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Florence

The Excelsior, a Luxury Collection Hotel, Florence

Piazza Ognissanti 3, Florence, 50123

9.3 Wonderful278 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Riverside Retreat

    Riverfront Views and Elegant Accommodations:: The Westin Excelsior, Florence offers luxurious rooms and suites with stunning views of the River Arno and the Oltrarno area. Each room features stylish furniture, Carrara-marble bathrooms, a Westin Heavenly Bed®, and a 32" plasma-screen TV.

  • Wellness & relaxation

    Culinary Delights and Relaxation:: Indulge in a varied buffet breakfast at the elegant Sala Caminetto hall, sip drinks on the hotel's terraces with city views, and savor Mediterranean cuisine for dinner prepared by the executive chef.

  • Wellness & relaxation

    Wellness and Convenience:: Book spa treatments and access the wellness center at a partner hotel nearby. Conveniently located near the Santa Maria Novella Train Station and the historical center, surrounded by popular restaurants and designer boutiques.

Book your luxurious stay at The Westin Excelsior, Florence for an unforgettable experience!

HAPPI HIGHLIGHTS

  • Exceptional service

  • Beautiful location

  • Great amenities

At the hotel

Popular amenities

84 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Babysitting/child services
  • Bar
  • Bike tours
  • Breakfast in the room
  • Business center
  • Cashless payment available
  • CCTV in common areas
View all amenities

Pools & wellness

  • Massage services
  • Spa/wellness center

Dining & drinks

  • Coffee Shop on site
  • Cooking class
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Cycling
  • Fitness center
  • Fitness facilities
  • Tennis court
  • Terrace

Rooms & comfort

  • CCTV outside property
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Concierge service
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Happy hour
  • Key card access
  • Live music/performance
  • Mobile app for room service
  • Movie nights
  • Non-smoking throughout
  • Paid WiFi
  • Room service
  • Temporary art galleries
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

278 reviews
10/ 10
Its location to the 2 key museums Concierge services Very pleasant staff Great restaurant - Cosimo Very comfortable and luxurious room
Sivakumar · solo traveller · 2026-09-10

The guest experience

9.3out of 10
278 verified reviews

Loved most

  • Exceptional service
  • Beautiful location
  • Great amenities

Worth knowing — Outdated room quality · Limited breakfast selection

How guests scored the stay

  • Service10.0

    Exceptional service highlighted by guests, especially regarding assistance during luggage issues.

  • Location9.6

    Many reviews mention the fantastic location in Florence's historic center.

  • Amenities9.6

    Guests enjoyed the rooftop restaurant and bar, indicating good amenities.

  • Overall Experience9.6

    Generally positive experiences with a few notable critiques.

  • Value for Money9.5

    Guests felt the hotel was worth the cost, especially given its service.

  • Food and Beverage9.1

    Food quality at the restaurant praised, but breakfast selection noted as limited.

  • Cleanliness8.6

    Some comments indicate the room and bathroom were outdated, suggesting room cleanliness may not be at top standards.

  • Room Quality8.5

    Outdated room decor and quality noted in some reviews.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 9 recent stays rated 8+

9.3278 reviews

  • Great service by staff, central location and very comfortable room

    10/10

    Sivakumar · solo traveller · 2026-09-10

    “Its location to the 2 key museums Concierge services Very pleasant staff Great restaurant - Cosimo Very comfortable and luxurious room”

  • Guest review

    10/10

    Cengiz Emre · couple · 2026-08-24

    “The hotel is excellent, the employees are super. The receptionist is a wonderful person. I definitely recommend”

  • Florence Beauty

    10/10

    fabash826 · Family · 2026-07-24

    “What a fantastic stay! We were upgraded to a beautiful suite, it was very large & had 2 bathrooms. Perfect for our small family of 3. Location is great easy walking everywhere. Beautiful waterside view of the canal and the sunsets were beautiful. Check in was seamless, staff was very friendly and always knew our names. It’s always a great touch when they can acknowledge. Breakfast buffet was adequate, as was room service breakfast. Would recommend this stay to anyone going to Florence.”

