The Grand Hotel Excelsior Vittoria offers a truly luxurious experience perched on a rock overlooking the Bay of Naples. La Serra Spa: Indulge in relaxation at the spa complete with hot tubs and massage rooms. Outdoor Oasis: Enjoy the outdoor swimming pool on a sun terrace with hydromassage area. Elegant Accommodations: Stay in rooms with free Wi-Fi, air conditioning, and flat-screen TVs, some with balconies overlooking the bay. Immerse yourself in top-quality dining options, live entertainment, and stunning sea views.
Book now for a Mediterranean getaway like no other.
✦HAPPI HIGHLIGHTS
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Excellent customer service
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Stunning views
At the hotel
Popular amenities
125 listed
24-hour front desk
Access to health care professionals
Aerobics
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Babysitting/child services
Bar
View all amenities
Pools & wellness
Beauty Services
Fitness/spa locker rooms
Heated pool
Manicure
Massage services
Outdoor pool
Outdoor pool - seasonal
Pedicure
Spa/wellness center
Spa/wellness center services
Swimming pool
Dining & drinks
Breakfast in the room
Breakfast takeaway containers
Coffee Shop on site
Cooking class
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Bike tours
Cycling
Fitness center
Fitness facilities
Garden
Hiking
Kids' outdoor play equipment
Outdoor furniture
Personal trainer
Sun loungers or beach chairs
Sun terrace
Tennis court
Terrace
Water sport facilities on site
Rooms & comfort
CCTV in common areas
CCTV outside property
Emergency cord in bathroom
Heating
Hot spring bath
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Safety deposit box
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Private parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Wheelchair accessible
Guest services
Children's playground
Concierge service
Express check-in/check-out
Fax/photocopying
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pet bowls
Pets allowed
Private check-in/check-out
Tour desk
Tour/class on local culture
Walking tours
Services & essentials
Bingo
Bowling
Business center
Canoeing
Car hire
Cashless payment available
Daily housekeeping
Designated smoking area
Diving
Electric vehicle charging station
Evening entertainment
Face masks for guests available
Family rooms
Fishing
Free WiFi
Horse riding
Key card access
Live music/performance
Mobile app for room service
Packed lunches
Room service
Shallow end
Snorkelling
Solarium
Stand-up comedy
Strollers
Sun umbrellas
Temporary art galleries
Themed dinner nights
Thermometers for guests provided by property
WiFi available
Review in focus
321 reviews
10/ 10
This hotel is absolutely stunning and highly recommend it! The hospitality and service of the staff was incredible and very much an experience in itself. This definitely feels like family owned hotel but comes with the excellent 5 star facilities and service. We were generously upgraded to the most beautiful room and we adored the stunning park like setting of the hotel in the heart of Sorrento. The restaurant and terrace bar is even more beautiful than the photos on their website. An incredible treat.
Judi · couple · 2026-10-24
The guest experience
9.8out of 10 321 verified reviews
Loved most
Excellent customer service
Stunning views
Worth knowing — Price is on the higher side
How guests scored the stay
Service10.0
Service was quick, attentive, and responsive, with staff paying great attention to detail.
Location10.0
Amazing location with breathtaking views, perfect for accessing major attractions.
Overall Experience10.0
A magical, luxurious stay with a romantic, authentically Italian ambiance.
Cleanliness9.8
The room was spotless and well-maintained.
Room Quality9.8
Rooms are large, well-appointed, comfortable, and offer beautiful views.
Amenities9.8
Beautiful pool area, lush gardens, and live music creating a pleasant atmosphere.
Food and Beverage9.8
Breakfast buffet with fresh options and excellent quality.
Value for Money9.3
Worth the expense given the high quality of the stay and amenities.
Live guest feedback
Guest reviews
Mixed experiences
82% of 17 recent stays rated 8+
9.8321 reviews
The most stunning hotel with incredible warm hospitality, service and perfect setting and location.
10/10
Judi · couple · 2026-10-24
“This hotel is absolutely stunning and highly recommend it! The hospitality and service of the staff was incredible and very much an experience in itself. This definitely feels like family owned hotel but comes with the excellent 5 star facilities and service. We were generously upgraded to the most beautiful room and we adored the stunning park like setting of the hotel in the heart of Sorrento. The restaurant and terrace bar is even more beautiful than the photos on their website. An incredible treat.”
Localização perfeita
10/10
Ricardo · couple · 2026-09-15
“A localização é fantastica e o staff super cordial”
August 2026 Stay
10/10
desireemariem2026 · NONE · 2026-08-29
“Grand Hotel Excelsior gave us the most incredible stay! The hotel is positioned in the perfect location near the center of town, but then also remains peaceful in the hotel. The service was impeccable and views were stunning. We will definitely be back!”
Relaxing
10/10
mendi960 · NONE · 2026-08-28
“I had an absolutely wonderful stay at this hotel! From the moment we arrived, the service was exceptional, the staff were friendly and professional, and the room was beautiful, spacious, and spotless. Everything was well taken care of, and the atmosphere was elegant, relaxing, and welcoming. It was truly a memorable experience, and I would definitely stay here again. Highly recommended!”
So recommend!!!
10/10
Mendy · couple · 2026-08-28
“I had an absolutely wonderful stay at this hotel! From the moment we arrived, the service was exceptional, the staff were friendly and professional, and the room was beautiful, spacious, and spotless. Everything was well taken care of, and the atmosphere was elegant, relaxing, and welcoming. It was truly a memorable experience, and I would definitely stay here again. Highly recommended!”
