Indulge in a rejuvenating experience at the full-service spa with massages and facials to relax your senses.
Delicious Dining Options
Experience delectable cuisines at the hotel's restaurant and bar/lounge, or opt for cozy room service with a complimentary full breakfast served daily.
Convenient Amenities for a Perfect Stay
Enjoy the convenience of complimentary wireless internet, LCD televisions, and private balconies in individually decorated guestrooms. Featured amenities include a business center, dry cleaning services, and a conference center for events.
Indulge in luxury and convenience during your visit!
✦HAPPI HIGHLIGHTS
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Great service
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Friendly staff
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Perfect location
At the hotel
Popular amenities
30 listed
24-hour front desk
Computer station
Conference center
Conference space
Designated smoking area
Elevator
Free breakfast
Free full breakfast
Free newspapers in lobby
Free WiFi
View all amenities
Pools & wellness
Full-service spa
Sauna
Steam room
Wheelchair-accessible pool
Wheelchair-accessible spa
Dining & drinks
Snack bar/deli
Fitness & outdoors
Garden
Rooftop terrace
Terrace
Rooms & comfort
Television in common areas
Turkish bath/Hammam
Safety & cleanliness
Multilingual staff
Getting around & access
Self parking (surcharge)
Wheelchair accessible
Guest services
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Library
Porter/bellhop
Review in focus
163 reviews
10/ 10
Claudio and Valentina were absolutely fantastic. Very helpful and very kind. Thank you for making my mother's birthday a little more special. The dinner was amazing!
Happiness48117477160 · Family · 2026-08-27
The guest experience
8.0out of 10 163 verified reviews
Loved most
Great service
Friendly staff
Perfect location
Good breakfast
Worth knowing — Hot water issues · Room quality was inconsistent
How guests scored the stay
Location8.7
Hotel location was perfect, within walking distance to many sights.
Service8.7
Staff were very friendly, particularly Claudio, who provided exceptional service.
Food and Beverage8.2
Breakfast had a good selection and positive reviews from guests.
Value for Money8.2
Felt like a great value given the overall experience and upgrade.
Amenities7.7
Amenities provided a good variety, including a well-received breakfast.
Overall Experience7.7
Overall experience was very good with minor drawbacks.
Room Quality7.7
Rooms are cozy and spacious, though some had minor issues.
Cleanliness7.2
Rooms were nice and clean, but there were occasional hot water issues.
Live guest feedback
Guest reviews
Consistent
95% of 20 recent stays rated 8+
8.0163 reviews
NH collection Palermo palazzo sitano
10/10
Happiness48117477160 · Family · 2026-08-27
“Claudio and Valentina were absolutely fantastic. Very helpful and very kind. Thank you for making my mother's birthday a little more special. The dinner was amazing!”
Amazing Customer Service!
10/10
JHagen85 · Family · 2026-08-11
“We stayed at NH overnight due to major travel delays! We walked in and were greeted by a beautiful and lovely smelling lobby which is greatly valued after staying other places on our trip. Then Gaetano and Gino were there to make the late night check in smooth and welcoming! We slept in comfortable and fresh beds and then had to get up and go again but enjoyed every our every moment of the stay. When we come back to Sicily we will 100% select this property again as it was very centralized and seemed to have plenty to do around the hotel.”
Thank you!
10/10
76lisamariec · Couples · 2026-08-03
“We had an extended stay at the NH Collection Hotel. The service was consistently impeccable. I would like to give a special thank you to Claudio our server at the restaurant and Francesco at the front desk. They went above and beyond my expectations!”
Great hotel
10/10
L4502PVraulg · Couples · 2026-08-02
“Great hotel . Since the minute we walked in they were very helpful . Rooms are super nice clean .Claudio the bartender is amazing. He does super great drinks and also helped us with some restaurants and beach clubs . Very nice guy and make your stay even more enjoyable. We always stay at NH Collection and this one is a great one .”
Thank you!
10/10
E5145HVjorgec · Couples · 2026-08-02
“I’m having a wonderful stay at the NH Hotel. The staff throughout the hotel have been friendly, professional, and welcoming, making my experience truly enjoyable.
A special thank you to Claudio at the bar. He makes outstanding cocktails and is always attentive, friendly, and genuinely welcoming. His exceptional service has made our evenings even more enjoyable. Claudio’s professionalism, warm personality, and attention to detail are a real credit to the hotel.
I highly recommend the NH Hotel and look forward to staying here again. Thank you for such a memorable experience!”
Good all around hotel
10/10
W2375ZMmichaels · Family · 2026-08-02
“Great experience at this hotel. We especially enjoyed the bar where Claudio took great care of us. Great person and a passionate soccer fan! Thank you, Claudio for your hospitality!”
Exceptional Stay – Highly Recommended!
