality received mixed feedback, with some guests finding it lacking in variety.

  • Room Quality7.8

    Some guests reported discomfort with sleeping conditions and furnishings.

Live guest feedback

Guest reviews

Consistent

79% of 14 recent stays rated 8+

8.5794 reviews
  • Guest review

    7/10

    Lina · couple · 2026-08-28

    “Location is good, clean”

  • תודה על אירוח מצוין, נהנינו מאוד.

    10/10

    ESTER · family with children · 2026-08-28

    “מבנה היסטורי יפיפה ורומנטי, חצר עם גינה מטופחת להפליא, צוות מאיר פנים, אדיב ומקצועי. פינה קסומה, שקטה ומיוחדת בלב-ליבה של ירושלים, במרחק הליכה מכל האתרים המרכזיים.”

  • מעולה

    10/10

    Maty · couple · 2026-08-25

    “הכל”

  • Guest review

    7/10

    Nir · solo traveller · 2026-08-25

    “The location is great. The staff was nice. The room was very big, luxurious and comfortable, with very good a.c.”

  • Guest review

    10/10

    נסטסיה · solo traveller · 2026-08-24

    “The place is amazing and the rooms are clean,you feel in a little piece of heaven.”

  • Lovely hotel, but unfortunately ruined by extremely rude management and terrible customer service.

    4/10

    Ilana · solo traveller · 2026-08-21

    “The hotel itself is lovely and the room was great. Unfortunately, the experience was completely ruined by the manager’s attitude and extremely poor customer service. The manager was unnecessarily rude and made what should have been a pleasant stay very frustrating. It’s disappointing when an otherwise lovely hotel is let down by the way guests are treated. The property and room were great, but based on the customer service experience with the manager, I would not recommend staying here.”

  • היה מעולה

    10/10

    tom · couple · 2026-08-21

    “מאוד אהבנו את המקום, נעים, שקט, נקי. המארחים נעימים, החצר בחוץ מדהימה ביופייה והמיקום מצויין.”

  • Guest review

    10/10

    Irina · solo traveller · 2026-08-15

    “Чисто и уютно, высокие потолки, очень добрый и отзывчивый персонал. Есть стоянка для автомобиля. Красивый двор с фонтаном и зеленью. Тихо и спокойно.”

  • Guest review

    9/10

    paz · solo traveller · 2026-08-14

    “בניין יפה עם חצר פנימית נהדרת. חדר מרווח. חתולים חמודים שמארחים חברה בזמן ארוחת הבוקר. לשמחתנו, החניה בפנים היתה פנויה. אהבנו שהמלון לא כשר ואפשר לקבל קפה ממכונת קפה בארוחת הבוקר של שבת”

  • Guest review

    8/10

    ilan · couple · 2026-08-13

    “המקום נקי מסודר ונגיש”

  • Guest review

    9/10

    Merav Nakar Fogel · solo traveller · 2026-08-07

    “מלון קסום במיקום מושלם. קפיצה קטנה לחול. החדרים פשוטים ונהדרים.”

  • מקסים מקסים!

    9/10

    רוני · couple · 2026-08-03

    “המקום נקי, צוות אדיב ומקסים. מקום שקט ומקסים, ממש קרוב להכל אבל לא מרגיש סגור . חדר קטן ובול לצורכינו. היה נקי ונעים, בערב הייתה אופרה בחצר. מקום מאוד פסטורלי.”

  • Guest review

    10/10

    ג'ודי דגן · solo traveller · 2026-08-03

    “מיקום מצוין! מקום נחמד,גינה חמודה עם ספסלים לשבת בערב כשקצת נעים בחוץ..אוירה של חופש. וחניה במקום.פ”

  • Guest review

    9/10

    Liad · solo traveller · 2026-07-25

    “המלון יפה ונקי בצורה לא רגילה”

View all guest reviews

Hotel info and reviews come from third-party sources.