Hotelaholic

Florence

Hotel La Gemma

Via dei Cavalieri 2C, Florence, 50123

9.7 Wonderful1771 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation and Amenities

    Hotel La Gemma offers 5-star accommodation with a hammam, spa centre, sauna, and hot tub for a truly indulgent stay.

  • Dining and Relaxation Options

    Enjoy a delicious à la carte, continental, or Full English/Irish breakfast every morning at the hotel, and unwind with a meal at the on-site restaurant or drinks at the bar.

  • Convenient Location and Multilingual Staff

    Set just 700 metres from Santa Maria Novella, this non-smoking property features multilingual staff at the 24/7 reception, ready to assist you in English, Spanish, French, and Italian.

To experience luxury, relaxation, and convenience in Florence, book your stay at Hotel La Gemma today.

HAPPI HIGHLIGHTS

  • Great location

  • Friendly staff

  • Comfortable rooms

At the hotel

Popular amenities

58 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Bar
  • Beauty Services
  • Breakfast in the room
  • Cashless payment available
  • CCTV in common areas
  • Coffee Shop on site
  • Concierge service
View all amenities

Pools & wellness

  • Hot tub/Jacuzzi
  • Manicure
  • Massage services
  • Pedicure
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room

Dining & drinks

  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Rooms & comfort

  • Emergency cord in bathroom
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Invoice provided
  • Ironing service
  • Laundry
  • Luggage storage
  • Pets allowed
  • Private check-in/check-out

Services & essentials

  • Daily housekeeping
  • Free WiFi
  • Hammam
  • Key card access
  • Non-smoking throughout
  • Room service
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

1,771 reviews
10/ 10
Well positioned beautifully kept and styled. I loved the loft suite - so thoughtfully beautiful and detailed
Lynne · solo traveller · 2026-10-11

The guest experience

9.7out of 10
1771 verified reviews

Loved most

  • Great location
  • Friendly staff
  • Comfortable rooms
  • Amazing breakfast

Worth knowing — Noise issues · Limited amenities · No kettle provided

How guests scored the stay

  • Service10.0

    Staff was friendly, professional, and went above and beyond to make guests feel welcome.

  • Location10.0

    Perfect location mentioned multiple times, central for strolling.

  • Overall Experience10.0

    Overall exceptional experiences shared in various reviews.

  • Cleanliness9.8

    Room was clean, cozy, and stylish as mentioned in reviews.

  • Value for Money9.8

    Good value for the overall experience and trip quality as described.

  • Food and Beverage9.8

    Breakfast mentioned as amazing and highly rated.

  • Room Quality9.3

    Rooms were described as comfortable and upgraded for free.

  • Amenities8.8

    Limited amenities noted, such as no kettle and noise issues.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 11 recent stays rated 8+

9.71771 reviews

  • A great sumptuous well positioned hotel to return to

    10/10

    Lynne · solo traveller · 2026-10-11

    “Well positioned beautifully kept and styled. I loved the loft suite - so thoughtfully beautiful and detailed”

  • Guest review

    10/10

    Bright · solo traveller · 2026-10-10

    “Service Top Notch! Facilities and Location can't be beat. Thank you.”

  • A perfect hotel for central Florence

    9/10

    Paula · couple · 2026-10-09

    “Very central location, gorgeous decor. The most comfortable bed and pillows of my entire Italian holiday. Beautiful functional rooms, loved the complimentary water and soft drinks and slippers and bathroom amenities. Lots of breakfast choices. Helpful friendly staff.”

  • Guest review

    10/10

    wim de naeyer · solo traveller · 2026-09-17

    “Very chic”

  • Guest review

    9/10

    Isabel · couple · 2026-09-15

    “Such a friendly staff and everything felt so clean! Loved that it was in a great location, super walkable.”

  • Very nice hotel in a superb location. Everything close by & easy to get to.

    8/10

    Fiona · couple · 2026-09-12

    “Breakfast was good,lots of choice & pleasant staff”

  • Well situated

    10/10

    Stephen · family with children · 2026-09-09

    “Well located”

  • A gem of a hotel

    10/10

    Ioanna · solo traveller · 2026-09-08

    “La Gemma is a beautiful, stylish and genuinely luxurious hotel, perfectly located for a stay in Florence. We had an excellent experience from beginning to end. The hotel is beautifully designed, the rooms are very comfortable and the amenities are of an exceptionally high standard. The staff were wonderful throughout — warm, pleasant and unfailingly helpful with anything we needed, at any time. We particularly loved the à la carte breakfast. It was sumptuous, beautifully prepared and offered plenty of choice, while avoiding the excess and waste of a large buffet — a much more refined approach and one we really appreciated. La Gemma was exceptional and a real highlight of our time in Florence. We thoroughly enjoyed our stay and would happily return.”

  • For a few nights stay in the centre of Florence it was excellent. We didn’t get to try all the facilities but what we di

    9/10

    KIM · extended group · 2026-09-04

    “Excellent location”

  • Luxury in the heart of Florence

    10/10

    Mario · solo traveller · 2026-09-01

    “Wonderful property and staff. Excellent location.”

  • Guest review

    10/10

    badr · family with children · 2026-08-31

    “كل شي”

View all guest reviews

Hotel info and reviews come from third-party sources.