10/10
zalinyang · NONE · 2026-07-30
“Everything about my stay was exceptional. The hotel exceeded all my expectations. The staff were genuinely welcoming, professional, and always ready to help. My room was spotless, comfortable, and beautifully maintained. The location was excellent, the atmosphere was relaxing, and every detail reflected a high standard of hospitality. I truly enjoyed my stay and would gladly return. I highly recommend this hotel to anyone looking for an outstanding experience. ⭐⭐⭐⭐⭐”
Average
6/10
socialPolly · Family · 2026-07-27
“The hotel is in an excellent location, making it easy to explore Palermo on foot, and the staff were present.
Unfortunately, our stay didn't quite live up to expectations. I paid €576 for three nights for an entry-level room for one adult and a one-year-old, and the room was extremely small. Other members of our party paid around €360 for three nights as single occupants and were allocated significantly larger rooms, so the value for money didn't feel particularly good.
A travel cot had been provided, which was appreciated, but it had been set up directly in front of the balcony door, so we had to move it ourselves. The desk was almost unusable as it was covered with welcome trays, around ten glasses and mugs, and a large table lamp that didn't work. Neither of the bedside lamps worked either.
On the first morning, after I'd unpacked everything and taken a shower, I found hair in the shower tray. Reception dealt with the complaint professionally and offered to move us to another room, but with a toddler and all our belongings unpacked, it wasn't practical. Instead, they arranged for maintenance to reseal the shower while we were out for the day, which resolved the issue.
Breakfast was excellent, with a wide variety of options. However, I'd avoid eating dinner at the hotel. The evening menu was expensive and didn't offer particularly good value.
One positive for families is that the hotel provides high chairs, which many restaurants in Palermo don't.
I was also disappointed that a late check-out wasn't available when I asked, especially as other rooms in our party were able to extend theirs.
Overall, while the location, breakfast and friendly staff are definite positives, the room quality and value for money left me disappointed. Personally, I wouldn't choose to stay here again.
No one even asked "was everything ok with your stay?" on checking out.”
Comfort, warmth & a very great london mule!
10/10
freyaw906 · Couples · 2026-07-23
“Lovely hotel, nice stuff and great people. Especially the bar is an experience you shouldn't miss! Thanks Matteo for this great & enjoyable evening 🥂”
Good location, efficient & helpful staff
8/10
1610LadyK · Family · 2026-07-14
“Thank you to the staff at NH Collection, Palermo.
Service from Claudio and the reception team have been super for our family holiday.”
Great location
8/10
wham9 · Couples · 2026-07-13
“It’s a great location on the main street in Palermo, so easy for most attractions and numerous bars and restaurants.
Some rooms have over bath showers and if this is not your preference then request in advance as it’s usually a busy hotel so changes are difficult on arrival.
Adequate breakfast but service hit and miss, some days coffee is brought by waiter other days you have to queue for the only coffee machine in the room.
Rooms are modern and adequate with usb outlets. If you can afford it go for an XL room for more space.”
Friendly stay.
10/10
danijelt213 · Couples · 2026-01-26
“Very nice hotel on an ideal location. The staff is the highlight of this hotel.”
Excellent hotel service, young and professional team. Special thanks to Claudio for great care,football chats and dining
10/10
314katicam · Couples · 2026-01-25
“Great service, friendly and professional team. Thanks Claudio!”
Amazing cocktails by Claudio in NH Palazzo Sitamo in Palermo
10/10
robinsF7477IP · Friends getaway · 2025-12-31
“Amazing New Year Eve celebration. Bartender Claudio provided exceptional service for our group. Good cocktails in Palermo. Grazie Claudio!”
Palermo Christmas trip
8/10
B3160GPvv · Family · 2025-12-28
“The excellent service from all staff. Especially our server name Elavdio at breakfast buffet restaurant. We picked Junior suite, the room has sufficient space and is cozy and comfortable.”
Claudio is the best!!
10/10
douweb395 · Couples · 2025-12-14
“Very elegant hotel. I've been to other NH hotels before, but this is the nicest. The staff is friendly, and the best breakfast was Claudio, always ready and kind to serve me.”
Simply perfect stay.
10/10
734regulab · Friends getaway · 2025-12-01
“A great hotel with super friendly staff. Great location, really nice and friendly service. In particular Claudio, who served us at the breakfast buffet. After two days he knew our preferences for coffee and eggs and treated us as if we had come there to stay for years. We loved the hotel and can only recommend it.”
Great story
10/10
maw530 · Family · 2025-11-28
“What a warm welcome sitting at the bar, enjoying an aperol-spritz, made by Claudio - He surely is a win for all guests!
Rooms where okay - the view could be better tho.”
great - as always at NH ;)
10/10
231maximilianw · Family · 2025-11-28
“Claudio saved the Day after bad weather and a not so satisfying room-situation (wich was thankfully resolved). With his friendly attitude and his kind smile, he invited us to stay a little longer at the bar and have some great conversations about food and dining.”
Dream vacation in Palermo
10/10
ivana131313 · NONE · 2025-11-28
“
Nice and cozy hotel. beautiful and spacious room, excellently equipped. breakfast food of good quality and varied, with lots of savory and sweet options. staff extremely helpful. hotel location perfect, with numerous sights within a 20 minute walk. we will be happy to come back!”
