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Florence

Tivoli Palazzo Gaddi Firenze Hotel

Via Del Giglio, 9, Florence, 50123

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Historic Renaissance Building

    Experience the charm of a Renaissance Palazzo Gaddi, dating back to 1596, featuring traditional Florentine Baroque halls and a rooftop terrace with stunning city views.

  • Elegant Rooms with Modern Amenities

    Indulge in rooms with frescoed walls, antique furniture, air conditioning, satellite TV, minibar, and safe, all complemented by free WiFi throughout the property.

  • Delightful Dining and Convenient Location

    Savor Tuscan and Mediterranean cuisine at the Palazzo Gaddi restaurant, enjoy drinks on the terrace, and benefit from the hotel's proximity to Florence Cathedral and Santa Maria Novella Train Station.

Book now to immerse yourself in the rich history and luxury of Palazzo Gaddi.

HAPPI HIGHLIGHTS

  • Excellent/attentive staff (multiple named staff praised)

  • Superb, central location (short walk to train station and major sites)

  • Beautiful historic palazzo building and iconic lobby

At the hotel

Popular amenities

76 listed
  • 24-hour front desk
  • Access to health care professionals
  • Air conditioning
  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Business center
  • Cashless payment available
  • CCTV in common areas
  • Cleaning standards that are effective against Coronavirus
View all amenities

Pools & wellness

  • Massage services
  • Sauna
  • Spa/wellness center
  • Steam room

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Outdoor furniture
  • Terrace

Rooms & comfort

  • Emergency cord in bathroom
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed

Services & essentials

  • Daily housekeeping
  • Electric vehicle charging station
  • Face masks for guests available
  • Free WiFi
  • Higher level toilet
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • Visual aids: Braille
  • WiFi available

Review in focus

1,672 reviews
10/ 10
Maravilhosa
Antonio · couple · 2026-10-13

The guest experience

9.3out of 10
1672 verified reviews

Loved most

  • Excellent/attentive staff (multiple named staff praised)
  • Superb, central location (short walk to train station and major sites)
  • Beautiful historic palazzo building and iconic lobby
  • Rooftop with Duomo views and secret garden
  • Excellent/sumptuous breakfast
  • Clean, comfortable and sizeable rooms

Worth knowing — Interior and rooms need updating to match price · Poor cappuccino / mixed F&B quality · Strong perfume in lobbies/hallways (can cause headaches) · Noise from rooftop bar impacting some rooms at night · Isolated service issues: doorman disappearance and occasional unfriendly staff · Third-party garage incident reported (vehicle damage during valet/garage handling)

How guests scored the stay

  • Location10.0

    Consistently described as superb/perfect and very convenient (short walk to train station, major sites, excellent Duomo views from rooftop).

  • Service9.9

    Service is widely praised (explicit shout-outs to staff, upgrades, attentive breakfast service, named staff commended), though isolated complaints about a missing doorman and one terse comment about service are noted.

  • Cleanliness9.5

    Multiple guests mention very clean rooms and good housekeeping (clean, sizeable rooms, amenities replenished); overall strong cleanliness sentiment.

  • Overall Experience9.5

    Most stays described as memorable with willingness to return (upgrades, helpful staff, iconic lobby and views), tempered by a few service and F&B/room update concerns.

  • Amenities9.4

    Strong amenities: rooftop bar, secret garden, well-stocked breakfast, in-room water and helpful doormen/concierge at times; some issues with overpowering lobby fragrance and occasional rooftop access confusion.

  • Room Quality8.8

    Rooms are described as clean, comfortable and sizeable, but several comments note interiors need updating, occasional noise from rooftop and at least one complaint about room type.

  • Food and Beverage8.7

    Breakfast repeatedly described as excellent/sumptuous; rooftop bar offers great views, but complaints include poor cappuccino and notes that F&B offerings could use updating.

  • Value for Money8.6

    Generally good service and location support value, but multiple comments say interiors/F&B need updating and may not fully justify premium rates.

Live guest feedback

Guest reviews

Mixed experiences

83% of 12 recent stays rated 8+

9.31672 reviews
  • Guest review

    10/10

    Antonio · couple · 2026-10-13

    “Maravilhosa”

  • Guest review

    10/10

    Antonio · couple · 2026-10-13

    “Maravilhosa”

  • Guest review

    10/10

    Rolf · couple · 2026-10-11

    “Ubicación, comodidad y atención”

  • A five star hotel disappointment

    4/10

    Johnny · couple · 2026-10-10

    “The location of the hotel was good. The breakfast had a good variety of foods to choose from and it was well managed and the dining atmosphere was excellent.”

  • Ein toller Aufenthalt mit sehr gutem Service.

    9/10

    Davide · solo traveller · 2026-10-07

    “Der Personal ist sehr freundlich und hilfsbereit. Die Lage des Hotels ist perfekt.”

  • Perfectly located Florentine charm

    9/10

    Emiliana · extended group · 2026-09-19

    “The hotel had a lovely old Florentine charm to it. The location was great for access to museums and places of interest”

  • Guest review

    6/10

    Natee · extended group · 2026-09-18

    “Well decorated. Clean. Good location.”

  • Guest review

    9/10

    Niamh · solo traveller · 2026-09-17

    “Excellent location and beautiful hotel - staff at the hotel were very kind and hugely accommodating. Really enjoyed our stay and would highly recommend!!”

  • 10/10 experience!!

    10/10

    Alex · extended group · 2026-09-17

    “Absolutely amazing! Lovely staff, fantastic location, rooms couldn’t be better. Would recommend to anyone staying in Florence.”

  • Ótima localização e limpeza.

    10/10

    Marco · couple · 2026-09-16

    “Limpeza”

  • A lovely hotel in a good location

    10/10

    Gillian · couple · 2026-09-11

    “The decor and the central location. It has a lovely garden.The staff were very helpful”

  • Guest review

    8/10

    Shenaz · couple · 2026-09-06

    “Great location beautiful reception area seating area bar area. The rooftop was wonderful the restaurant was great. The staff was professional and friendly.”

Hotel info and reviews come from third-party sources.