  • Excellent stay.

    10/10

    Ncamisile Prudence · couple · 2026-06-27

    “The hotel is absolutely beautiful. The service has been excellent, and the communication has been on point throughout our stay. The staff are incredibly accommodating, especially the reception and concierge teams, who have been exceptionally friendly and helpful. They've made our stay truly enjoyable. Highly recommended!”

  • Perfect Hotel for Florence

    10/10

    Mrob57896 · Family · 2026-06-21

    “This hotel is beautiful and perfectly situated for walking anywhere in Florence. The customer service was even better. They accommodated a last minute request for a roll away bed in our room as well as made staying an unexpected extra night when our flight was canceled seamless. The concierge gentlemen that works nights was so kind and informative. Truly helped us figure out how to get to Rome airport when our flight was canceled a second day. I highly recommend this hir and would stay here again.”

  • You won’t be disappointed!!!

    10/10

    frank91842024 · Couples · 2026-06-07

    “This hotel is simply fantastic, from the well appointed rooms to the customer service from the staff, quality restaurants and marvelous rooftop views of the beautiful city of Florence. Location is perfect!!!”

  • Прекрасный отель на берегу Арно

    10/10

    Emma · couple · 2026-05-28

    “Прекрасный отель, очень удачно расположен, все достопримечательности в шаговой доступности. Персонал внимательный и заботливый. Про завтрак и говорить нечего- все вкусно и разнообразно. Номер чистый, достаточно большой. Матрас и подушки хорошие, можно подобрать для своего удобства. Отличная звукоизоляция.”

  • Five-star elegance and luxury but zero attitude

    10/10

    Sittaubria · Couples · 2026-05-07

    “What a spectacular and special hotel. It is right in the heart of the action but due to its size and position on the river, the Excelsior is a tranquil oasis from the crowds. You will not receive better, more attentive service anywhere. Some historic luxe hotels like this can feel like museums, or worse, like you’ve stepped into an overpriced boutique where the staff is judging you. Not here. The staff are without exception friendly, open, and welcoming. (The St Regis is across the courtyard from the Excelsior, in case you’re comparing locations - I think the Excelsior provides the same level of luxury but with what I suspect is a great deal more acknowledgment of Bonvoy elite status.) Breakfast was a treat and the rooftop restaurant is gorgeous. I am in love with this hotel and can’t wait to return.”

  • Very nice hotel on the River Arno - great views!!!

    10/10

    Steviebas · Couples · 2026-05-05

    “We stayed at the Excelsior hotel for four nights in late April/early May. The hotel is located right on the banks of the river Arno, directly across a small square from the St Regis hotel. Our room was a large king room with small balcony overlooking the river, on the second floor. The view back towards Florence and Ponte Vecchio was amazing. The balcony is not wide enough for the chairs that are in the room, however, at a push, you can put the chair in, half out and it works well. I delete a couple of bistro chairs and a table would make it perfect for morning coffee. The room was very large and had ample space for all of our luggage. The bathroom was a good size with a large tub and shower over. The bed was medium soft and very comfortable. The air-conditioning in the room worked very well. We did not dine in the hotel, however, we had breakfast delivered for room service a few times. The menu choices are fine and service was efficient. We did spend a few hours on the rooftop Terrace. It has some great views over Florence and it’s an ideal sport for some tapas and cocktails. In terms of location, it is less than a 10 minute walk to each of Ponte Vecchio, Academia, and Uffizi Gallery. The Duomo sits in between those three. That are plenty of restaurants and cafés nearby. The main shopping area is also less than 10 minutes. On the opposite bank of the river is the more authentic part of Florence where there are many many street cafés, restaurants, and gelato shops. Overall, the Excelsior is a great place to stay in Florence. Would definitely recommend it and would come back again.”

View all guest reviews

Hotel info and reviews come from third-party sources.