Enjoy a fitness center, bicycles for rent, and complimentary Wi-Fi.
Dining Options
Indulge in meals at the hotel's restaurant, Le Zagare, or relax at the coffee shop/cafe and bar/lounge.
Event Facilities and Accommodations
Benefit from a business center, express check-in/out, and conference spaces at this centrally located Catania hotel.
To book your stay at Mercure Catania Excelsior for a centrally located experience in Catania, visit our website now.
At the hotel
Popular amenities
53 listed
24-hour front desk
At least 80% of all lighting comes from LEDs
Banquet hall
Biodegradable/compostable stirrers
Breakfast available (surcharge)
Bulk dispenser for toiletries
Change of bed sheets (on request)
Change of towels (on request)
Comprehensive recycling policy
Concierge service
View all amenities
Dining & drinks
Reusable tableware only
Snack bar/deli
Vegetarian breakfast available
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Fitness facilities
Garden
Vegetable garden
Safety & cleanliness
Eco-friendly cleaning products provided
Multilingual staff
Getting around & access
Elevator
Self parking (surcharge)
Wheelchair accessible parking
Wheelchair-accessible van parking
Guest services
Express check-in
Express check-in/check-out
Express check-out
Locally-owned & organized tours & activities
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Conference space
Designated smoking area
Eco-friendly toiletries
Energy-saving switches
Free newspapers in lobby
Free WiFi
Housekeeping on request
LED light bulbs
No single-use plastic soda bottles
No single-use plastic stirrers
No single-use plastic straws
No single-use plastic water bottles
Porter/bellhop
Reusable cups only
Showcase for local artists
Stair-free path to entrance
Sustainability/community reinvestment (10% revenue or more)
Vegan menu options available
Vegetarian menu options available
Water-efficient showers only
Wedding services
Well-lit path to entrance
Review in focus
100 reviews
4/ 10
We had to change rooms 3 times. The two bed room was not ready. They gave use a second room with two beds the door lock was broken so we had to change again. The third room was not set up with towels pillows etc. the rugs in this room were filthy with stains. They were not well vacuumed.
Anthony · 2022-10-27
Live guest feedback
Guest reviews
Mixed experiences
65% of 20 recent stays rated 8+
7.5100 reviews
Disappointing!
4/10
Anthony · 2022-10-27
“We had to change rooms 3 times. The two bed room was not ready. They gave use a second room with two beds the door lock was broken so we had to change again. The third room was not set up with towels pillows etc. the rugs in this room were filthy with stains. They were not well vacuumed. ”
Godt ophold
8/10
Leif · 2022-10-25
“Alt i alt et godt ophold.
Personale er service minded.
Godt udvalg i morgenmadsbuffet.
Beliggenhed central”
Guest review
10/10
John · 2022-10-09
“Very friendly and helpful at front desk ”
Guest review
2/10
Rashad · family · 2022-09-12
“Good luck cation other than that it was very poor ”
Craig uk
8/10
craig · 2022-08-20
“The hotel is a little scruffy from the out side but inside the bar, reception and dinning area its very nice the rooms are well equipped but again a little tired the staff were excellent and very frindly would definitely stay here again and good value for money
”
Guest review
2/10
Jennifer · partner · 2022-08-02
“Staff failed to provide enough information about parking resulting in us being fined, and then couldn't even assist us to pay the fine which was in Italian (we are Australian) - they outright accepted zero responsibility whatsoever and were extremely unhelpful. Would NEVER stay here again. It was appalling and disgusting behaviour from so called service professionals. Very disappointed. ”
Guest review
6/10
Joselito · family · 2022-02-04
“Stayed 3 nights. Old carpets, old beds but linens were great. Staff is wonderful. Underground parking (15 euro/day) is a hassle. You have to get off your car to push a button and call for the front desk to open the gate. No stairs from the garage to the lobby, only elevator. I had to get something from my car but the elevator was broken. Breakfast is okay. ”
It's ok
8/10
Nadia · 2021-09-16
“The room was nice but the air conditioning was not working properly. ”
“The hotel is pleasant and the staff excellent - I experienced a really high level of service. I had a room overlooking Piazza Giovanni Verga, and I had a wonderful view of Mount Etna in the background.
The room was spacious and comfortable with classical furniture. The carpets need to be changed, and the bathroom needs some upgrading, but apart from that everything was great.
My only disappointment was with the breakfast. Due to Covid measures, there is no buffet, which is totally understandable, however, I wasn't expecting to be served cold scrambled eggs on a cardboard plate. The cutlery, glasses, etc were (biodegradable) plastic, and when I queried, they said "temporary hygiene measures", but it was very disappointing. Plates and cutlery can be washed at high temperatures. Much better than all this waste.
The hotel has a garage where you can park (€15 per day), and the square right in front of it has plenty of parking spaces. Both options are very convenient.
”
Catania Stay
10/10
Joe · 2020-08-22
“Went in August 2020, Hotel staff were great, breakfast was also nice however had table service due to Covid. (Less choice than buffet) Hotel and room itself was nice, weather was amazing 30+ heat and not a cloud in the sky. Beach is 4km away (short taxi drive) sea is also like a bath in Catania due to how shallow it is. Quiet town but got enough bars and lively spots in the evening. Overall nice time away, would recommend 3/4 days. ”
Guest review
6/10
Alexander · 2019-11-10
“The place is tired and needs refreshing. The staff are equally uninspiring - nothing seemed to come
naturally for example wiFi which is free was not offered and required vouchers etc. The room felt tatty and the bathroom was unwelcoming with silicone along bath etc peeling off.
Pity. It’s in a prime location with good access to parking and Centre - Accor could do much better”
Guest review
10/10
Verified traveler · 2019-08-19
“The hotel was in excellent condition and the staff were friendly, helpful and knowledgeable.”
Guest review
2/10
C · family · 2019-07-16
“The room was not clean and wallpaper was peeling off. The overall surrounding city as well made us feel unsafe”
Great Hotel Walking Distance to Restaurants/Shops
8/10
Donita · 2019-06-29
“Plenty of hot water, bar was convenient, area is perfect to walk to Umberto then to restaurants/stores. I needed help getting my two huge suitcases from my car and the porter was great. Car garage was very secure. Very quiet on my inside room. It is within walking distance to Elephant Square for most people.”
Decent Business Hotel
6/10
David · 2019-06-20
“Older hotel that needs a bit more of work done. Fantastic central area and nice sized rooms but the staff seems overwhelmed and understaffed. It took 25 minutes to check in and another 25 minutes to get my bill upon departure. ”
Guest review
10/10
Frank · partner · 2019-03-29
“Spacious rooms, cleaned everyday, good breakfast, a bus stop nearby from where you can catch bus to most parts of the town and also Alibus has a stop at that point which makes it very easy to travel from and to the airport.
Reception staff and bar staff very helpful.
Plenty of restaurants around the hotel.
Walkable distance to the town centre.
And the room had a beautiful view of Mt. Etna.
Will definitely recommend this hotel.”
Very good
8/10
Florin · 2019-01-31
“Very good”
Tops
8/10
Florin · 2019-01-19
“Very good ”
Good convenient hotel for Catania
8/10
Peter · 2018-12-06
“Comfortable hotel in central location about 100m from the airport shuttle bus stop Venga .( Alibus runs every 15 minutes to/from airport 4euro).
The restaurant is very nice with good choice for evening meals and breakfast is very good.
The rooms are spacious, very clean and comfortable.
I will use again and can recommend.”
