Hotelaholic

Florence

Palazzo Firenze by Baglioni Hotels & Resorts

Via Ghibellina 87, Florence, 50122

9.3 Wonderful251 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Luxurious 18th-Century Elegance

  • Historic Charm Meets Modern Luxury

    Experience frescoed ceilings, a stylish lounge, and a music room for entertainment.

  • Opulent Rooms and Fine Dining

    Indulge in rooms with antique furniture, plasma TVs, and luxurious bathrooms. Enjoy simple, tasty dishes from the on-site restaurant and award-winning wines from Pinchiorri winery.

Book your stay at Relais Santa Croce for a blend of historic beauty and modern luxury.

HAPPI HIGHLIGHTS

  • Excellent location

  • Friendly staff

  • Great breakfast

At the hotel

Popular amenities

82 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Babysitting/child services
  • Bar
  • Breakfast in the room
View all amenities

Dining & drinks

  • Coffee Shop on site
  • Cooking class
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Cycling
  • Outdoor fireplace

Rooms & comfort

  • CCTV in common areas
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Electric vehicle charging station
  • Evening entertainment
  • Family rooms
  • Free WiFi
  • Happy hour
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Temporary art galleries
  • Themed dinner nights
  • WiFi available

Review in focus

251 reviews
10/ 10
Muy buena recepción, la habitación impecable y el equipo tiene un trato muy bueno. Ubicación genial
JOHN · couple · 2026-09-01

The guest experience

9.3out of 10
251 verified reviews

Loved most

  • Excellent location
  • Friendly staff
  • Great breakfast
  • Beautiful building

Worth knowing — It was expensive for what was offered · WiFi dropped occasionally

How guests scored the stay

  • Location9.8

    Fabulous location very close to tourist attractions.

  • Service9.7

    Excellent attentiveness to service and shout out to staff for exceptional help.

  • Overall Experience9.7

    A total oasis of calm and tranquility.

  • Cleanliness9.3

    Hotel was clean and service was very good.

  • Food and Beverage9.3

    Great breakfast and excellent café da manhã.

  • Amenities9.3

    Standard quality for this hotel tier.

  • Room Quality9.2

    Comfortable hotel rooms with a beautiful view.

  • Value for Money8.2

    It was expensive for what was offered.

Live guest feedback

Guest reviews

Remarkably consistent

91% of 11 recent stays rated 8+

9.3251 reviews

  • Guest review

    10/10

    JOHN · couple · 2026-09-01

    “Muy buena recepción, la habitación impecable y el equipo tiene un trato muy bueno. Ubicación genial”

  • Enchanting

    10/10

    Dolores · solo traveller · 2026-08-26

    “Extremely Clean, excellent location, beautiful interiors. Rooms were spacious and newly renovated. The smell of the hotel was divine. Staff were very helpful, warm & trustworthy”

  • An elevated and curated experience.

    10/10

    Kristen · couple · 2026-07-22

    “The staff was amazing and the amenities were wonderful. It was down a quiet street and yet everything was walkable.”

  • Great location, breakfast and staff but vastly overpriced.

    7/10

    Sandra · couple · 2026-06-23

    “Breakfast was amazing, as were the staff - especially Ali who did our room and Emanuele from the breakfast room. Great location, everywhere can be reached in about 15 minutes on foot.”

  • Fantastico! Enjoy being pampered!

    10/10

    Kelly · couple · 2026-05-11

    “The staff was outstanding! Dinner at Guelfi e Ghibellini, the hotel restaurant was fantastico! Extremely helpful and courteous! Iuliana, Larissa and Francesco went above and beyond to make our stay most enjoyable and memorable! Very clean! Enjoyed the piano music! Good location!”

  • mi reco presso la vs. struttura con piacere e purtroppo purtroppo non vengo presso la vs. struttura

    10/10

    CLEMENTE · couple · 2026-01-19

    “colazione ottima, posizione invidiabile. lo staff discreto e competente. molto gentili. il servizio garage è impagabile.”

  • Un magnifique séjour

    10/10

    Sylvie · couple · 2026-01-15

    “Très bon emplacement. Un très joli ancien palazzo, très raffiné. Personnel très prévenant et attentionné. La chambre était parfaitement équipée et nettoyée. L'offre du petit déjeuner était très variée. Il y a beaucoup d'espace dans l'hôtel, un havre de paix après les visites bondées de touristes.”

  • The guest book summed it up - another fabulous stay in our favourite Florence hotel! Thank you all

    10/10

    Paul · couple · 2025-10-15

    “A total oasis of calm and tranquility in a very busy city! It is close enough for a short walk to the Duomo, but far enough to not be manic and crowded. A beautiful and amazing building. And the staff - fabulous.”

  • A unforgettable experience.

    10/10

    Hengde · family with children · 2025-10-05

    “Excellent location, comfortable hotel rooms with a beautiful view of the city outside the window, and fantastic hotel staff.”

  • Lovely hotel, close walking distance to everything.

    9/10

    Kylie · solo traveller · 2025-09-29

    “Great location, good breakfast, attentive staff, beautiful building. Had the best room with a view of the Duomo.”

  • Muito superior

    10/10

    Osvaldo · couple · 2025-08-30

    “O melhor hotel que já nos hospedamos. Serviço 5 estrelas,um excelente café da manhã e quarto maravilhoso. A localização é perfeita, pois se faz tudo a pé, e não se houve o barulho da cidade. Parabéns ao hotel !”

View all guest reviews

Hotel info and reviews come from third-party sources.