Summer break
10/10
glendeal67 · NONE · 2026-08-26
“Magnificent hotel unrivalled location! A step back in time, old worldly charm with the facilities and service that are totally unique and I think unrivalled in the modern world”
Beautiful but not welcoming
2/10
Flyer29515138581 · NONE · 2026-08-25
“We came to celebrate our son's birthday at the hotel, but it felt like our kids were not welcome at the hotel. Before booking the hotel I asked if kids were welcome in the pool and got a yes as reply. Our first day in the pool there were issues with another guest from the hotel not being happy with kids there.
The hotel manager Tiziana Laterza and her friend (who was the guest being unhappy with our kids at the pool) were also at the restaurant that same evening and they were both not pleased with the kids appearance at the restaurant celebrating the birthday.
The hotel manager sent the kids to another part of the hotel with a football near an unmonitored car park so they couldn't disturb anyone. It does not seem responsible to send kids to play where there is a risk from cars driving in and out plus there was no hotel staff near to look after kids or cars.
It is interesting because the hotel manager in a post describes how the hotel embraces diverse realities that must coexist and here highlighting families with small children. But apparently the diversity is not welcomed everywhere at the hotel.
There wasn't a single recognition from the hotels side of my son's birthday, everything that was actioned was on our own behalf, arranging cakes, balloons etc. There was not a single card or a friendly gesture from staff.
We have spent my son's birthdays at other 5 stars hotels around the world with way better service.
We had a dinner at Terezza Bosquet and were advised the 12 courses would take 3 hours. It ended up taking 4 hours with a lot of waiting in between the courses. There were a few highlights but most was a mediocore experience, especially the coffee dessert experience was off.
The property - and especially at L'orangerie - is full of mosquitos.
We did not feel our kids were welcome at the hotel.
With that said the hotel is beautiful, most of the staff very kind and helpful and the food at L'Orangerie was good.”
Photo /video shoot spoilt special evening
4/10
debbiefP8509YU · Family · 2026-08-25
“Went to enjoy cocktails whilst watching the sun set. Staff welcoming and we were seated on the outside veranda with great views over the coastline. Cocktails served with style.
Evening spoilt by a lady having video/ photos taken throughout the evening at the piano so centre stage. Appeared to be for the hotel itself but no explanation given by staff, no consent obtained or alternative seating offered.
Went for a special evening but at times felt really uncomfortable - not quite what I expected. Seems odd for a prestigious venue to not consider customer experience and privac.”
A true luxury experience
10/10
skalb2018 · NONE · 2026-08-25
“For those who appreciate a truly exceptional luxury experience in a beathtakingly beautiful setting, this hotel delivers. Evening aperitifs overlooking the bay of naples with live music are unparalleled. The hotel is impeccably; well managed and is truly worthy of its five star rating. Family owned and operated-reared for almost 200 years, it blends timeless old world luxury with every modern necessity.”
Spectacular View
10/10
698jennas · NONE · 2026-08-25
“Perfectly possessed in the center of Sorrento. This hotel is spectacular and the staff is attentive and welcoming. You feel like family.”
Avoid
2/10
F008 · Family · 2026-08-24
“Avoid avoid The manager of the hotel Tiziana is rude horrible this is not a place for family with kids .
She put our kids in a dangerous .Avoid avoid avoid + full of mosquitos even with spray crazy .
3 nights here waste of time .nightmare”
Excelsior Vittoria - a MUST STAY hotel
10/10
E2398BYjamies · NONE · 2026-08-19
“I cannot recommend the Excelsior Virttoria enough! The hotel and gardens were beautiful! Dinner at Terrazza Bosquet was a highlight! The staff were absolutely EXCEPTIONAL - so attentive and accommodating! Our room was spacious, well maintained, and cleaned. There were so many special touches that made the experience beyond expectations. We will definitely be staying here again!”
Great hotel in Sorrento with an ideal location
10/10
N5606CYmichaeli · NONE · 2026-08-18
“The hotel goes out of their way to make you feel comfortable and at home. We were there with our kids, and we also saw a lot of couples, and everyone was made to feel welcome. Staff is accommodating, friendly, and professional”
Wäre gerne noch länger geblieben!
8/10
Bernhard · couple · 2026-08-07
“Frühstück war sehr gut aber nicht überwältigend”
One never tires of perfection
10/10
mikemY3911KN · Friends getaway · 2026-07-27
“Back home to my cottage, cases unpacked and now just photos and memories to share...memories, here's but a few, Bellinis at sunset on that most celebrated of Terraces ( hats off to young Rafael, a gem in the making) our rooms kept immaculately (thank you Dora), the pool team always willing and helpful....with the pool at perfect cooling temperature....not to forget the garden team, our youngest found perfect tranquility listening to her music from the comfort of the hammock under the lemon trees. Must not forget breakfast with its abundance of treats....initially (after a few attempts) disappointed not to find a table at the "posh" restaurant, but golly gosh her younger sister (L'Orangerie) was a delight. Professional staff, yet relaxed with splendid food to match. Indeed a treat. Overall, this Grande Dame excels in each and every department. A very special Hotel with a team that exceeds every expectation. Thank you....Winter awaits but with a fair wind we will return yet again to enjoy some magic on the Sorrentine Penisular.”
Sunset drink
10/10
emmafret · Couples · 2026-07-25
“Popped in for a very nice drink at sunset. Gorgeous location. Minimum spend €25pp but easily done with some drinks. Genuinely brilliant live music and atmosphere.
Service was so good. We didn’t stay so I can’t comment on the rooms. The bar was very clean and quite chilled in terms of noise.”
Excelsior Aptly Named ....
10/10
Dreamer774809 · NONE · 2026-07-21
“A very breath taking experience, the hotel sits on immaculate grounds that is so meticulously maintained that it looks effortless. Our deluxe room with ocean view was remarkable.”
